Question about HP PhotoSmart Office Equipment & Supplies

1 Answer

I cleaned costco color print cartridge and printer contacts but still get msg to replace, not intended for use in this printer

Ink cartridge is refilled hp 75 color

Posted by Anonymous on

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  • Master
  • 691 Answers

H/P will give you many error codes before it lets you use a cartridge not made by them. It's very annoying.

Posted on Aug 25, 2015

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Posted on Jan 02, 2017

SOURCE: HP psc 1350 HP 57 print cartridge

Same problem with me.
So:
I openede the whole box ( 4 screws ) in the corners. Then I presed the tiny belt on the left side to its socket, cleaned the contacts of the cartridges (56,57) with water and made them dry.

Then I reched the position of the small door which is ment to be opened once you wnat to replace the cartridge.

After this the printer works again.

Posted on Jun 25, 2008

  • 1 Answer

SOURCE: HP 1610 Won't Recognize the Color Cartridge?? Please Help!

i don't know who checks these messages, but I have the exact same problem, also with my mom's printer. it is no longer under warranty so HP wants to charge me thirty dollars for them to tell me how to fix it over the phone. no thanks.

Posted on Aug 15, 2008

  • 15 Answers

SOURCE: Printer will not recognize refilled black HP cartridge (#74)

Try to get your printer to recognize the new cartridge; go to start - printer and faxes -right click on printer - preferences (printing preferences) -settings -load factory settings. Print test page Ctrl+P

Please post if that worked.

Posted on Jul 13, 2009

  • 20 Answers

SOURCE: "Cartridge Error: Cart. on left is not intended for this printer"

hi,
HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....
237c944.jpg

http://www.hp.com/printer/prob676ijt65/solution

djiu9o15

Posted on Sep 06, 2009

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The light next to the ok button keeep blinking and the photo butten light stay on ..the screen says refer to printer documentntion


Regarding your recent inquiry about the HP Photosmart C5280 printer which uses HP 74 & HP 75 cartridges, and error message ("Refer to Device Documentation") and inability to print, this type of error is normally associated to an electrical connection issue between the printer and the cartridge, or more likely, an internal micro-electronic failure inside one of the cartridges (please note is very rare for both ink cartridges to electrically fail at the same time....activate diagnostics below to confirm which cartridge is causing the error condition)....or refer to the Inkjet411 website and select you printer model (...the Inkjet411 site is primarily a self-service sitelet which provides over 85 technical videos and do-it-yourself printer remedies and corrections): http://inkjet411.com/

An electronic failure of the cartridge would be unrelated to the ink cartridge refill process; these same failures can (and frequently do!) occur with brand new ink cartridges and normally occur over time due to natural degradation of the internal micro-electronics.* To help identify the root cause, and to confirm which of the two ink cartridges is causing the failure condition, please run the 'Tap 41' cartridge's electrical diagnostic test below (refer to PROCEDURE C.)
NOTE 1: Your Photosmart printer model must have two (2) good ink cartridges installed to operate/print (unlike all HP Deskjet printer models which may operate using only one (1) ink cartridge).

IMPORTANT: First verify the age of the ink cartridge(s)....look at imprinted date on front of ink cartridge. If this 'warranty expiration date' has expired, then potential internal electrical cartridge failures can (and frequently do) occur due to prolonged internal corrosion of cartridge micro-circuits, etc.

NOTE 2: Unfortunately, alignment pages and internal self test prints will usually print Ok even if the cartridge is internally electrically damaged. Do not use these test pages as a proxy for determining whether a cartridge is good or bad, only the 'Tap 41/43' diagnostic test report can yield this information.


CONTACT CLEANING / SERVICE TEST DIAGNOSTICS:

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding: http://inkjet411.com/?page_id=1519

B. Print Self Test Page:

1. Press and hold the CANCEL button.
2. Press the COLOR COPY button. Release both buttons.
3. The self test page should print. The printed pattern will verify printer is generally functional

--- The self test page is a 'forced' test print whether the ink cartridges are good or bad. Inspect color bars to verify proper nozzle/jetting health. If normal/regular printing is still not permitted then the problem is with either one, or both, of the ink cartridges. Activate Tap 41 test to confirm which cartridge is causing the issue.

