Question about Dehumidifiers

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I don't see a place to hook up a hose for continuous run into the sub-pump pit. I removed the drip pan and still don't see a place to hook up a hose.

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On some models a separate extension tube gets installed through a knockout on the back panel. The extension tube fits into the part where the condensate drips into the pan; the opposite end has threads for a hose. This tube (if applicable to your model) should have been in the box with the unit. There isn't any information on the brand or model you have. Looking at the instructions for your model should also provide an answer. If you no longer have the instructions, turn the unit on and try to locate where the condensate drips into the pan. The hose would have to connect from there.

Posted on May 06, 2015

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Our new Santa-Fe Classic dehumidifier is leaking water from the bottom of the unit. It's also sending a small amount of water correctly through the tube for dispersal. We've only had it for two...


The classic model drains thru the clear hose using gravity. The drip pan in that unit is about 1/2 way up in the cabinet. Make sure the drain hose exits the unit and runs flat or downhill. If the drain hose is coiled vertically or run up hill causing water to trap within the hose it can cause water to back up in the dehumidifier drip pan and overflow causing your problem. If your drain is higher than the base of the dehumidifier, you can raise the dehumidifier or you can purchase a condensate pump kit that will allow the drain water to be pumped up to 15 feet above the dehumidifier.

The drain hose may have become disconnected from the drip pan as well. To check, turn off the humidistat to stop the dehumidifier from running. Next disconnect the cord from the power supply. Remove the six screws holding the cabinet side (with the label) from the cabinet and remove the cabinet side. The drain hose connects to a nipple on the bottom of the drip pan.

Contact Therma-Stor service for further inquiries at 1-800-533-7533 - they are located in the USA and are very helpful.

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1 Answer

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Please try the following:
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3) Remove the plug from the backside of the unit (you will now see a hole to the bucket area).
4) Feed a hose through the hole from the back and attach the end of the hose to the round outlet/spout.
5) Place the other end of the hose on a floor drain outlet.
6) Put the bucket back into the unit.

When the unit is turned on, the water will now flow through the hose instead (into the floor drain). When you want to use the bucket again to capture the water, you will need to remove the hose.

I hope that helps.

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