Lexmerk Z600 Series Printer won't delete document after printing
When I print documents, it will print up to 99%, but will stop there. I check the job status window and it says it is deleting the job. The document prints out fine, but doesn't leave the "que". If I restart the computer after printing , it goes away, but I cannot get past that point. Please Help!
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Runaway print jobs are always a pain! First, power off your printer to stop it from wasting paper. If the power button doesn't work, pull its plug. That will stop the printing for now but your print job will probably restart when the power is resumed.
Whether you are using a PC or Mac, documents that you send to the printer are managed by a printer management service which is responsible for printing documents in the correct order and handling any printer problems that occur. When the printer is turned off, any documents you print will be saved (queued) for printing when the printer starts again. To fix your runaway printing problem you simply need to delete the copy of your large document that is still queued for printing.
On Windows you will see a small icon on the toolbar at the bottom right of your screen that looks like a printer. When you click on the icon you should see a window appear which has the name of your printer in the title bar (e.g. HP Deskjet) and a list of any documents waiting to be printed. To delete a print job, simply right-click on the document name in the list and select "Cancel". When asked "are you sure you want to cancel the document" click on YES and the document will be deleted from your printer queue. Repeat this for all documents in the list until it is empty, then you can restart your printer.
The process on a Mac is similar and even easier since you will see a bouncing printer icon with an exclamation point on it on your toolbar. Click on that icon to see the print queue, click on the document you want to delete and press the DELETE key to remove it.
clean the print cartridge nozzles. On your computer, go to Start menu >
All Programs / Programs > Lexmark Z600 Series > select Lexmark Solution
Center. From the Maintenance tab, select Clean to fix horizontal streaks.
Your printer will then print a clean test page forcing ink through the
cartridge nozzles and clean them. Try to print your document again and to
check if print quality is achieved.
Have you tried to stop the spooler service in services?
Option 1) Click on start orb Type in search window: services.msc click ok Scroll down to Print spooler service and click on it in the right side window. On the left side click stop the service and wait forthe process to stop .Do not close the window yet. You will have to restart it here later. next delete the print job in the printer queue then restart the spooler service Resubmit your new print job.
Option 2) If that doesn't clear it, the next step would be to stop the spooler service as stated above Go into windows explorer (Print job data is collected and stored in a spool file in the spooler folder.)
It is located in: C:\WINDOWS\system32\spool\PRINTERS
Your print job will show 2 files there Example below: 00002.SHD 00002.SPL
Delete the files located in there. There may be several of them depending apon how many print jobs you submitted. You will have to resubmit your print jobs all over again. Next go back to services window and restart the spooler service
If u donot find the option 'cacell printing' while printing.
Go to printers and faxes in the control panel window if u have XP or trype 'printers' in 'run' if u have Vista.
look for Z600 printer icon which has a small green check mark next to it.
Right click on it and select the option 'cancell all documents'
If u still see one document left, unplug the USB cable from ur computer and restart it.
It will surely help u solve the problem.
I have a lexmark 640 and experienced the same problem today and read similar problems but noone provided a solution. Fortunately I managed to solve the problem by cancelling the job then while it was still in print queue, shut down and restarted the computer.
I've also had this problem with an HP LaserJet 4650dtn printer. I've solved this by:
- Stop the "Print Spooler" service.
- Delete all the existing print spool files. (Stored in "C:\WINDOWS\system32\spool\PRINTERS" by default).
- Start the "Print Spooler" service.
- Right-click the printer's icon in the Printers and Faxes folder and choose Properties.
- Click the Advanced tab.
- Click the Print Processor... button.
- Make a note of the existing "Print processor" selection on the left (in case you need to revert it.). Then change it to "WinPrint". Click OK.
- Click OK on the printer's properties window.
- Try sending a print job to see whether it persists in the print queue.