C. Validate the cartridge's electrical health by running the 'Tap 41' diagnostics test. Refer to video procedure or .pdf document at the following links on how to activate and read the service test report: http://inkjet411.com/?page_id=536

1. Load Letter/A4-size paper into paper feed tray.
2. If any lights are blinking, first press Cancel to attempt to clear.
3. Press and HOLD the Cancel button, press Ok button once.
4. At 'Mfg Commands' menu, click Right Arrow once until 'uiaux service' menu is displayed.
5. At 'uiaux service' menu, click the Right Arrow until Special Reports menu is displayed.
6. Select Ok, then click Right Arrow until the 'print-mech button tap' menu is displayed.
7. Select Ok (Code = 0 will be displayed); click and hold Right Arrow until 'code = 41' is displayed. Use the Left Arrow if you need to decrease numerical count.
8. Select Ok. Within one minute the Tap 41 diagnostic test report should be initiated and print (whether ink cartridges are good or not, i.e. this is a forced print test). See following 4 paragraphs (or video) on how to interpret diagnostic report.....

NOTE: You may also refer to this document for specific printer model 'Tap 41' diagnostic & 'Cartridge Error Bypass' step-by-step instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf

--- Providing the color cartridge is partially functioning the Tap 41 diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 75/75XL color cartridge should display 600 good nozzles, while a good HP 74/74XL black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. Refer to video on how to read the printout.

---- If the printer attempts to print the diagnostic test pattern (1 page) then the printer is generally considered operational and functional, if nothing is printed, but the printer attempts to print the pattern, then the tri-color ink cartridge is either empty, clogged or severely electrically damaged (black ink cartridge is not used). You can remove the tri-color cartridge, reactivate the tap 41 test and the printer will print the diagnostic test print in black ink.

You can also test general printer performance by running the 'Tap 10' diagnostic test, use same procedure above and enter "code = 10". Both the 'Tap 41' and 'Tap 10' tests are 'forced print tests' - the printer will make every attempt to print the pattern whether the ink cartridges are good or bad...the patterns should be utilized to diagnose cartridge health. If 'regular' printing is still not possible then one or both of the ink cartridges is damaged.


ERROR BYPASS OPTION (TEMPORARY ONLY):

NOTE: It is possible to 'temporarily' bypass the cartridge error message (for emergency printing purposes only), please refer to link above/below for video/documentation instructions: http://inkjet411.retailinkjet.com/wp-content/uploads/2013/04/HP-74-75-Problem-Resolution_v10.pdf

However, if the cartridge is determined to be electrically damaged, largely dependent on the 'Tap 41' diagnostic test results, the cartridge will eventually need to be replaced with a new one. With a marginally performing ink cartridge, this typically results in allowing 1 entire print job to be printed at a time. If this does not permit any print operations then the cartridge has severe internal electrical damage and will need to be replaced.

------------------------

* The "Incompatible Print Cartridge(s)" / "Print Cartridge(s) Problem" / "Refer to printer documentation" / "Cartridge Error: Cartridge must be replaced" / "Cartridge in left/right slot is not intended for use in this printer" / "Now printing alignment page" error messages are typically indicative of failed micro-electronics internal to the ink cartridge(s). Also note that it is common to have a marginally performing ink cartridge (which was performing ok before) in the adjacent slot (i.e. color), then when a marginally performing cartridge is installed into the other slot (i.e. black), both of the ink cartridge(s) then get flagged with electrical errors. Running the 'Tap 41' cartridge health diagnostics test will confirm the active electrical state of both cartridges.

For additional HP printer diagnostics information please visit: http://inkjet411.com/?page_id=1813

Please let us know if you have any additional questions regarding procedures outlined above and/or questions relating to the provided technical information. If you are interested in the top 'refill friendly inkjet printer models', our suggested list is posted on-line and our Inkjet411 internal labs have verified there are no issues (in ink compatibility or color output) with all of these models: http://inkjet411.com/?page_id=3585

---
INK CARTRIDGE REFILL SERVICES:
Costco USA (464+ stores): http://www.costcoinkjetrefill.com
Costco Canada (62+ stores, more coming soon): http://www.ca.costcoinkjetrefill.com
Costco United Kingdom (7 stores):http://uk.costcoinkjetrefill.com/
Costco Mexico (35+ stores): http://es.costcoinkjetrefill.com/
Fry's Electronics (34 stores): http://www.frys.com/ads/page195
Best Buy Canada (13 stores): www.geeksquad.ca/inkrefill/
10 Major Universities in USA & Canada
Ink Cartridge Refill Store Map Locator: http://www.go2ris.com/

Alternatively, if you need to purchase a new HP 74/75 ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating and provide a 1-year warranty and free shipping over $20 (products available to US residents only).
---

For any additional questions please contact us directly: Inkjet411help@gmail.com

-Thank you
Inkjet411 Team Member

Jan 12, 2015 | HP Photosmart C5280 Printer

Tip

How to solve Print Cartridge Problems ?


