Question about Refrigerators

1 Answer

My ice maker on my side by side no longer is making ice. It let's you get water from the door but not producing ice.

Posted by on

Ad

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Refrigerators Master
  • 5,323 Answers

ICE MAKER not making ice:

Inspect Water fill tube, Inspect the ice maker mold to see if there are ice cubes present. If there are no cubes or very small cubes, then you should look for issues with the water fill system. Inspect the fill tube and the fill cup area at the back of the ice maker to make sure that they are not frozen. If there is an ice buildup in that area, confirm no foreign objects have disrupted the flow of water into the fill cup. If nothing obvious has caused the ice buildup then suspect the inlet valve, tubing or low water pressure. Inspect the outlet tubing from the fill valve to the ice maker fill tube for any signs of restrictions and replace if necessary.

WATER INLET VALVE:

Check the water inlet valve for any restrictions. You will need to shut off the valve from the household water supply before you disconnect the inlet tubing. Some water inlet valves may have a screen to filter debris before it can enter the valve. If the screen is plugged, water flow will be restricted and the result will be small or layered ice cubes. Remove and clean the screen or replace the valve. If dirt has gotten into the valve it may not shut off completely and will continuously drip water into the ice maker fill tube and will eventually freeze up. Low household water pressure or a restriction at the manual shut off valve will also cause the water inlet valve to not shut off completely and create this same condition. Self piercing saddle valves are the most common shut off valve to cause this problem as the hole that is pierced in the water line is often too small and will more easily become restricted.

The water inlet valve is operated by line voltage supplied through the ice maker control. Power is applied for approximately 7-9 seconds during the harvest cycle and energizes the solenoid on the valve to allow water to flow.
You can check the solenoid for continuity with a multi-meter. On models with multiple solenoid inlet valves, you will need to determine which portion or portions of the valve are used for the ice maker. You can normally follow the inlet tubing from the ice maker back to the valve. Unplug the refrigerator and turn off the water supply to the valve before working with this part.

(HOW TO TEST INLET VALVE: Inspect the filter screen where the supply line connects. Remove any debris or deposits that may have built up using a toothbrush or warm running water. If you cannot clear theclog, it will be necessary to replace the valve (the filter is not removable on most inlet valves). Test thewaterinletvalve for continuity using a multImeter. First, inspect the coil for an indication of it's ohm rating. If no information is printed on the coil, then use the range of 170 to 500 ohms. Set the multitester to the ohms setting X100 (if available, otherwise use the nearest ohm setting). Place a probe on each terminal. The multitester should display a reading that matches the coil's rating or if you don't know the rating then it should fall into the range of 170 to 500 ohms. If the water inlet valve does not pass this test, it should be replaced. If the inlet valve has two coils, test the second coil in the same way (note that they may not have the same ohm rating). The valve can also fail mechanically. So even if it passes the electrical test, it may still require replacement. If you have ruled out all other possibilities, go ahead and replace the valve.

Check the tap valve.A bad tap valve-the little device that connects the ice maker's water supply tube to the water pipe-may cause the problem where the ice maker's supply tube connects to the water pipe. If necessary, replace the inlet valve and the tap valve. For the tap valve, use the type that requires you to drill a 1/4-inch hole (as opposed to the "self-piercing" type). You can buy anice maker connection kitand do this yourself, or call a repair person or plumber to install an inline water filter when replacing the valve.

Lastly the ICE MAKER ASSEMBLY:

If there are no ice buildup issues or suspected problems with the water supply, then you may have a problem with the ice maker control. The most common type of ice maker used in modern refrigerators is the heat release ice maker. The ice maker uses heat to release the ice cubes.

If the water's route is blocked or the solenoid doesn't work-or if the bail wire is lifted-the ice maker won't make ice. (Also note that your home's water pressure may not be strong enough to serve an ice maker.)
If you have a heat release or modular ice maker it will have a removable cover at the front. Behind the cover is a series of electrical test points that can be used to diagnose the ice maker. The unit can be manually operated by inserting an insulated jumper wire into test points "T" and "H" to initiate a "test harvest". On other ice makers jumper at points N & M (neutral to Motor) The jumper should be insulated 14 gauge solid wire that has the insulation stripped back about 3/4 of an inch on both ends, and bent into a "U" shape. When inserted into the test points for 5 to 10 seconds, the motor should start and the cycle will continue on its own. You may have to manually close the freezer door switch for this to operate.

