My Dell 5100cn will not print any colors or black all toners are full and have been shaken and put back but no ink coming out. I believe this printer had been sitting for a while. Any suggestions?

SOURCE: Dell 5100cn printer

The only effect that the "non Dell toner" setting has is to raise the fuser temperature to the maximum. Since all toners are made up of ink and plastic, the fuser is what melts the fine plastic to the paper.

Dell toner is designed to melt at a lower temperature, however, since the non dell toners temperature value is unknow, this setting allows for that unknown.

In any case, neither of these things will cause lite, or faded print. In Fact, the toner cartridge for this model is actually nothing more then a toner storage device. Some cartridges contain the toner, the developer, and the drum. On the 5100 and the 5110 this is not the case.

The photo developers are located behind the imaging drum. you can see the 4 seperate developers, in the developer frame, when you remove the drum unit.

More then likely, if only the black is printing poorly, and the colors are printing ok, then the black photo developer is defective. This is a very messy job if you do not know what you are doing, and very involved.

You need to remove the top cover, the left side cover, the high voltage power supply, the supply tubes ( where the toner travels from the actual toner cartridges down to the developers ). Then once the tubes are removed, you have to remove the developer frame from the printer. Then you can get to the actual photo developer.

Good luck.

SOURCE: Color toners are empty

Press Green Tick, Right, -> System Setup -> Right, Right, -> Print Quality, Right -> Replace Supplies. Change from stop at out, to override at out. It'll let you print, and you'll get loads more out of your toner before the pages start to fade.
Dan :-)

SOURCE: Color Faded

This sounds like a typical Developer Drive failure. The Developer Drive for color is different that the black developer drive. This is why black can print fine, but colors are faint or non existant. see below,a recent bullitin about this exact issue from Dell. ( the ROS, is the printhead, and is located behind the 4 developers.

5100cn Printer
Print Quality Issue
1. Problem: - Color images are extremely faint or not produced, but black images are produced without any problem.
Resolution: - Replace Developer drive assembly (H6702) and clean ROS Window/Glass.
If you chose to persue this repair, you can probably find a replacement developer drive by doing either a google search for the part number listed ( H6702 ) or an ebay search for the same. We can also provide you with removal and replacement instructions.

Good Luck

SOURCE: Printer does not print using black ink

Check your settings i=under the Services Toolbox. Also go into printer preferences and see if you can force it to print in black only.

San Diego Copier Repair

• 128 Answers
• Posted on Jul 26, 2012

SOURCE: Dell Printer problem

Generic toners often cause this error. Was the cyan you purchased a aftermarket compatible?