One of the following messages may appear on your the control panel display
  • Color or Right Print Cartridge is not compatible
  • Incorrect Print Cartridge(s)
  • Print Cartridge Problem
  • Incorrectly Installed Cartridge(s)
  • Black or Color Cartridge(s) Failed
  • Color or Right Print Cartridge is not intended for use in this printer

Step one: Remove and inspect the cartridge
Step two: Make sure the cartridge is compatible
Step three: Clean the cartridge contacts

1. Open the printer lid and wait until the carriage stops moving, and then unplug the power cord.
2. Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
NOTE: If you are removing a tri-color, photo, or gray photo print cartridge, try to clean the contacts quickly enough that the cartridge is not outside of the printer for more than 30 minutes. The ink can dry and clog the nozzles if the cartridge is outside of the printer for too long.
3. Dip a clean cotton swab in distilled water, and then squeeze it to remove most of the moisture.
4. Clean the print cartridge contacts. Do not touch the nozzles.
5. Clean the contacts inside the carriage, inside the printer.
6. Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
7. Reinstall the cartridge, plug in the power cord, close the printer cover, and then try again to print.
Step four: Reset the printer
Step five: Replace the cartridge
Step six: Print in backup mode
Step seven: Service the product

on Jan 03, 2010 | Office Equipment & Supplies

2 Answers

Print cartridges would not move to center when opening lid so that ink could be replaced


There could be a paper jam in the printer head clearning system. If the head cleaning system is not completing the cleaning motion cycle the carriage will not move the catridge to the centre.

Dec 15, 2014 | HP Photosmart Premium C309A All-In-One...

1 Answer

Hp officejet 4315 is stuck in mfg mode. what can I do to fix this


Regarding your query, it sounds like the HP Officejet 4315 printer is locked into the advanced service test mode (i.e. one of your ink cartridges is causing the issue). Remove both ink cartridges and clean thoroughly before proceeding to next step - our Inkjet411 support links are provided below to help you diagnose the issue.

1) Clean cartridge/printer electrical contacts. Also inspect printer's internal carriage flex cables for surface damage (i.e. burn marks) or an uneven contact surface (by which the cartridge's rear electrical contacts mates with).
http://inkjet411.com/?page_id=1519

2) Perform either of the 'B' procedures below to verify HP Officejet 4315 printer and ink cartridge electrical performance.

B.1. Perform Tap 43 test: [for most older HP Officejet printer models with keypads]

1. Press * and # keys at same time
2. Enter 1234 (or 124). The 'Underware' menu should be displayed.
3. Using left/right arrow keys, navigate to Special Reports/Reports Menu (......or 'System Menu' / 'Information Menu' if Reports Menu is not available). Select Enter.
4. Using left/right arrow keys, navigate to 'Extended Self Test'.
5. Select Enter to print test print - evaluate test print. If excessive nozzles are missing from the stair step pattern, then perform cartridge cleaning to correct.
6. Using left/right arrow keys, navigate to 'print-mech button tap' menu.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. NOTE: enter 'code = 41' if 'code =43' does not activate the diagnostic print report.
8. Select Ok. Within one minute the Tap 43/41 diagnostic test pattern should be initiated and print. The test page prints.

--- Providing the color cartridge is partially functioning, the diagnostic test print will be printed (this is a forced service print test which is mainly used for the evaluation of ink cartridge electrical health). A good HP 21/27/56 black cartridge should display 416 good nozzles (26x16 grid), while a good HP 22/28/57/58 color ink cartridge should show 300 good nozzles (10x10 color grid). For reference, please refer to video at link below to help evaluate test pattern. [NOTE: HP 56/57/58 and HP21/22 cartridges are electrically similar]: http://inkjet411.com/?page_id=2358


B.2. Print Diagnostic Self-Test Page (only available on select HP printer models):

1. Press the Setup Button located on the bottom center of the control panel, beneath the LED readout.
2. Press 2 to select "Print Reports"
3. Press 6 to select "Self-Test Report" on the number keypad
4. Examine the resulting self-test page that prints. There should be lines extending all the way across the page in black, yellow, cyan and magenta. A missing black line indicates a problem with the black or photo cartridge. Faded, streaked or missing lines in the other colors indicates a problem with the color ink cartridge. Refer to video at link below to help evaluate test pattern.

