Question about Dyson DC25 All Floors Bagless Upright Vacuum

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Ball makes a clicking noise every 0.25 metres. Please help

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To test it, take the filter out and see if you still get the clicking noise. See if the ball is wobbly, a sign of the bearings worn. This would cause the ball casing to touch the filter and cause clicking.

Posted on Apr 19, 2015

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The filter is catching the inside of the ball. It could be a cheap after-market filter as highlighted in the Dyson Medic article above, it could also be a worn motor housing or a warped motor housing due to overheating.

Someone who knows about Dysons needs to take a look or you need more Dyson-specific advice from here: Dyson Forum Dyson Advice Dyson Discussion Board Dyson Talk Index

Posted on Apr 18, 2015

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Please read this answer all the way through there is something that may be relevant (strike out 'important') at the end !

Maybe it's this
"clip that holds the filter in place and the locating lug of the access flap to gently rub together as the ball rotates and create a slight clicking noise as the appliance is moved around (though is not routinely noticed due to the motor noise)"
(from Fully Cleaned Serviced Refurbished Dyson DC25 Animal Ball Vacuum Cleaner )
stop press - I just saw this - if you do not have proper Dyson brand HEPA filters - see end of answer - you may get a loud clicking sound....
The manual tells you about removal and cleaning HEPA filter - the All floors version has one as well)
Otherwise I can only refer to Dyson support, there are various ways of contacting them given at the top right of this webpage Support forDC25 Multi Floor
(the user guide manual is downloadable from this webpage)
Sounds to me as if maybe there is an irregularity on the ball that is contacting the body/ball housing every time the ball does round....unfortunately this makes the ball diameter ~8cm which too small.


Beware Some After Market DC25 Filters Do Not Fit Correctly March 2014

Posted on Apr 18, 2015

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1 Answer

When I pull it toward me it makes a clicking noise from the ball ( opposite the filter side) and I don't know how to get that side off to inspect it.

Hi there, it's Allan at Dyson.

This part is not designed to be dismantled by customers and is instead a job for an engineer.

The clicking noise is not necessarily internal as it is possible that there is something that is caught that can be removed without disassembly.

This is something that will require a conversation to help diagnose and then have an engineer booked if required.

If you continue to have difficulty, please give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK). Our experts will be happy to talk you through some further diagnostic checks when you have your machine easily to hand.

Best wishes


Sep 22, 2015 | Dyson DC41 Animal Bagless Upright Vacuum...

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My vacumm is making a whirling noise when in forward or reverse motion.

Hi there, it's Jack at Dyson.

I'm sorry to hear your DC25 seems to be making some unusual noises in use, but it's likely we'll be able to diagnose and even resolve this over the phone.

When you have your machine to hand, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) so we can provide further assistance.

We'll look forward to speaking with you.

Sep 30, 2014 | Dyson DC25 Bagless Upright Vacuum

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Clicking noise

Hi there, it's Jack at Dyson.

A clicking noise from the ball suggests the washable HEPA post-filter may be out of place. This is simple to resolve - the video below shows how to remove the ball shell and re-fit the filter. As you push it back into position, you should hear it lock securely with an audible 'click':

I'm confident this will resolve the issue for you. However, if you would like some further advice from our experts, you can reach them by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Jul 13, 2014 | Dyson DC25 All Floors Bagless Upright...

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When I use my DysonDc 39 animal it makes a loud noise

Hi there,

I am sorry to hear you are having difficulty with your DC39 Animal. The problem you are describing is unusual. We would appreciate the opportunity to trouble shoot with you over the phone. This would allow us to hear the noise and better determine next steps. At your earliest convenience, please call us directly at 0800 298 0298 (UK) or 1-866-693-9766 (US). We look forward to speaking with you.

Best wishes,


Dec 13, 2012 | Dyson Dc39 Animal Full Size Ball Cylinder...

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Ball filter is popping up, stopping ball rotating and ball area is getting hot

Hi there,

I'm sorry to hear you're having difficulties with your DC25 Animal. If the filter inside the Ball will not stay in place during use, please make sure that when you refit it, it locks into place with an audible 'click'.

I can confirm it's normal for your Dyson to become warm during use, but if you're concerned that it seems excessively hot, I'd encourage you to get in touch with us directly so we can help. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Dyson Online Customer Support

Mar 16, 2012 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

The filter in the ball keeps popping out

Hi Sheena,

I'm sorry to hear you're having difficulties with your DC25. We'd appreciate the opportunity to help resolve this issue, so please call us free on 0800 298 0298. Our Helpline is available from 7am until 10pm, 7 days a week - we'll look forward to hearing from you.

Best wishes,

Dyson Online Customer Support

Jan 22, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Brand new DC25Animal just received today, squealing noise from ball area,, please make it easy took me 2 years tobe able to buy such an expensive vacuum, I want it to work! thnx jlo

Hi there, I'm sorry to hear you're having difficulties with your DC25. The squealing noise you describe may mean the filter in the Ball is not correctly fitted - please take a look at the video below to see how to remove and replace the filter. Make sure that it's correctly positioned, and push it into place until you hear an audible 'click'. This should resolve your issue, but if you've tried this and are still concerned, I'd encourage you to get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). Kind regards, Jack Dyson Online Customer Support

Sep 10, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

The brush on my dyson ball DC24 will not turn on- it makes a bad noise if I try--

That noise you're hearing is the clutch, which is expensive to replace and difficult to change.

If you want, you can still use the vacuum for bare floors but that noise will always be there. Using it for anything else won't work.

Mar 22, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

I cleaned out my dyson ball as it smelt when i hoovered, cleaned filters, washed out canister and took the screws out of the front bar so i could clean near the brushes.. now its making a high pitched...

Hi its Darran at Dyson.

The screws on the base of the cleaner head should not have to be removed to access the brush bar so it is possible that the brush bar has come out of alignment, hence the noise the machnie is making.

Please ensure that the soleplate has been correctly positioned and that the brush bar is aligned correctly before attempting to use the machine.

If this does not resolve the problem, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Dyson Customer Service

Feb 24, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Dyson Ball makes high pitched noise

Hello, this is Ava with Think Crucial.

To fix any noise issues that your Dyson vacuum gives, a proper maintenance will do the trick. Most of the time , cleaning the filters, checking for blockages and clearing the passageways will eliminate the noise. Please refer to your operational manual how you can do this.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for readers, use code: FIXYA10

I hope this was helpful.

Ava B.
Think Crucial Customer Care

Oct 04, 2009 | Dyson Vacuums

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