Question about Samsung HW-C500

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No sound from speakers, but yes from sub. Grounding issue?

HW-C500 set / AH64-04721A receiver The sub works when it should. All of the other speakers randomly cut out (all together), leaving just the sub playing. Sometimes it works perfectly, other times I only get bass. The problem lasts for a while whenever it cuts out. I read elsewhere that this unit has grounding issues. It's all in a power strip with the tv, apple tv, record player, receiver, sub, etc... Everything is hooked up correctly. What inside the receiver could be failing?

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  • Samsung Master
  • 5,056 Answers

Grounding issues are just simply earth connections that are either loose or are badly soldered. Sometimes with bad soldering a knock on the unit can make it play. It's just a question of going inside and looking - with a lens sometimes - at soldering joints - wire connections and screws fixing. Random cut outs certainly sound like bad soldering problems etc. The only other cause is heat sensitive devices, which shut down when too hot. But I wouldn't jump to that conclusion just yet.

Posted on Apr 28, 2015

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Posted on Jan 02, 2017

hfmiles
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SOURCE: Hi there, I bought this

I think you would have to use the tv remote control to change the input signal from the dvd receiver to the digital tv receiver. If that doesn't change anything, see if there is a setting for external speakers when not using the dvd receiver.

Posted on Feb 13, 2011

bshldn
  • 736 Answers

SOURCE: my dvd player is hooked up to the samsung

What you have to do is select the proper item on the receiver since that is what you have the dvd player connected to. Pressing bd/dvd on the receiver is not necessarily the right thing to do. All receivers have an input or source or function button that will enable you to choose the correct area where your device is connected. The way you have this hooked up may not be right but first things first. You will need to have a movie playing in the DVD player so that you see the numbers advancing. Go to each input/source/function on the receiver until you hear the DVD. Ok great! Now getting the picture is a little more tricky so please follow along carefully.

The cables going from the DVD player to the receiver: The cables should be connected to where it says OUT on the DVD player or hdmi out from the DVD player to one of the receivers INputs. Once that proper connection has been confirmed make sure the receiver is connected to the television for both video and audio. You must have a video cable as well as audio cables between the television and the receiver or an hdmi cable. If it is not connected to the television in this way that is the problem right there. In fact you probably have a cable going from the television's audio OUT going INto the receiver. In order to see your DVD player you will also need to connect the receiver's video OUT to the television's video IN.

You will need the television's remote to be able to change the source/input/video/aux on the television. You might be able to change it with the cable box remote by pressing tv and then input/source/video.


ALTERNATELY: You can connect the DVD player's Video OUT directly into the television's INput. The DVD player's Audio OUT cables would be connected directly to the receiver's IN.

Either way you will have to choose the correct input on the receiver as well as on the television itself.
Good luck!

Posted on May 16, 2011

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