Question about Nortel 1120E

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"Hook" button does not activate dial tone when the handset is lifted.

The spring clip is attached and the hook button is functioning correct mechanically, but it is not getting a clean connection on the circuit that the button touches. any way to clean/fix/change parts?

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We've had several i2002 sets develop this issue and typically notice it when calls keep disconnecting. If the buttons use contacts similar to the T7316 sets, I suspect the silicon membrane, over time, becomes compressed under the switch hook since it's normally closed, unlike the normally open dial buttons (keep in mind that this switch doesn't cut power to all but the ringer like an that of an old analog set - it's just a sensor to detect the position of the handset). Eventually the membrane no longer flexes very much and the contact doesn't break, or is so close to making contact that it's very touchy.

If we didn't have a maintenance plan with our phone vendor, I'd be all for opening the phone and checking it out myself, except that would void the free replacement portion of our plan. For you, the worst that could happen is having to purchase another set, which is sort of where you're at now. I do not know if parts (the membrane or whatever makes up the switch hook on the 1120e) may be available on-line.

Sorry this was a long way to say that there's really nothing you can do from the outside of the case to fix it. Although, there could be something that broke loose or got inserted through a vent that is affecting the electrical contact of the switch mechanism.

Posted on Apr 29, 2015

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If I understand you correctly, when you leave the handset in the cradle and press a line, you can hear the dial tone. But, if you lift the handset and then select a line you don't hear anything through the headset. If this is correct, I suspect the handset is damaged, the cord is damaged, or if you're lucky, the clips may not be plugged all the way in on both sides. If you have another phone that is the same, you can switch handsets to test this theory.

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A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver isoff the hook(the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
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  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message.
Lets try the following,
Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable.
if issue still exists try the followign
Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system.
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I cannot send fax


Hi there!



For you to send a fax with the Brother Fax you can try these steps:

1. First make sure that you have a dial tone by lifting the handset or just by pressing the hook/speakerphone button. Once you have verified you have a dial tone press the hook button again to return to the main screen or hang up the handset. LCD should display the date & time



If you don't have a dial tone make sure that the telephone line cord is connected on the fax machine's Line jack. If you don't have a dial tone still, connect it to another working outlet. If you don't have a dial tone still, connect a working telephone on the wall jack to see if you'll get a dial tone. If you get a dial tone on the regular phone then problem is either with the line cord or the fax machine.



2. Once you have the date & time on the LCD screen, Load the document that you want to send on the automatic document feeder which is directly above the LCD screen.



3. The LCD screen should change from the date/time to "Enter Fax No. & Press Start" Once you got this screen dial the fax number and then press Start.



Hope this helps. Rate if it works.

Thanks!

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I have a Brother 775 intelli fax machine. I can't send a fax. After loading the document, when I go to push in the fax number, the numbers do not register. I unplugged the machine from the power and the...


Hi there!


For you to send a fax with the Brother Fax 775 you can try these steps:


1. First make sure that you have a dial tone by lifting the handset or just by pressing the hook button. Once you have verified you have a dial tone press the hook button again to return to the main screen or hang up the handset. LCD should display the date & time


If you don't have a dial tone make sure that the telephone line cord is connected on the fax machine's Line jack. If you don't have a dial tone still connect it to another working outlet. If you don't have a dial tone still connect a working telephone on the wall jack to see if you'll get a dial tone. If you get a dial tone on the regular phone then problem is either with the line cord or the fax machine.


2. Once you have the date & time on the LCD screen, Load the document that you want to send on the automatic document feeder which is directly above the LCD screen.


3. The LCD screen should change from the date/time to "Enter Fax No. & Press Start" Once you got this screen dial the fax number and then press Start.


Hope this helps. Rate if it works.


Thanks!

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Here are a few suggestions from Plantronics if you are not getting a dial tone:

Make sure all cable connections are correct and firmly in place.

Pay special attention that handset cord is properly connected.

Ensure AC power adapter is connected and power is on.
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My printer will not receive a fax saying "phone off hook". There is no phone on the HP2410, and the phone is on the hook.


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
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  • A credit card machine is using the phone line.
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