This test will simulate a real harvest cycle and will operate the ejector blades, shut off arm and the fill valve in the proper sequence, and will allow you to do a proper diagnosis. This is a live voltage test and should only be performed by a qualified person. If the motor does not start, you can verify that you have power to the ice maker at test points "L" and "N". If the ice maker is getting power and does not perform a cycle, then the module will need to be replaced

On component mode ice makers the testing is done differently.
Testing a thermostat in a component ice maker:
The thermostat is located near the bottom ofthe support box. The thermostat is connected by two or three wires.Label the wire placement before disconnecting them. Remove thethermostat by loosening the clamp, by pushing back the retainerclips, or by removing the retaining screws.
Test the thermostat forcontinuityusing amultitesterset to the ohms setting X1. Start by testing the thermostat whenit has come up to room temperature (about 20 minutes after removing it from the freezer).
If the thermostat has two wires touch one probe to each wire. You should get a reading of infinity.Chill the thermostat in the freezer for about twenty minutes andretest. This time you should get a reading of zero (continuity).
If the thermostat has three wires, number them 1, 2 and 3. Test combinations 1 & 2, 1 & 3and 2 & 3 and write down the results. Two of the combinations should yield a reading of infinity and one should yield a readingof zero. Now chill the thermostat in the freezer for about twenty minutes and retest. The combination that had a zero reading before, should now have a reading of infinity. One of the two other combinations should now yield a zero reading.If the thermostat fails this test, it should be replaced.
Testing a modular ice maker 'sthermostatcan be tested and replaced individually.
Test the thermostat forcontinuityusing amultitesterset to the ohms setting X1. Start by testing the thermostat when it is cold (10 degrees). Insert one probe into the hole labeled "T" and the other probe into the hole labeled "H". The meter should indicate zero resistance (continuity). After the ice maker has warmed up, repeat the test and this time the meter should indicate infiinity (no continuity).If the thermostat does not pass both tests, it should be replaced.

Posted on Apr 28, 2015

Ad

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.
Goodluck!

Posted on Jan 02, 2017

Ad
fridgetech
  • 473 Answers

SOURCE: Kitchenaid superba side by side ice maker stopped producing ice

This is a picture of an ice maker module.  Which is behind the white plastic cover.  The cover just pops off.  Look at the two little tabs in the center of white wheel.  If yours is twisted, pressed together, or one is broken then the module is bad.  If not, take the icemaker out and let it set for a few hours to let it defrost.  Put it back in and see what you get.  The ice maker won't cycle and fill with water until it gets below freezing so you will have to wait awhile.  It can be started manually by inserting a jumper wire into terminal T and H.  Let it start to cycle for about 10 sec. then pull the wire out.  At the end of the cycle it will fill with water then wait for it to freeze.  Also, if door was left open check all vents in fridge for ice build up.  This cause cooling problems of they are plugged.  Let me know what you find.


modfront.jpg

Posted on Oct 21, 2007

  • 126 Answers

SOURCE: Ice maker not getting water

check your water valve you have 2 located at lower back of refrig.

Posted on Dec 11, 2007

  • 1073 Answers

SOURCE: Ice maker is not working

if you keep your hands out of the little beam slot on the paddel that is located on the left of the freezer and push it in the beam should shoot across to the reciever on the right and the light should stay on constant, that is if you have the switch on the right side turned on.

if it is turned on and the paddel is depressed and the light is still blinking the you need a beam kit part number 4389102

Posted on Apr 12, 2008

  • 77 Answers

SOURCE: Ice maker Stopped producing ice

What is sounds like is somehow either the water delievery system is clogged or frozen. If your getting water out of the door, then it is probably frozen. If you are able to turn off the freezer for a bit, that would be an easy way to see if that is the problem without having to deal with Whirlpool or a handyman.

Posted on Oct 17, 2008

rylee_smith
  • 8619 Answers

SOURCE: GE Profile Side by side model number TFH22PR.

Hi


Thanks for using FixYa. To start with check the water line attached to the back of the refrigerator for good water flow. To do that, first turn off the water supply valve. Then remove the water line from the back of the refrigerator. Next, place the water line into a bucket and momentarily turn the water valve back on to test the flow. If the flow is poor, you need to repair, clean, or replace the tubing or the shut-off valve that supplies the water. If the flow is good, you may have to replace the water inlet valve. If still the issue is not resolved then remove the ice bin, Remove the wires from the auger motor. With the freezer door open and the door switch depressed, push the ice cube release and check for 120VAC between the motor wires. If there is 120VAC then the motor has gone bad. If there is no 120VAC then the control board (module time delay) has to be replaced. Please do rate the solution if the issue is resolved or post a comment for further assistance.


