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Why is the red foot bar on my dyson stuck in down position? Also the ball will not rotate more than about 120 degrees so I cant get the filter out either.

I have changed the upper filter already. However, when using the machine it seemed like the wheel chassis on the back collapsed and a cloud of dust came out. Although it switches on the ball will not allow the machine to go forward or back more than about 8 or 10 inches.

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Contact dyson.com support

Posted on Apr 20, 2015

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Brush bar stops rotating when I recline the upright part beyond 45 degrees. Brush bar rotates but if I move the machine too far away, increasing the angle it stops. All cleaned out etc


There is a switch in the ball which is activated as you pull the handle back from the upright position. The lever that activates the switch pivots as the handle rotates backwards. Try to determine if this lever could be broken or mislocated somehow..

May 02, 2016 | Dyson DC40 Multi floor Upright Vacuum...

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The ball is locked on my Dyson dc24


Hi Shawn, it's Jack at Dyson.

If your DC24's HEPA post-filter (housed inside the ball) has come out of position, it may be jamming against the inside of the ball shell, preventing the ball from rotating as normal.

This is quick and easy to resolve - just follow the steps shown in the video below to remove and replace the HEPA post-filter. Make sure you push the post-filter back down into position firmly, until you hear a click from the red catch.


I'm confident this will resolve the issue. However if you have any further issues with the post-filter coming out of position in use, it's probably best if you can get in touch with us directly so we can take some additional details. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 24, 2015 | Dyson Vacuums

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My Dyson DC 25 has a yellow ball that rolls for maneuvering the vacuum while using it to vacuum. The yellow ball gets Jamed and won't roll .


Hi Robert, it's Jack at Dyson.

If your DC25's ball seems to be jammed and won't rotate freely, it's likely that the post-motor filter housed inside the ball is out of place, and is catching on the ball shell. This is easy to resolve - the video below shows how to remove and replace both filters:


I'm confident this will resolve the issue - replacing the post-motor filter by pushing it into place until you hear a click from the red catch should ensure it remains in position.

If after trying this you notice that the post-motor filter repeatedly comes out of position in use, this is something we should be able to help with - you'd just need to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU)

Mar 17, 2015 | Dyson Vacuums

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The Dyson Ball gets stuck on DC25


Hi there, it's Jack at Dyson.

If your DC25's ball seems to get stuck, this is likely to be because the post-motor filter is out of position, and is catching on the inside of the ball shell. This is simple to resolve - the video below shows how to remove and replace the post-motor filter. Push it firmly back down into position until you hear a click from the red catch.


If for any reason you find that the issue reoccurs, the best course of action would be to contact our experts directly so we can help make sure the filter isn't damaged in any way. If it is, we can take some further details to confirm whether a replacement is covered under your Dyson guarantee.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Feb 16, 2015 | Dyson DC25 Vacuum

1 Answer

Dyson dc25


Hi there, it's Jack at Dyson.

If your DC25's ball won't rotate freely, it's possible the HEPA post-filter housed inside the ball is out of place and jamming the ball shell.

To resolve this, please remove the post-filter door and replace the post-filter, pressing it firmly into position until you hear and feel a click from the red catch. This is shown in our filter wash video guide below:

This should resolve the issue, but if you find that it happens again I'd encourage you to contact us directly so we can provide further assistance. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Sep 04, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Ball on Dyson DC 25 vacuum cleaner won't rotate


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC25. If the ball won't rotate, it's likely that the post-filter is out of place. To resolve this the filter should be removed then pressed back down into place firmly - you should hear and feel a click from the red filter catch once the filter is correctly secured:


If you have any further difficulty with the ball or the filter after giving this a try, please get in touch directly as I'm confident we can resolve this for you. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Aug 01, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Ball won,t rotate keeps getting stuck


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC25. If the ball shell won't rotate, it's likely that the post-filter is out of place. To resolve this the filter should be removed then pressed back down into place firmly - you should hear and feel a click from the red filter catch once the filter is correctly secured:


If you have any further difficulty with the ball or the filter after giving this a try, please get in touch directly as I'm confident we can resolve this for you. You can reach our experts by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 31, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

New Dyson DC24 ball vac 2nd time using brush stopped rotating when caught on short rug fringe/ no mat`l caught


Hi there,

Your DC24 is equipped with a sensor which shuts off the brush bar if something jams it. You can reset the machine by following the steps shown in the video below. You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.
If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Apr 30, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

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When presing down red foot bar to clean carpet, the balls go up past the foot bar and the brush wont spin.


Hi there,

Sorry to hear you're having difficulties with your DC24. Your cleaner is equipped with a safety device which shuts off the brushbar if it becomes tangled in a rug fringe, etc. This is simple to reset: please follow the steps shown in our online guide:

http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

Hopefully this should resolve your issue. However, if you're still having issues, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON. One of our experts will be happy to run through some simple troubleshooting checks over the phone with you.

Kind regards,

Jack
Dyson Customer Service

Jul 31, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

It.s anew vacuum cleaner Dyson DC24-ball one, bought only a few months ago..but the brush rallied normally only for a few days. We washed the 2 filters but the brush never started to roll. What should do?


Hi there, its Darran at Dyson.

It sounds as though you need to re-set the brush bar. It can stop rotating if it becomes obstructed. You need to simply locate the red re-set switch on the side of the cleaner head and push this button right in as far as you can. When you switch the machine back on and lower it into the vacuuming position, it should start to rotate.

I hope that this information is useful to you, if you need any further assistance, please contact our Helpline on 0800 298 0298, between the hours of 7am - 10pm, 7 days a week.

Kind regards
Darran
Dyson Customer Service

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