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The base for my icomfort bed will go up, but won't go down. we have tried to unpluge it hoping will rest the bed,but it didn't work. The remote won't work. It just cliks. How can I fix this?

The remote does not work it just cliks. Help please

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Were you ever able to get a fix? Mine is doing the same thing and customer service is closed for 5 more days

Posted on Dec 24, 2015

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Have you contacted the manufacturer? Do you have a manual?

Posted on Apr 19, 2015

Testimonial: "Thank you for the help. I have not yet looked at the manual mostly because I don't know where it is. I will call Monday hopefully get the bed fix. I miss my bed. Thank you again"

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Tempur-pedic remote control does not work have put in fresh batteries - control lights up- but no bed movement Please advise Thank You Carol


If the solution posted by Susan R. (below) fails to work, locate the black power down box under the bed. Check the battery compartment and remove all batteries. If batteries are installed they will prevent a full reset of the box. Unplug the power cord, wait 45 seconds and plug the power cord back in to reset the electronic components. Replace batteries. Now that the error has been wiped from the box's memory, you can now synchronize your remote with the power down box using Susan's instructions below. - Mike V., Antioch, CA


"Locate the power down box for the bed and press the "learn button" for 1 second and release (Black box under the bed). On the hand control, simultaneously press and hold the position 1 and off buttons. The transmission indicator light will flash slowly and then flash rapidly. Continue to hold for 5 seconds and then release the buttons. It should now work! Enjoy. Susan R., Paducah, KY"


For further assistance, refer to the user manual that came with your TEMPUR® Advanced Ergo System™ or you can download it here.
http://www.tempurpedic.com/media/Ergo_System_Complete_Ref_Guide_FINAL_022008.pdf
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