Thanks
Rylee

Posted on Jun 03, 2010

Testimonial: "If water is getting to the door wouldn't the water flow have to be good? Seems like testing the water flow would be a waste of time"

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

I have a whirlpool side by side.water and ice in door,water runs normal but no ice.


Ken, make sure you are getting water to your ice maker. Most common ice maker problems are caused by lack of water. There is a water valve( dual) that feeds your water dispenser and ice maker that could be the culprit. Even if you are getting water out the door the valve can still be bad( separate water lines)..
Second thing to check are your optics( It measures ice level in your bin. If they are defective it will trick your ice maker into thinking its full of ice and not produce anymore.) They are located on the freezer walls just below ice maker..

Jun 28, 2017 | Whirlpool Refrigerators

3 Answers

Ice maker stopped making ice


hi,

The ice maker has completely stopped producing ice Check to see whether the ice maker has been turned off. Here's how to check. Look for a wire along the right side of the ice maker that looks a bit like a coat hanger. If this wire is in the raised position, the ice maker is turned off. On some units you simply lower the wire to the down position to turn the ice maker on. On others, you lower a small red plastic lever to lower the wire. If the wire is in the proper position check the freezer temperature, it should be between 0-8 degrees Fahranheit. If it is warmer than 10-12 degrees, the ice maker may not produce any ice. Check your door seals and thermostat, repair/replace as necessary.

The ice maker is producing ice poorly When an ice maker is producing ice poorly--when it produces just a few cubes or none, or when the cubes are too small--it's usually because of a clogged water line or a defective water inlet valve.

First, check the water line attached to the back of the refrigerator for good water flow. To do that, first turn off the water supply valve. Then remove the water line from the back of the refrigerator. Next, place the water line into a bucket and momentarily turn the water valve back on to test the flow. If the flow is poor, you need to repair, clean, or replace the tubing or the shut-off valve that supplies the water. If the flow is good, you may have to replace the water inlet valve.

Oct 03, 2008 | Whirlpool GS6NBEXR Side by Side...

1 Answer

No ice


Check whether the water is reaching the ice maker. If something is blocking its way get it cleared. Once it start taking water it should produce ice.

Apr 20, 2010 | Whirlpool GS6NBEXR Side by Side...

2 Answers

Icemaker does not make ice


Hi

If the ice maker has completely stopped producing ice Check to see whether the ice maker has been turned off. Here's how to check. Look for a wire along the right side of the ice maker that looks a bit like a coat hanger. If this wire is in the raised position, the ice maker is turned off. On some units you simply lower the wire to the down position to turn the ice maker on. On others, you lower a small red plastic lever to lower the wire. If the wire is in the proper position check the freezer temperature, it should be between 0-8 degrees Fahranheit. If it is warmer than 10-12 degrees, the ice maker may not produce any ice. Check your door seals and thermostat, repair/replace as necessary.

The ice maker is producing ice poorly When an ice maker is producing ice poorly--when it produces just a few cubes or none, or when the cubes are too small--it's usually because of a clogged water line or a defective water inlet valve.

First, check the water line attached to the back of the refrigerator for good water flow. To do that, first turn off the water supply valve. Then remove the water line from the back of the refrigerator. Next, place the water line into a bucket and momentarily turn the water valve back on to test the flow. If the flow is poor, you need to repair, clean, or replace the tubing or the shut-off valve that supplies the water. If the flow is good, you may have to replace the water inlet valve.


Please do rate this solution as FixYa and revert for further assistance.


Thanks
Rylee

Jul 06, 2009 | Whirlpool ED2FHEXN Side by Side...

1 Answer

Will not make ice, water line is connected and turned on, and water dispenser works fine.


HI,

The ice maker has completely stopped producing ice Check to see whether the ice maker has been turned off. Here's how to check. Look for a wire along the right side of the ice maker that looks a bit like a coat hanger. If this wire is in the raised position, the ice maker is turned off. On some units you simply lower the wire to the down position to turn the ice maker on. On others, you lower a small red plastic lever to lower the wire. If the wire is in the proper position check the freezer temperature, it should be between 0-8 degrees Fahranheit. If it is warmer than 10-12 degrees, the ice maker may not produce any ice. Check your door seals and thermostat, repair/replace as necessary.

The ice maker is producing ice poorly When an ice maker is producing ice poorly--when it produces just a few cubes or none, or when the cubes are too small--it's usually because of a clogged water line or a defective water inlet valve.

