Question about DKNY Watches
Posted by Anonymous on
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Posted on Jan 02, 2017
I suggest calling DKNY customer service @ 1-800-231-0884 This is their return or repair department they should be able to help with links for your watch.
Posted on Mar 12, 2008
I found a "battery" website that had some suggestions that should be typical of any snap back case watch.
specifically they said that when you try to press the back on it must be flat (not one edge down as I had been trying) Put the watch face down on a non scratch surface and press with both thumbs evenly. If that doesn't work a press will be needed. If you have a vice a couple of blocks of wood to distribute the load on the front and back may work, otherwise take it to a jeweler with the proper equipment.
The thumb routine didn't work for me. I have a vice but figured many wouldn't so I tried something else first. I put the watch face down on a piece of wood. I found a small 2" long scrap of wood (3/4" x 1.5" approx) that spanned the back. I centered the back (aligned properly) placed the block of wood squarely and centered across the back and tapped the end of the block with a hammer. First try didn't work, second one did. I used a rubber mallet as the hammer but a regular hammer or other heavy object would work. The trick, I think, is to get everything lined up and square so the blow is centered and even.
Also, I'd suggest cleaning the back and the groove in the case and be sure the rubber gasket is properly positioned. This will give you the best chance of retaining the waterproofing. And remember to check that the watch is running before you do this. Some need to be reset (usually with a very small screwdriver or pin) after replacing the battery. There should be a small hole with some printing next to it. You may need a magnifying glass to see/read it.
Hope this may help you;
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Posted on Sep 06, 2008
For closing your caseback you need the man with very strong hands first, but it might not work as some casebacks can be closed using special tools only.
Before you visit the watchmaker, try this: first of all open your bracelet by taking out spring lug. This will make more space at the back. Then take watch caseback and check for groove in it. Align that groove with stem (pin going into watch movement) and deepen grooved caseback side as it should be. Then without turning caseback apply great pressure with both hands to the watch(from caseback and dial sides). If hands are strong enough, caseback should snap on into place.
In case if it doesn't work, find a piece of thick leather (wide mens belt will do) and place it on completely flat surface (table top). Place the watch face down on that leather, adjust caseback groove with stem again and try to press caseback down with both hands, only this time using your weight.
If all mentioned above doesn't work- you have to go to see watchmaker.
Posted on Dec 17, 2008
DKNY is typically a quartz movement and doesn't have a "winder". I believe the part you are referring to is the crown. The watch may have stopped working for several reasons. The first three things I would suspect is that the battery died, the watch is in the set position, or the movement was damaged when the crown was coming off. If the watch is in the set position then pushing the stem in will cause the watch to run. The next thing to do is to replace the battery since it is only a few bucks. If it runs then you can replace the crown and your set. If it doesn't run I would suggest replacing the movement along with the crown and that you will have to price and see if it is within reason since this type of repair wont be covered under warranty.
Depending on the model of DKNY you may have to go through DKNY for the part. Remember that they are manufactured by Fossil. You could save yourself a lot of time by going to your local watch repair shop.
Posted on Sep 19, 2009
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