Question about HP Office Equipment & Supplies
I got a 47:01 error on the plotter. I replaced the starwheel motor assembly and the machine was starting up fine. I then replaced the ink tubing system. After installing the ink tubing system I switched on the printer and the problem started. Initialization doesn't complete 100% because the starwheel motor starts turning and doesn't stop turning. Eventually I get the error 47:01 again. I tried switching the starwheel motor with another one because I thought it could be the sensor having a fault, but no change in the results. The only thing that I can think of controlling the starwheel motor is the firmware. Correct me if I'm wrong. But how do I update the firmware if the machine doesn't initialize fully? Any help would be appreciated.
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Posted on Jan 02, 2017
I recently had this problem as well and it was the service station gunked up with a bunch of ink over the years. Remove the right hand cover of the plotter. Remove the 2 screws that hold the service station in place and slide to the right to remove. When removed, take off the small motor by the gears. The rest is all plastic, I removed the 3 screws and "popped" the two black parts apart and cleaned the spitoon, which is just a sponge. I then dropped the thing into the sink and poured dishwasher soap. Let it sit for about an hour and rinse. It is really really messy. Then put the whole thing back together again. If I recall, the motor was the only electrical component.
Use care and caution so as NOT to break anything and I recall that the only electrical part was the small motor by the gears.
This wasn't so bad and I spent about 8 hours just because I was exercising much caution. If you're more mechanically inclined on the first go, then I would guess about 1 hr to clean and another 1 or two for dry time.
This SOLVED my problem and WOW there was a bunch of ink over the years. Don't worry, that is what the "spitoon" is used for to soak up the excess ink. Well, if not maintained or replaced, then the ink gunks the insides rock hard as in my case.
A new station is about $160 bucks. If you have HP install then you are looking at a few hundred more on top of that. To me, it was worth it and if it didn't work then I just get a new one and I had nothing to lose since the plotter was getting past the 21:10 error.
Be sure to download the HP Service Manual online so you know how to remove the service station. It is just 2 screws. Without the manual, I probably would have taken off many more screws as I would not have thought the service station simply slid out to the right. The designjet is well designed and was glad that I found a service manual online.
Good luck and use caution,
Posted on Feb 15, 2009
SOURCE: 79.03 error
you will need to contact hp support (yes in india)
Ask them to send you a .plt file, this only applies if you are able to ftp to your printer whilst in the diagnostic mode.
If ftp is not an option request an .exe file called PRNter.exe, with this you can sent the .plt file to printer through usb.
If non of these options will work you need to request a new formatter, and like me they will charge you for the part, as hp will not take responsibility for a bad firmware update. Even when i have a screen capture vid showing being unable to download anything of the hp server at the time of a botched firmware update rendering the 3100 brocken and un fixable without a new formatter.
A two week fiasco still pending for me
hope this helps if need any more help i am at asylum119 at hotmail dot com
Posted on May 22, 2009
one of the printheads is bad.....check the error code again,because 060308 does not exist in hp designjet 1055cm plotter.
Posted on Aug 01, 2009
Recommended for tec guys only:Error indication that service station error, open right cover check is there any obstacles in service station movement?.. check the service station connectors, if feel every thing is fine, remove service station, found dirty? remove motors, remove service station cover, clean entire unit with water, ensure that stocked ink entire should washed out, allow service station to dry, fix it up, apply grease for moving parts, fix entire back then try....for confirmation do the service test..** cleaning service station is dirty work but it will give good mileage, while cleaning take care of sucking tubes & drop detector unit.. Best of luck..
Posted on Nov 19, 2011
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Sep 27, 2011 | HP Designjet T1100ps Printer
This error relates to the starwheel assembly and motor. Open the printer and make sure that there are no paper jams or anything blocking the star wheels (the little pointy wheels that guide the paper.
If nothing is visisble then service diagnostics are required. Not sure of your technical skill level, so post back if you are comfortable disassembling the unit, if not, contact HP to find a local Designjet technician.
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