First, check the water line attached to the back of the refrigerator for good water flow. To do that, first turn off the water supply valve. Then remove the water line from the back of the refrigerator. Next, place the water line into a bucket and momentarily turn the water valve back on to test the flow. If the flow is poor, you need to repair, clean, or replace the tubing or the shut-off valve that supplies the water. If the flow is good, you may have to replace the water inlet valve.

Jul 03, 2009 | Whirlpool 25.6 cu. ft. Side-by-Side...

1 Answer

Ice maker not making ice


Hi

If The ice maker has completely stopped producing ice Check to see whether the ice maker has been turned off. Here's how to check. Look for a wire along the right side of the ice maker that looks a bit like a coat hanger. If this wire is in the raised position, the ice maker is turned off. On some units you simply lower the wire to the down position to turn the ice maker on. On others, you lower a small red plastic lever to lower the wire. If the wire is in the proper position check the freezer temperature, it should be between 0-8 degrees Fahranheit. If it is warmer than 10-12 degrees, the ice maker may not produce any ice. Check your door seals and thermostat, repair/replace as necessary.

The ice maker is producing ice poorly When an ice maker is producing ice poorly--when it produces just a few cubes or none, or when the cubes are too small--it's usually because of a clogged water line or a defective water inlet valve.

First, check the water line attached to the back of the refrigerator for good water flow. To do that, first turn off the water supply valve. Then remove the water line from the back of the refrigerator. Next, place the water line into a bucket and momentarily turn the water valve back on to test the flow. If the flow is poor, you need to repair, clean, or replace the tubing or the shut-off valve that supplies the water. If the flow is good, you may have to replace the water inlet valve.


Please do rate the solution as "FixYa" if found useful and revert for further assistance.

Thanks
Rylee

Mar 29, 2009 | Estate TS22AFXKQ Side by Side Refrigerator

1 Answer

Whirlpool gold moder GC5SHEXN503 side by side-ice maker not producing ice anymore--water dispenser works fine--laser lites seem ok---no ice jam--no water filling ice molds


Put some water in the ice maker and see if it will kick a batch out. If it does make a batch but does not make any more then replace the water valve. NOTE: the water valve is a dual purpose valve that supplys water in the door and supplys the ice maker. If the ice maker does not kick out a batch then something is wrong with the ice maker.One easy component to replace is the ice mold thermostat.

Feb 20, 2009 | Whirlpool GD5SHAX Side by Side...

1 Answer

Side by side refrigerator


The ice maker is not producing ice or not enough ice

 Refrigerator connected to a water supply and the supply
shutoff valve turned on?
Connect refrigerator to water
supply and turn water shutoff valve fully open.
 Kink in the water source line? A kink in the line can reduce
water flow. Straighten the water source line.
 Ice maker turned on? Make sure wire shutoff arm or switch
(depending on model) is in the ON position.
 New installation? Wait 24 hours after ice maker installation
for ice production to begin. Wait 72 hours for full ice
production.
 Large amount of ice recently removed? Allow 24 hours for
ice maker to produce more ice.
 Ice cube jammed in the ice maker ejector arm?
Remove ice from the ejector arm with a plastic utensil.
 Reverse osmosis water filtration system connected to
your cold water supply?
This can decrease water pressure

OR
The water dispenser will not operate properly

 Freezer door closed completely? Close the door firmly. If it
does not close completely, see “The doors will not close
completely.”
 Refrigerator connected to a water supply and the supply
shutoff valve turned on?
Connect refrigerator to water
supply and turn water shutoff valve fully open.
 Is the water pressure at least 30 psi? The water pressure to
the home determines the flow from the dispenser. See “Water
Supply Requirements.”
 Kink in the home water source line? Straighten the water
source line.
 New installation? Flush and fill the water system.
 Water filter installed on the refrigerator? The filter may be
clogged or incorrectly installed.
 Is a reverse osmosis water filtration system connected to
your cold water supply?

GOOD LUCK TO YOU!!! LET ME KNOW IF THIS SOLVED YOUR PROBLEM

Jan 31, 2008 | Whirlpool ED2FHEXN Side by Side...

4 Answers

Ice maker not getting water


check your water valve you have 2 located at lower back of refrig.

Dec 11, 2007 | Whirlpool GD5SHAX Side by Side...

Not finding what you are looking for?
Refrigerators Logo

Related Topics:

55 people viewed this question

Ask a Question

Usually answered in minutes!

Top Refrigerators Experts

Charles T Nevin
Charles T Nevin

Level 3 Expert

4066 Answers

John Tripp
John Tripp

Level 3 Expert

4654 Answers

yadayada
yadayada

Level 3 Expert

76649 Answers

Are you a Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...