Question about Dyson Vacuums

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Is there a Dyson vacuum that Will work on high pile Mohawk carpet?

After trying several vacuums, including Dyson Animal, none have worked. All have been impossible to push over this high pile.

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Hi Patty, it's Jack at Dyson.

Although we test our vacuums across a very wide range of both hard and carpeted floor surfaces, unfortunately it wouldn't be possible for us to test every available floor type. For this reason we'd recommend contacting the carpeting manufacturer directly, as they'll be best placed to offer advice for caring for this particular flooring. To protect some delicate or longer-pile carpets, they may advise vacuuming with the brush bar turned off.

I hope this information helps, but you're welcome to contact the Dyson Customer Helpline to discuss your cleaning needs in greater detail. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Apr 16, 2015

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Patty,
I am not sure about any of the Dyson vacuums being able to handle that carpet. I work at an Oreck store on the weekends and I know that we have had several customers come in with the same question as yours and we recommend the Oreck Magnesium RS or any of the Miele vacuum cleaners. They have been tried out on Mohawk carpet and have been found to work well. Hope this helps!

Posted on Apr 16, 2015

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Posted on Jan 02, 2017

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I have a huge area rug, I cannot even push the vacuum because it sucks up the rug. what can I do?


This vacuum is not made for the new soft carpets

only special vacuums are recommended by the rug Manf, Emer Vacuums USA

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Jun 28, 2015 | Dyson DC28 Animal Bagless Upright Vacuum

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We love our Dyson DC25 Animal but we just got new carpet and it's like pushing furniture around the room. I know it doesn't have a height adjustment but is there any other option?


Hi there, it's Jack at Dyson.

I'm sorry to hear you're having difficulty using your DC25 Animal on this particular type of carpeting. This sounds unusual especially as it worked effectively on your older carpeting. As DC25 is engineered to adjust automatically to different floor types and pile heights, there is unlikely to be an issue with the vacuum itself.

It may be worth checking directly with the carpet manufacturer for their guidance on caring for this specific type of flooring. Manufacturers will sometimes recommend vacuuming certain types of long-pile or delicate carpeting with the motorised brush bar turned off.

If you'd like any further guidance from our experts, you can reach us by calling the Dyson Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

May 11, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

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Dc41animal leaves obvious tracks on beige carpet


Hi Alan, it's Jack at Dyson.

Like all Dyson upright vacuums, DC41 Animal includes a motor-driven rotating brush bar. This includes stiff nylon bristle tufts which sweep into the carpet pile, agitating out dust, grit and stubborn pet hair. This will also have the effect of raising the carpet pile where it's been trodden down from daily use - this is what causes the tracks you've noticed. You can see how DC41's brush bar and cleaner head are engineered to work in the video I've attached.

It is possible to turn off the brush bar using the silver brush control switch next to the red on/off switch. However, the brush bar is an important factor in effective carpet cleaning and we would always recommend vacuuming carpets with the brush bar turned on - with the exception of delicate carpets or rugs.

It does sound like your machine is working correctly, in the way it was designed. I hope this information is useful to you, but if you would like some further advice, please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

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1 Answer

Bought a brand new dyson animal and it is impossible to push thru our new carpeting. I set to the highest pile but still can't push it. Seems fine on lesser pile carpeting.


Hi there,

I'm sorry to hear you're having difficulties using your DC14 Animal on this particular carpet. It might help to check you have your brush control adjusted to the correct setting - you can find out how to do this in the user guide supplied with your cleaner. In case you don't have this to hand, you can download a copy here:

http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

You may also want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
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Sep 21, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Just purchased a new Dyson animal vacuum and cannot push it thru the carpeting. I have it set to the highest pile carpeting but it is impossible to push. Seems to work fine on less thick carpeting.


Hi there,

I'm sorry to hear you're having difficulties using your Dyson cleaner on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Sep 21, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

When i set it on carpet instead of bare floor it is hard to push when i vacume (when i turn nob it only has two settings floor and carpet no high pile or low pile)


Hi there,

Sorry to hear you're having difficulties using your DC14 on this particular carpet. You may want to contact your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of carpeting using suction only.

If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Aug 12, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson makes a squealing noise periodically while vacuuming low pile carpet


Hello, this is Ava with Think Crucial.

To fix any noise issues that your Dyson vacuum gives, a proper maintenance will do the trick. Most of the time, cleaning the filters, checking for blockages and clearing the passageways will eliminate the noise.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dyson

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

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2 Answers

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1 Answer

Help


dyson vacuums are not self propelled. and if you cannot push it on your carpet then the pile of your carpe is more than what the vacuum can handle.

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