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It stopped running and kicks out GFI outlets/breakers. Will warrenty repair it? I do not have the recipe.If not I have a 400-500 gallon pond with a waterfall. What is the best replacement? And where?

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  • 19 Answers

Even without the receipt, if you know the purchases date and vendor you may be able to get warranty support.

  1. If you paid with a credit/debit card, you have proof of purchase on your bill (if you don't have the paper credit card bill, you should be able to download it at the card's online site).
  2. Many vendors can provide you with a copy receipt although they will almost certainly want to know the date and location of purchase and the method of payment.

    Your best bet is:
  • Call the vendor and ask whether they can provide a copy receipt - some will do this by email.
  • Call the manufacturer, inform them of: the model and serial number from the plate on the equipment; the date and place of purchase. Then explain how the problem arose with the equipment and get their advice on how to proceed. They may ask you to do some tests and report back. (Provided you are certain that the item is still under warranty, if the first representative tries to put you off, ask to speak to a supervisor.)
If you want further advice on this at Fixya, you can provide details here of where you purchased the item and how you paid for it (obviously without providing personal or financial information).

One tip: remember that if you purchased the equipment with a credit card, you almost certainly have a warranty extension benefit on the card - usually double the warranty period up to one year. Check with your credit card provider or look up the benefits booklet they provide when they issue a new card and on their website. If that applies, you have an additional step which is to check the warranty expiration date and then contact the credit card provider's warranty extension service who will advise how to make the claim.

If you want more information or advice on how to test, we'll need the make, model and serial number of the equipment and a brief description of the setup.

Hope this helps and let's hope you can do this through warranty so that you don't have to choose new equipment ;)

Posted on May 15, 2015

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Posted on Jan 02, 2017

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clyde2j2
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SOURCE: How do I prime my outside of the pond waterfall pump?

I would take the intake hose off the pump and fill it with water and with the pump running I would hokk upthe intake hose.

I also would if possible have the pump lower than the pond.

Posted on Mar 28, 2009

tommya300
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SOURCE: The Ebara EPPD 3MS1 pump will trip the GFI breaker on the outlet

Will the Gound fault socket (outlet) support the current rating of the pump
is the outlet wired correctly where the return wire is in the correct spot and the high and ground is correct not switched around?
Does the pump run in a standard outlet?
Test it with a heavy duty extention cord if no standard outlet socket is nearby?
Is the pump shaft dragging putting an un necessary load on the motor?

Posted on Aug 02, 2009

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SOURCE: my beckett 300gph pump trips breaker and works

capacitor,windings failing,

Posted on Dec 24, 2009

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SOURCE: Beckett waterfall / fountain pump W1800 pops breaker everytime you plug it in, consequently it won't run.

Sounds like there are too many things running on the same breaker. Try unplugging some of the other things on that breaker.

Posted on Oct 25, 2012

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