Question about Refrigerators

1 Answer

Our fridge will not dispense ice either crushed or cubed via the outlet opening. it appears that the Auger is not working to push the ice out. How can I test this and is it easy to replace?

Posted by on

  • Stephen Griffin
    Stephen Griffin Apr 22, 2015

    At present ice is being made. The auger does not work to push the ice down the dispense chute. I can manually turn the arm that the auger attaches to.

  • Stephen Griffin
    Stephen Griffin Apr 22, 2015

    I should add that the fridge we have is a Westinghouse, Model No. WSE6970SA.

×

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Sergeant:

    An expert that hasĀ over 500 points.

    Champion:

    An expert who has answered 200 questions.

  • Expert
  • 253 Answers

I don't know how to test it for sure, make sure there's water in the ice tray. It's possible the water inlet valve is not letting water come in. Don't know what kind of ice shut off you have, either a wire that goes up and down, or a button in the back. These are real easy to replace there all plug and play..Go on line and look for a replacement. You can just replace the auger motor also if you have ice, also easy to do.

Posted on Apr 22, 2015

Testimonial: "Hi mgbgene, Many thanks for the advice. As our fridge is making ice OK how easy is it to replace the auger motor for a Westinghouse fridge, Model No. WSE6970SA?"

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

aborcass
  • 2651 Answers

SOURCE: ice won't dispense, no power to water light

I would check hte wire harness leadngto the door under hte freezer hinge. itll be wrapped in a black web like covering. Just under hte unit itself follow ht ewire and unplug hte harness. then carfully cut hte black webbing and inspect wires. there tends ot be apinch point there and the wires will sheer from one another, . if so there is no replcing hte harness, the door would have to be replaced at a cost of nealry $600. not enough room for a wire nut, but hav had sucess using stright inline bullet style connector, or others have sucessfully soldered connections back in place

Posted on Mar 25, 2008

  • 409 Answers

SOURCE: Frigidaire Gallery Series Side by Side doesn't crush ice

hi there,

could be that the ice maker arm is getting stuck or may have some frost on it. can you supply the complete model # please?

Posted on Sep 25, 2008

  • 2 Answers

SOURCE: Ice dispenser only dispenses crushed ice

You may not need to replace the solenoid.  If you hear the hum, and not a loud click and don't see then rod move, it may be frozen with ice.  Test it manually with your hand, it should be free  to move up and down.  If not, then it is frozen with ice.  Remove the ice dispenser and let it thaw and dry out.  You should then be able to move to rod and it will work fine, at least until it freezes again.  Anyone know how to prevent it from freezing up? Its a continual problem for me

Posted on Mar 28, 2009

  • 1 Answer

SOURCE: Ice maker only dispenses crushed ice, won't dispense cubed ice anymore.

I have a GE TFX25ppbaaa refrigerator. The ice maker corkscrew motor would run and provide crushed ice only. The corkscrew motor would not run when the switch was moved to the cubed ice ( half moon) setting.

I replaced the large Light/ water/ crushed ice/cubed ice switch , ( product service number GEH WR55X129 ) ( part number GE 162D6372 PO17 )and it fixed the problem. Cost was about $43.00.

Posted on Jul 30, 2009

  • 2 Answers

SOURCE: Icemaker problem crushed only not cubes

Whenever the ice tray is removed, you need to reposition the cube/crush selector rod that is attached to the bottom of the ice tray. This rod swivels: down position for crushed, up position for cube. At the back of the freezer, there is an opening to which this rod inserts. It houses the solenoid for cube/crushed operation. For cube position, the horizontal plastic piece is slightly above the center of the opening. Slide out the tray until the rod is past the solenoid. Pry the solenoid down as far as it can go. It is spring loaded and will not break. (If it doesn't feel like it is spring loaded, stop here and call a repair tech.) Now swivel the rod on the tray up and slide back in making sure the end of the rod is ABOVE the solenoid. DONE!!! Now you have cube ice. Good Luck.

Posted on Sep 22, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Why are my ice cubes dispensing faster than my crushed ice. I changed the auger assembly and crush ice is still slow coming out of dispenser.


Hello Theresa;



My name is Peter. I am a retired field service refrigeration technician.



I have gone on many a service call in regards to this issue. People like their crushed ice.



The auger was not the problem. It is the nature of the beast.



Regular ice cubes have more density (Heavy) and exit through the door dispenser with no problem.



With crushed ice, shaved chips they are lite. When you dispense crushed ice the ambient room temperature (warm air) creates condensate and bines the crushed ice together. Fragments of the crushed ice block the dispenser flapper from closing all the way. The flapper remains a little bit open and ices up.



The manufacturers recommend after you run crushed ice that you run cubes through your dispenser to clear the crushed ice fragments.



Well, that solution is from engineers sitting in a office.



