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I assume you mean that you can print from Outlook or other e-mail program (Outlook Express, LiveMail, Thunderbird). Are you reading your e-mail on the same computer that can't print Word documents?
If yes, one thing to try is to change the font on the Word document. For some reason, certain fonts just do not work. (Most often it is an issue with a document (or template) created on a different computer (or before upgrading the OS) and the font info gets scrambled in the transfer.) Just select all (control-A or Edit, Select All) and choose a new font. If the document has multiple fonts, do not use select all but highlight the sections separately and change the font.
If it is a different computer, check that the network is active and that all the correct drivers are installed. (One thing to check is a Universal Print Driver (UPD) software needs both the 32 and 64 bit drivers if the network has a mix of OS's. This comes up when the printer is attached to one computer and it serves as the print server.)
First of all basics:
1. Make sure printer is switched on and connected to computer.
2. Go to Control Panel and then Printers and Faxes. Double click the icon for your printer. When box appears click on Printer then make sure that "Use printer offline" is not checked. If it is, left click to uncheck this option.
3. If there is a queue of documents waiting to be printed then again click on Printer and click on Cancel all documents. This should clear the backlog. Restart the computer and follow step 3 again to make sure the print queue is empty before attempting to print anything.
Open your "Printers and Faxes" folder in the Control Panel (which you find by clicking on the Start button of you computer).
Double click on the icon for the printer you're having trouble with (Dell A920 in your case).
In that little box that pops up it shows all the documents that are waiting to print. Click on the Printer tab in the upper left hand corner and hit cancel all documents in the drop-down list.
Sometimes it will erase all but the last one, and it will forever say "deleting."
If that's the case, restart you computer go through the same steps I just outlined before trying to print anything else. Usually this will fix the problem of print jobs waiting in line to get printed.
To help prevent this problem in the future, watch real close whenever you try to print something, and when you see it isn't going to print, hit "cancel print" real quick before it gets bogged down and stuck. Then make sure there are no document "in queue" (as per the instructions above) before you try to print anything else.
Try to cancel the document in queue first by going to control panel and printers and faxes/ other hardware. right click on the printer icon and cancel all documents up until you get 0 and ready status. Restart computer and try printing again.