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Got at Sears some 15 to 20 years ago. It was told to he that it has full warranted glider. How do I get it fixed?

No sales resept any more 11480-03 003725-0323 1220 KS24

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Contact Sears customer support for assistance.

Posted on Apr 18, 2015

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Shakes vilontly in spin cycle.


This is a known problem with these washers. Kenmore's version is 417.44102300 which I now have the exact same problem with. It bangs loudly on spin cycle and literally jumps across the floor.
We bought ours about 6 years ago. Apparently the bearings go bad and the tub becomes loose inside the washer; also, the "spider assembly" -- the arms that turn the tub -- disintegrate over time and fall apart. These are widely known defects. The manufacturer blames the use of non-HE detergent or "too much" detergent. IOW, they blame you, the user for their use of substandard design and materials.
So, the manufacturer (Frigidaire/Kenmore) will not own up to the issue and do a recall/repair. I have read where some people call Frigidaire / Sears and demand free repair but I doubt this is very successful. You are left with the option of fixing yourself (parts can be had for $200-300 but it is an intensive and very technical repair) or get a "ServiceSmart" contract from Sears for $350 which covers all repairs for a year. And you can hope nothing else goes wrong with this model after repair. I'm not sure if the replacement parts are the same or have been improved.
If the repair exceeds $500, Sears will credit you that amount toward purchase of a new washer. So that gives you a net discount of about $150 off a new washer which you can get from any halfway decent sale at other big boxes or your local appliance retailer. I am leaning toward buying a new washer on sale for about $450 + tax -- not at Sears (had enough of their dishonesty), and not a Frigidaire family product. Looking at washers from Lowe's. Good luck.

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hi. thanks for the question. i would go to Sears customer service .and demand a replacement washer

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The reseption is gone, do i really need to thow it away?


Well all you can do at this point is take the phone into a service center and have them check the mobile for you to determine what is going on with it and have it fix.

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