The solution is, from a old experienced field technician is: Reach up and wipe the flapper with a dry cloth. Look up and make sure the flapper is completely closed.



If you need a tech call me at 414-306-1362. Glen Burnie, Maryland, USA

Dec 30, 2014 | Refrigerators

1 Answer

I have a Kenmore side by side, not sure the model, but it's probably 10 years old or so. It has an ice maker with water, cube and crushed ice dispenser. The ice maker works fine, but it will not dispense...


Most of the time the bin has been removed and not put back in properly. When this happens ice blocks the drive motor. Remove the bin and turn the auger by hand make sure it will turn and is not jammed. Now with the bin out push the light button in that turns the light out and have someone push the button for ice while the door is still open the motor should turn in the back make sure thereis no ice blocking it. If it turns nothing is wrong with the motor. The clicking sound is usually the motor jammed by ice or the auger not engaged on the motor. hope this helps good luck

Aug 15, 2010 | Kenmore 55612 / 55614 / 5561 / 655619 Side...

1 Answer

Fridge Freezer model KA58NP90 Ice maker problem


What is most likely your problem is the crushed ice solenoid. This solenoid, which is located next to the auger motor behind the ice bucket, is failing to actuate when you request cubed ice. Its "home" setting is crushed, and actuates to allow cubes past the crushing mechanism in the bucket. To be certain its the problem, remove the ice bucket, and tape the door light switch in the closed position. actuate the ice dispenser lever, for both cubed and crushed ice. you will see a square hole next to the rotating fork, when you select cubes, it should open. If it does open, there is something wrong with your ice bucket, perhaps the arm is broken, or the door inside bucket is off its snap in type hinge or broken altogether. If it doesnt open, replace the solenoid

Expert Refrigerator Repair Service in Chicago and Suburbs

Mar 20, 2010 | Freezers

1 Answer

Icemaker makes ice, but will not dispense ice via door.


The auger arm in the back of the freezer should be rotating to test this hold the door switch in and push the dispise button down. If it does not even try it could be the control switch on the door. the auger motor is a 120v motor and relatively strong. You can test to see if you can manually turn the arm it should trurn stiffly. Its alsoi a chance you don't have the been in place correctly.

Jan 10, 2010 | Frigidaire FRS23R4A Side by Side...

2 Answers

Ice dispenser will only give crushed ice; will not dispense cube ice ;I have looked at the auger and chute and nothing wrong there; when I chose cube, it dispenses crushed in both the crushed and cube...


Your selector solenoid is not working. Next to the auger motor there is a selector. You will see a plastic peice in a hole to the left of the auger.....Try to move it up and down. If it won't move it is more than likely frozen in one spot. Try to defrost it. If that does not work then replace the solenoid.

Sep 07, 2009 | Kenmore Refrigerators

1 Answer

Matag fridge msd2351hew icemaker ice and water work and cubes come of crushed ice dispencer. There is a capacitor connected to auger motor.Is this the problem? There are no other electrical parts.


If you remove the bin and look on the bottom of it you will see a rod running from front to back,this opens and closes the crusher see if it moves freely, if not dump the ice and rinse the bin out with hot water till it moves freely,if so,with the door open set the dispenser to cubes leave the bin out push the light switch in and hit the  dispenser button you should hear a loud pop and see the actuator by the auger motor move up,and drop down when you release it.

Aug 22, 2009 | Maytag Refrigerators

7 Answers

Ice Maker Issues-only crushed ice works, cubed comes out crushed


There is a solinoid in the freezer section by the motor that turns the ice auger. Test it by selecting cubes and with the ice bucket out, open the door, hold the door switch so the lights turn out and push the dispenser button. It should make a loud snap and travel upward. If not then I would say you have a bad solinoid. If it does, then I would look at the bucket. the metal rod that runs along the side of the bucket opens a flap in the bucket that is supposed to let the full cubes drop. look for anything that might cause it to be hanging up.

Jan 27, 2009 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Ice cubes will not dispense, but crushed ice will. GE Profile TPX24PRYA


If the auger motor turns in either setting we know that the auger motor is OK, and if it does not turn in both crushed and cubes that leaves a problem with the WR55X129 time delay, which is the part that you switch to go from cubes to crushed to water.

Dec 06, 2008 | Refrigerators

1 Answer

GE Freezer Side Ice Dispenser


It isn't supposed to free wheel and the only solution that I know of is tumbler replacement. I have the same issue and am currently hunting replacement parts.

Jun 16, 2008 | Refrigerators

Not finding what you are looking for?
Refrigerators Logo

Related Topics:

51 people viewed this question

Ask a Question

Usually answered in minutes!

Top Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4654 Answers

yadayada
yadayada

Level 3 Expert

75807 Answers

Brian Coughlan

Level 2 Expert

275 Answers

Are you a Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...