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How do i fix my maytag neptune washing machine?

I had it for 10 years, I had to replace the control panel once. The light is on but, not the door lock light.it doesn't even start . The door is shut.

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Replace inter lock and door strike

Posted on Apr 16, 2015

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Jan 11, 2016 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

My maytag MLE2000AYW will not lock, how hard is it to replace or fix?


I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board.
When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

  • Unplug machine
  • Remove the (2) screws holding center panel and remove panel
  • Remove the (1) center screw holding the top panel located inside compartment above washer
  • Remove the top panel to expose the door latch assembly

    I hope this helps you.

Mar 27, 2011 | Maytag Neptune MLE2000A Front Load Stacked...

1 Answer

My machine is showing the code FL machine has problems locking. How do I resolve this problem


Your Maytag Neptune Washing Machine displays error codes, also called "help codes," to identify specific problems with your washer. Once you close your Maytag Neptune's door, the machine locks the door, goes through the selected wash cycles and unlocks the door when the laundry is finished. Error codes appear when there are problems with the door, the inflow and drainage of water and the motor.
The "FL" code indicates that the washing machine was unable to lock the door after you closed it. Open and close the door tightly, then restart the washing cycle.
Door lock monitor switch in door lock mechanism unable to communicate to control board the door is locked.
1.Check wire connections in harness leading from machine control board to door lock mechanism.2.Check solenoid and door lock enable switch in door lock mechanism.
3.Replace responsible component.

Dec 07, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

I have a maytag front load neptune. The door is locked but does not show that it is lock on the panel, it will not wash but will not open either, how can I get the door open?


they seem to have a issue with the doors on theses machines whirlpool owns maytag now
they were sued very bad for theses issue
The older Neptunes, such as the 2000 Stackers, MAH3000, MAH4000 and the MAH5500A series had some issues which I am sure Maytag has corrected these issues in the newer machines...

There are thousands who have been burnt by the door latch wax motor failure. What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by burning a resistor (R11) and a triac (Q6).

However, if Neptune owners know to replace the door latch wax motor they can prevent the control board failure from happening. Please tell everyone you know about this important fact.

The older Neptune's also have a couple additional issues such as the moldy door boot and the reliability of the motor / motor control board. All three of these issues were involved in the class action lawsuit a couple of years ago. See http://www.neptunewaxmotor.com for more Neptune information.

In addition, I just now started offering a bearing and seal kit for the Neptunes because when the bearings fail Maytag wants you to replace the whole outer tub for a service quote of around $900 or so. Why replace the whole outer tub? Just replace the worn bearings and 12002022 seal... See http://www.neptunebearing.com for the Neptune bearing kit information.

The older Neptunes run great once you take care of some small details...

Dec 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

My Neptune front-load washer goes through every cycle on time and with the proper water-in and water-out but refuses to spin-dry at any point. I noticed the original problem when it was spin-drying a...


if the washe model number does not start with MAH5500B: Check if the "locked"or "door locked" light comes on. If it does not, you need to replace the wax motor in the door lock assembly and the machine control board, which is inside the control panel. The control board is expensive, so instead of buying the whole control board, if you're good in electronic repair and soldering, try checking ebay for the control board repair kit. Search for "MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT". It has all instructions how to do the repair. Good luck!

Aug 20, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

My maytag neptune MAH3000aww washing won't go into


most common issue with these is the door lock assy. You need to remove the control panel and check the R11 resistor on the board most likely it will be burnt. This was a common issue a few years back. If the R11 resistor is burnt you need to replace the door lock AND control board or your problem will occur again.

Hope this helps _MJ_

Jan 31, 2010 | Maytag Washing Machines

2 Answers

Maytag neptune MAH3000aww washer, will not work on spin cycle. Over 10 years old, is it worth fixing? What will this cost to fix?


NEPTUNES HAD A ISSUE WITH THE DOOR WAX MOTOR SHORTING OUT BUT IT BURNS OUT THE MAIN BOARD.IF THE DOOR LOCK LIGHT DOES NOT COME ON REMOVE POWER THEN REMOVE SCREWS OFF THE TOP OF THE TIMER COVER AND TIP IT FOWARD. LOOK ON THE MAIN BOARD AND SEE IF YOU NOTICE A BURNT RESISTOR P-11 POSITION I BELIVE

Jan 12, 2010 | Maytag Washing Machines

1 Answer

MY MAYTAG NEPTUNE MAH4000 WILL NOT DRAIN OUT OR SPIN


Check if the "locked"or "door locked" light comes on. If it does not, you need to replace the wax motor in the door lock assembly and the machine control board, which is inside the control panel. The control board is expensive, so instead of buying the whole control board, if you're good in electronic repair and soldering, try checking ebay for the control board repair kit. Search for "MAYTAG NEPTUNE WASHER R11 Q6 REPAIR KIT". It has all instructions how to do the repair. Good luck!

Dec 10, 2009 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Neptune washing machine will not lock


Dear raghar73,
ngfam at you service!

The Neptune is discontinued due to to many defects in design!
You can not fix this problem your self!!!

This sounds like it will only fixed by service then you will be happy again!!

Yes sounds like you need service!
Call A&E Factory Service /They service nation wide
And are available 24/7 for making appointments!

If the appliance is 10 years old or more,it may make sense not to invest any money to fix it!
Happy to assist you,
Neil

Aug 09, 2008 | Maytag Neptune MAH5500B Front Load Washer

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