My son and daughter in law bought a new home with

I agree, especially if it is less than 1 year old. See if the builder of the house will make arrangements for repair or replacement under his guarantee. If not then try the store or company that supplied the dishwasher. If the appliance was registered with the manufacturer when it was intstalled and if it is still under warrantee you should be able to get GE to handle it directly. Here is contact info for GE: http://www.geappliances.com/service_and_support/contact/