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My CDs and DVDs will not play. I hear it trying to load but it won't finish.

I checked the drivers and they are UPD.What shall I do now?

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Maybe dirt on the lens try putting a lens cleaner through it.

Posted on Apr 18, 2015

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If cleaning did not fix it the optical pickup for that unit is damaged in some way---if the set has audio/video INPUT jacks on it just buy a DVD player and hook it to the set.

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Try re-installing your the driver for your dvd rom. Then try to put different dvds and check if it can read from your drive. If problem remains, I suspected it's your dvd rom is faulty

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Loading Problem


No Disk issues on device players like DVDs are caused by the following problems

Dirty Play Heads (Optical lens)
Bad CDs or scratched CDs on the surface
Non Compatible CD formats such as DVDs that are designed for some geographical regions and play formats
Also low electrical current is a major problem too

Your issue could reside amongst any of these problems

Check your DVD compactible play formats if its compactible with the CD you want to play.

If its compactible, then I suggest you get a CD Cleaner to clean to clean to Lens.

Also check your current output and if low, get a voltage stabilizer

Check the surface of the CD if its scratched and get a replacement.

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Philips DVP3020 plays CDs but not DVDs


Try running a good quality dvd cleaner. After the cleaning cycle try a known good dvd & see if it plays. Hope this helps.

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How to or can't boot from a CD or DVD. If the computer is loading to an error message when attempting to boot to ... Not all CDs and DVDs are bootable; in order to boot from a CD .

Read and follow instructions, Good Luck please dont for get to Vote/Thank You.

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Chances are, your DVD player uses one laser to read CDs, and a different laser to read DVDs (since Cds and DVDs are read at different wavelenghts of light). If the DVDs you're trying to watch work properly in other DVD players, it probably means that the DVD laser is dirty, damaged, or burned out. Though you can try cleaning the laser (use Google for suggestions on how to do this, or check the Audiovox website), you will most likely have to get the DVD player repaired, or buy a replacement. Many of the newer CD/DVD players sold today use a single combination laser, which reads both CDs and DVDs, which means that when the laser fails, it will not work at all. Wish I had better news for you, but I guess that the only consolation you have is that your Audivox player still works with CDs...

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upgrade the firmware on the product.

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