For advanced HP inkjet printer diagnostics specific to your printer model, please refer to 'HP Diagnostics Tests' .pdf file at the following link: http://inkjet411.com/?page_id=1813

---------------------
Please note that all Costco USA (all stores), Costco Canada/Mexico/UK (most stores), Fry's Electronics USA (all stores), Best Buy Canada (13 stores) support the the HP 61 ink cartridge series. Our network of retailers stand behind the product and performance - guaranteed. For store locations and details on ink refill pricing:

Costco USA Ink Refill Service (465+ stores):http://www.costcoinkjetrefill.com
Costco Canada Ink Refill Service (59 stores):http://www.ca.costcoinkjetrefill.com
Costco Mexico Ink Refill Service (35 stores):http://es.costcoinkjetrefill.com/
Costco United Kingdom (7 stores):http://uk.costcoinkjetrefill.com/

Fry's Electronics Ink Refill Service (34 stores):http://www.frys.com/ads/page51

Best Buy Canada (13 stores):www.geeksquad.ca/inkrefill/

We also have ink refilling centers in many University stores across the USA & Canada, including:
Brigham Young University, Brigham Young University - Idaho, Cornell University, New York University, Queen's University, San Diego State University, University of Calgary, University of San Diego, University of Virginia and University of Wisconsin - Madison

Refill Store Map Locator:http://www.go2ris.com/

Just bring your ink cartridges into any of our authorized refill center locations. The in-store representatives (at either Photo/Electronics support center) are trained to refill over 270 different ink cartridge types from all the major manufacturers (i.e. HP, Epson, Canon, Lexmark and Dell) and can answer any additional questions you may have. It typically takes less than an hour to complete the refill from the time you drop the cartridges off. Our network of retailers stand behind the product and performance - guaranteed. All of our inks are Made in America and closely match original manufacturer's ink quality - we are sure you'll be satisfied with both color 'pop' and image longevity performance.

The RIS InkCenter - the power behind retail Inkjet Cartridge Refill Services: http://www.youtube.com/watch?v=e7tlmEexor8

Save Money. Save The Environment.

Customers who have questions regarding the use of refilled ink cartridges can visithttp://www.inkjet411.comor contact us directly atINKJET411HELP@GMAIL.COMAlternatively, if a refill center is not close to you and you need to purchase a new ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge fromhttp://www.inkplicity.com/as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (available for US Residents only).

-Thank you

Oct 14, 2014 | HP Officejet 4315 All-in-One Printer

1 Answer

Print blank


Regarding your recent inquiry about the HP 96 or HP 96 ink cartridge poor print quality problems with your HP printer (i.e. severe print fade, streaking, degraded or missing colors), we suggest you perform the following corrective steps to help resolve the issue:

Cartridge & Printer maintenance should be evaluated - ensure both ink cartridges and flex cable contact surfaces (where the cartridge interfaces to the carriage inside the printer) are thoroughly clean: http://inkjet411.com/?page_id=1519

1) Gently blot the cartridge Nozzle Plate with a damp lint-free towel/wipe - a small amount of ink should be dispensed, and be visible, on the towel (all 3 colors should be present for a Tri-color cartridge).

2) If no ink is dispersed from nozzle plate (i.e. visible on towel) or ink cartridge completely fails to print on paper after installed in printer, then more drastic cartridge and printer cleaning steps will likely need to be performed to recover ink cartridge (NOTE: foam inside cartridge can dry out and become very hard - the foam must be moist with ink to function correctly (i.e. ink flows and wets the nozzle plate). Refer to 'clogged ink cartridge recovery' video here: http://inkjet411.com/?page_id=2818

Providing the ink cartridges are clean, the problem may be caused by a dirty wiper blade or poor seal in the service station (capping station where the ink cartridges park when not in use) and this is causing the poor jetting / print performance issue you are observing. Remove the ink cartridges and thoroughly clean the wipers and seals: http://inkjet411.com/?page_id=1519

If the issue continues then please refer to 'Troubleshooting' section on our website - the printer manufacturer websites are also provided here: http://inkjet411.com/?page_id=106

Run a quick printer 'self test' (see link below for instructions) or print one of the Inkjet411 test prints to evaluate cartridge performance (i.e. 4-color test print): http://inkjet411.com/?page_id=146

Advanced HP Printer Diagnostics (i.e. printer self tests, etc.): http://inkjet411.com/?page_id=1813

You can also check our 'Print Quality' page of the 'General Information' section of the Inkjet 411 website and follow additional suggestions provided, particularly if the cartridge is not causing the poor image quality problem (i.e. printer driver settings issue): http://inkjet411.com/?page_id=1432

If the poor print quality problem persists please return the cartridge to Costco and request the operator to 'stamp test' the ink cartridge.

