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My credit card on file is no longer active. How do I change card on file?

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  • 174 Answers

Go to the Amazon website using your laptop or computer.

Hover pointer over *Your Account*

A drop-down menu will appear. Click on
*Manage your content or device*

Sign in with your User ID and password.

Select the *Settings* tab

Then select *Edit payment method*

Update your card information.

Posted on Apr 18, 2015

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I need to change my details as have a new credit card


we dont have access to your personal or financial accounts you would need to open your account or profile to change your information

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Barbara, this is not a question you should share on any internet Q&A web site. Take it up with your bank please. ^^

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Several weeks ago I entered a new credit card, it has been used in other departments but will not work on kindle purchases. Please FIX it! No other changes needed.


Hi I added another credit card to paypal because the one i'd been using I'd cancelled that bank account. So when I tried to use paypal the next time I found the old credit card was still my primary card which meant paypal automatically tried using my old card. When I added my new card I needed to make that card the primary card and delete the old card and account... I hope this helped....CHEERS..

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I have changed credit cards...the correct one is on file now


contact amazon administrators direct as it has nothing to do with fixya site

Jan 31, 2016 | Amazon Kindle 2

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How do I change my credit card when ordering a book


Here you go

You can change your payment details at kobo.com or during checkout.
Before updating your Kobo account with a new credit card, here are a few things to remember:
  • Enter your billing address and postal code exactly like it appears on your credit card statement.
  • If you have trouble purchasing a book using a new credit card, try entering abbreviated and full versions of the street names. For example 'Street' and 'St.', or 'Drive' and 'Dr'.
  • If you're a U.S. customer, enter the postal code in full. For example, 00000-0000.
  • Ensure that you're entering the address that's associated with your new credit card.
  • Make sure that your new credit card has been activated.
  1. From kobo.com, click Sign in to sign in to your account.
  2. Enter your username and password.
  3. Click Continue.
  4. Open your account details with one of these options, depending on what you see:
    • Click the onestore_profile_icon.svg Profile icon at the top right of the page, then click My Account.
    • Click the epd-menu_auraglo.svg Menu icon at the top left of the page, click the onestore_profile_icon.svg Profile icon, then click My Account.
  5. Click Account Settings.
  6. Click Payment Information.
  7. Click Change preferred payment method.
  8. Enter your credit card information and the billing address associated with that credit card.
  9. Click Save.

    kobo com help Changing your credit card or billing information

Jan 09, 2016 | Kobo Arc

1 Answer

Problem with my credit card


Sign into your Amazon account and go to
Your Account -
Payment Credit Cards & Gift Cards -
Payment Methods and replace the old card with the new one. Easy!

Sep 21, 2015 | Amazon Kindle 1

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I have message "There is a problem with your credit card on file". I can't solve this with the kindle.


I had the same problem when my credit card on file expired and I got a new one in the mail. Though the number was the same, the expiration date had changed so Amazon could not use it.

I had to log onto my account at Amazon dot com and update the credit card expiration date and that little security number on the back and then the problem messages went away.

Mar 24, 2015 | Amazon Kindle

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How do I change my credit card on file


Log into your amazon account. At the top of page open "Your Account" window then click on Account. Look for the manage payment options on the left of page. There you can add or delete or edit any payment options.

Mar 08, 2015 | Amazon Kindle Fire HD

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How do I download an app using an iTunes gift card without a credit card?


Go to iTunes store and click redeem. You'll type in the code and your balance should appear. I think you might still need a credit card on file, though...

Apr 24, 2012 | Tablets & eReaders

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