Question about Dyson DC25 All Floors Bagless Upright Vacuum
Posted by Anonymous on
To test it, take the filter out and see if you still get the clicking noise. See if the ball is wobbly, a sign of the bearings worn. This would cause the ball casing to touch the filter and cause clicking.
Posted on Apr 19, 2015
The filter is catching the inside of the ball. It could be a cheap after-market filter as highlighted in the Dyson Medic article above, it could also be a worn motor housing or a warped motor housing due to overheating.
Someone who knows about Dysons needs to take a look or you need more Dyson-specific advice from here: Dyson Forum Dyson Advice Dyson Discussion Board Dyson Talk Index
Posted on Apr 18, 2015
Please read this answer all the way through there is something that may be relevant (strike out 'important') at the end !
Maybe it's this
"clip that holds the filter in place and the locating lug of the access flap to gently rub together as the ball rotates and create a slight clicking noise as the appliance is moved around (though is not routinely noticed due to the motor noise)"
(from Fully Cleaned Serviced Refurbished Dyson DC25 Animal Ball Vacuum Cleaner )
stop press - I just saw this - if you do not have proper Dyson brand HEPA filters - see end of answer - you may get a loud clicking sound....
The manual tells you about removal and cleaning HEPA filter - the All floors version has one as well)
Otherwise I can only refer to Dyson support, there are various ways of contacting them given at the top right of this webpage Support forDC25 Multi Floor
(the user guide manual is downloadable from this webpage)
Sounds to me as if maybe there is an irregularity on the ball that is contacting the body/ball housing every time the ball does round....unfortunately this makes the ball diameter ~8cm which too small.
Beware Some After Market DC25 Filters Do Not Fit Correctly March 2014
Posted on Apr 18, 2015
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Posted on Jan 02, 2017
Tips for a great answer:
Hi there, it's Allan at Dyson.
This part is not designed to be dismantled by customers and is instead a job for an engineer.
The clicking noise is not necessarily internal as it is possible that there is something that is caught that can be removed without disassembly.
This is something that will require a conversation to help diagnose and then have an engineer booked if required.
If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.
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