---------
NOTE: If your printer works routinely after inserting a brand new HP integrated ink cartridge in it, this will confirm that the ink cartridge's internal foam was too dry to recover or the internal micro-electronics were electrically damaged.
----------

Please note that we provide professional ink cartridge refilling services in multiple countries and at multiple retail outlets:

INK REFILL SERVICES:
Costco USA (462 stores): http://www.costcoinkjetrefill.com
Costco Canada (57 stores, more coming soon): http://www.ca.costcoinkjetrefill.com
Costco Mexico (35 stores): http://es.costcoinkjetrefill.com/
Fry's Electronics (34 stores): http://www.frys.com/ads/page51
Best Buy Canada (13 stores): www.geeksquad.ca/inkrefill/
Micro Center (8 stores): http://www.microcenter.com/site/content/refill-service.aspx
9 Major Universities in USA & Canada
Ink Cartridge Refill Store Map Locator: http://www.go2ris.com/

Our network of retailers stand behind the product and performance - guaranteed. Customers who have questions regarding the use of refilled ink cartridges can visit http://www.inkjet411.com or contact us directly at INKJET411HELP@GMAIL.COM

NOTE: If you need to purchase a new ink cartridge(s) in the interest of saving on original manufacturer ink costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, provide a 1-year warranty and free shipping over $20.

For any additional questions please contact us directly: Inkjet411help@gmail.com

-Thank you

Sep 27, 2014 | Office Equipment & Supplies

1 Answer

Unable to print or make copies even after replacing ink


Not enough info. What, when, etc., etc., etc. OEM or refill cartridges? What was error msg before replacement. What is msg now? Did you clean contacts?

Oct 21, 2013 | Lexmark Interpret S405 - multifunction ...

1 Answer

HP Deskjet 5150 poor print quality


For poor printing problems I suggest you run the Tap 10 diagnostic print test (see link to video below).
If the new (or refilled/reman/compatible) HP 56, 57 or 58 ink cartridge refuses to print black/color and/or function at all (i.e. blinking ink light on Deskjet 5000 series printer) or fails to complete the printer alignment following cartridge installation, then the ink cartridge either has a connectivity issue with the flexible printed circuit cable (inside unit where cartridge mates with cable), the rear cartridge contacts or cable contacts are dirty with ink residue, or the cartridge is suffering from marginal internal electrical performance. It is suggested you perform the TAP 43 (and TAP 10) DIAGNOSTIC PRINTER TEST to evaluate the ink cartridges electrical performance. Visit Inkjet411 support site to see instructional video: http://inkjet411.com/?page_id=2358
NOTE: For the HP Deskjet 5000 series printer models, when you get an HP 56, 57 or 58 integrated ink cartridge refilled (i.e. currently offered at Costco or Frys today) or if you buy a remanufactured/compatible HP ink cartridge, the ink levels are not initially reset. However, continuing to use an ink cartridge which displays LOW INK alerts is permitted by the printer, simply select OK, CONTINUE or DISMISS when these alerts are observed. Now, it is possible to reset the ink levels by performing the procedure outlined on Inkjet411's site: http://inkjet411.com/?page_id=1915
To clean the HP 56, 57 or 58 ink cartridges please visit the Inkjet411 site which provides recommendations on how to clean the electrical contacts, flex driver cables and how to perform a hot water flush of the nozzle plate (refer to video): http://inkjet411.com/?page_id=1519

Jan 17, 2013 | HP DeskJet 5150 InkJet Printer

1 Answer

The lt magenta and magenta just quit printing between pages


1. Check if the cartriges are correctly installed:
Installing the Ink Cartridges

2. Print a diagnostic page and clean print heads, using the printer cleaning utility:
Color Mix or Missing Colors on the Diagnostic Page
Repeat if needed.

3. If this still doesn´t solve you problem, try resetting the printer and manually cleaning the cartrigdes as advised in this FAQ:
Ink Cartridge is Missing, Incorrectly Installed, or Not Intended for Your Device' Error Message is Displayed on the Printer

Sep 06, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

I am getting an error msg "U052" and I am using original canon ink cartridges and I cannot pring anything. . .


Print cartridge

When the print cartridge contacts are dirty and the printer cannot detect/communicate with print cartridge.

Clean the contact points on the cartridges with a dry, lint-free cloth.

1. Open the top cover of the printer.

2. Remove the print cartridges.

3. Clean the copper-colored contact points on the cartridges with a damp, lint-free cloth.
Use a dry, lint-free cloth to remove moisture from the contacts.

5. Insert the cartridges back into the printer.

6. Close the top cover.

7. Try printing again.

If you still cant communicate try with new cartridge .


Hope this help. Please Rate My Response! Thanks!

Aug 27, 2009 | Canon PIXMA MP600 all-In-One InkJet...

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