Question about Dyson DC35 Handheld Vacuum
I replaced the vacuum head with a different one and it's still doing the same thing. So it's clearly not that, What's wrong with my machine?
This just happened to me, too. The brush stopped working after about 3 seconds when turning the vacuum on. I checked everything as suggested. Wand obstructions, battery contacts and washed the filter. No changes.
I finally realized that there were quite some dog hair at the little plastic wheel that drives the brush. This make me believe that dog hair increases the friction and stops the brush. Besides, when I took the brush out and run the vacuum without it ran without issues. So I started taking the brush apart (my warranty was already expired). I removed the plastic at the bottom, took the motor assembly out and then removed the little screw in the plastic piece driving the brush. With a pair if needle nose pliers I pulled the plastic wheel off (insert on part of the pliers into the screw hole and the other one on the outside shaft - pull carefully but with some force). Voila, there were quite a lot of hair burned up underneath increasing the friction. I removed the "hair o-ring" and after reassembling the motorized brush it works like a charm.
Posted on Aug 09, 2015
Hi Aaron, it's Jack at Dyson.
I'm sorry to hear you're having difficulties with your DC35. If the replacement motorised cleaner head hasn't resolved the issue, there could be an issue with the wand, main body or battery. We're happy to help you check for this, which should avoid you having to order further parts until we've determined which part is actually at fault. We can also confirm whether or not your machine is still covered under the Dyson warranty.
When you have your DC35 fully charged and easily to hand, please contact our experts so we can talk you through some simple diagnostic checks. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).
We'll look forward to speaking with you.
Posted on Apr 15, 2015
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Posted on Jan 02, 2017
If this model has a brush control - i.e a roller at the side of the model which controls brush to spin or not, then its a protected brush model - therefore even if the drive belt is intact the Dyson would have to be repaired by a service personnel or professional. The brush protection isn't able to be taken apart and sounds like it may well have slipped off due to tension.
Posted on Apr 02, 2009
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