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My next book 10.1 with windows 8.1 has a black screen with vertical blue lines it worked until yesterday its only 4 months old, I tried to reset it by turning it on and off 3x as that's what I have read you have to do but it just sits in preparing auto repair and just sits there if I hit the power and vol down it tries to go into another screen but just says wait and just sits there I have tried to unplugged the battery to see if I could get it to reset no luck and there is no info on the web on the next book 10.1 at all can someone help Please model # is NXW10OC32G is there a whey do do a reboot or reset it or can I hook my laptop to it to try to reset it from that my laptop is win 8.1 also I am told you can if they are both 8.1 or can I get a stick down load a repair on to it and down load it to the next book.

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  1. Plug in the charger.
  2. Press and hold the volume up button and the power button at the same time for about 15 seconds. Hold untl the welcome screen goes off and the black screen comes on.
  3. Release the buttons and wait another 5 seconds or so.
  4. A number of lines of text should appear as it resets, Wait until it finishes.

Posted on Apr 18, 2015

Testimonial: "preesing power and vol up for this does nothing it still goes into main screen and then to vert blue lines and black screen but if you press vol down and power it tried to go into another screen but just sits there with wait on it next book said that you have to turn it on and off 3x for it to go into reset mode but it just sits in auto repair mode frozen and nothing"

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