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Error message 077-900 help there is no paper visibly that I can see

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  • Robert A. Watson
    Robert A. Watson Apr 14, 2015

    The plastic cover should come off. Make sure the plug is unplugged from the outlet and with just your fingers try to spin the rubberized rollers that you see. Stop and use a flashlight often and look for paper pieces. If you are convinced there is no paper inside. Put it back together and download drivers for your printer from the mfr's web site and install any updated software that is available, follow the on-line instructions exactly. When you finish the install, turn your PC off and reboot it and see if your PC recognizes the printer as before. Try a test page. If you need help just ask me.


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There is probably a small bit torn off somewhere. Unplug the machine, take the screws off and open up the lower portion from underneath to check. Use a flashlight. Always "fan" a paper ream before placing a pad of paper into the hopper drawer. Using thicker paper helps prevent jambs. Recycled paper, although good for the environment, is not good for printers or copy machines, it contains 20% virgin wood fibre and 80% paper mache'. Recycled paper tears easy as it doesn't have enough fibre to handle the forces of the rubberized spindles along the paper path. Machines that bend the paper twice in the paper path such as HP's are worse at jamming than are Epsons, for example.

Posted on Apr 14, 2015

Testimonial: "Thank you so much for responding. I have unscrewed the 6 screws,but the lower will not open up; can you be more specific as to what to pull on to look for small piece of paper; trying not to damage anything.' Thanks Queen"

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