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My Dell 5100cn will not print any colors or black all toners are full and have been shaken and put back but no ink coming out. I believe this printer had been sitting for a while. Any suggestions?

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  • Expert
  • 169 Answers

Call Del ask for tech support sounds like the ink heads might be clogged with dry ink

Posted on Apr 20, 2015

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Posted on Jan 02, 2017

Corysf62
  • 188 Answers

SOURCE: Dell 5100cn printer

The only effect that the "non Dell toner" setting has is to raise the fuser temperature to the maximum. Since all toners are made up of ink and plastic, the fuser is what melts the fine plastic to the paper.

Dell toner is designed to melt at a lower temperature, however, since the non dell toners temperature value is unknow, this setting allows for that unknown.

In any case, neither of these things will cause lite, or faded print. In Fact, the toner cartridge for this model is actually nothing more then a toner storage device. Some cartridges contain the toner, the developer, and the drum. On the 5100 and the 5110 this is not the case.

The photo developers are located behind the imaging drum. you can see the 4 seperate developers, in the developer frame, when you remove the drum unit.

More then likely, if only the black is printing poorly, and the colors are printing ok, then the black photo developer is defective. This is a very messy job if you do not know what you are doing, and very involved.

You need to remove the top cover, the left side cover, the high voltage power supply, the supply tubes ( where the toner travels from the actual toner cartridges down to the developers ). Then once the tubes are removed, you have to remove the developer frame from the printer. Then you can get to the actual photo developer.

Good luck.

Posted on Oct 01, 2008

  • 1 Answer

SOURCE: Color toners are empty

Press Green Tick, Right, -> System Setup -> Right, Right, -> Print Quality, Right -> Replace Supplies. Change from stop at out, to override at out. It'll let you print, and you'll get loads more out of your toner before the pages start to fade.
Dan :-)

Posted on Oct 06, 2008

Corysf62
  • 188 Answers

SOURCE: Color Faded

This sounds like a typical Developer Drive failure. The Developer Drive for color is different that the black developer drive. This is why black can print fine, but colors are faint or non existant. see below,a recent bullitin about this exact issue from Dell. ( the ROS, is the printhead, and is located behind the 4 developers.

5100cn Printer
Print Quality Issue
1. Problem: - Color images are extremely faint or not produced, but black images are produced without any problem.
Resolution: - Replace Developer drive assembly (H6702) and clean ROS Window/Glass.
If you chose to persue this repair, you can probably find a replacement developer drive by doing either a google search for the part number listed ( H6702 ) or an ebay search for the same. We can also provide you with removal and replacement instructions.

Good Luck

Posted on Oct 30, 2008

  • 119 Answers

SOURCE: Printer does not print using black ink

Check your settings i=under the Services Toolbox. Also go into printer preferences and see if you can force it to print in black only.

Posted on Apr 26, 2010

SOURCE: Dell Printer problem

Generic toners often cause this error. Was the cyan you purchased a aftermarket compatible?

Posted on Jul 26, 2012

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My dell printer 5100cn , print quality very light, replaced inks drum and still having problem with black


laser printers have a high freq high voltage wire that puts ions on the paper as it passes ,
have you cleaned this wire . it attracts dirt an inks like the paper it treats.
there is a wire cleaning tool in the machine usually.

Jan 04, 2015 | Dell 5100cn Laser Printer

1 Answer

Why is my printer printing very faded grey text instead of black?


getting low on black toner? When you changed the black toner, did you remember to remove the plastic strip? Silly question, I know, but it happens.

Jul 17, 2014 | Dell 5100cn Laser Printer

2 Answers

Dell Printer problem


Generic toners often cause this error. Was the cyan you purchased a aftermarket compatible?

Jul 26, 2012 | Dell 5100cn Laser Printer

2 Answers

Black color has faded to unreadable Have replaced all components


chean the black cartridege with a cleanex and tap it to see if ink will come outm if it does bor then it has dried out and needs replacement.

Jan 11, 2010 | Dell 5100cn Laser Printer

1 Answer

Dell 5100cn small dots of all colors are on all prints


I had the same problem on an HP, and the only thing that solved it was replacing the drum. Not sure if that will help, not even sure if that printer has a drum, but maybe swap out the ink or toner or drum and see if that helps. If it doesn't, at least the money you spent on those options goes towards something you can use...

Jun 23, 2009 | Dell 5100cn Laser Printer

1 Answer

How can I ignore the low toner error message and print black on a Dell 5100cn?


i believe that if you remove the color toner cartridges, it will stop asking and only print black. you may also be able to specify in the print menu settings to disable the color printing

Jun 10, 2009 | Dell 5100cn Laser Printer

1 Answer

Color printing


When you print something and the window pops up, go to preferences and youll be able to specify "black" as the output color.

Jan 29, 2009 | Dell 5100cn Laser Printer

1 Answer

Dell 5100cn printer


The only effect that the "non Dell toner" setting has is to raise the fuser temperature to the maximum. Since all toners are made up of ink and plastic, the fuser is what melts the fine plastic to the paper.

Dell toner is designed to melt at a lower temperature, however, since the non dell toners temperature value is unknow, this setting allows for that unknown.

In any case, neither of these things will cause lite, or faded print. In Fact, the toner cartridge for this model is actually nothing more then a toner storage device. Some cartridges contain the toner, the developer, and the drum. On the 5100 and the 5110 this is not the case.

The photo developers are located behind the imaging drum. you can see the 4 seperate developers, in the developer frame, when you remove the drum unit.

More then likely, if only the black is printing poorly, and the colors are printing ok, then the black photo developer is defective. This is a very messy job if you do not know what you are doing, and very involved.

You need to remove the top cover, the left side cover, the high voltage power supply, the supply tubes ( where the toner travels from the actual toner cartridges down to the developers ). Then once the tubes are removed, you have to remove the developer frame from the printer. Then you can get to the actual photo developer.

Good luck.

Aug 22, 2008 | Dell 5100cn Laser Printer

1 Answer

Horizontal Striping Problem on a Dell 5100cn


As you have just replaced the drum you may have a faulty drum unit put old one back in a test if lines go way then return drum to store and get a replacement. If they do not go the check the toners and the fuser unit.

Thanks J

Jan 21, 2008 | Dell 5100cn Laser Printer

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