Question about Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

The red part of the wand will only pull out about 1 inches the red part will move up and down but jams before any of wand lifts out the top of red bit is level with the closure cap

Posted by on


1 Answer

  • Official Brand Answer
  • 2,572 Answers

Hi Nadine, it's Jack at Dyson.

This can occur if the hose is twisted when you replace the wand on your DC25 after use. It's easy to resolve - just follow each of the steps shown in our video guide:

Hope this helps, but if you'd like further guidance after giving this a try, you're welcome to get in touch with our experts directly. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Apr 15, 2015


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

How do you get the extension off then its raised all the way to the top?

Hi there, it's Jack at Dyson.

DC25's instant-release hose and wand are designed to detach quickly and easily when you need them. There are no fiddly clips or buttons to press - when you extend the wand upwards to it's fullest extend and pull it firmly, it should separate from the main body of the vacuum:

If the wand seems jammed, or you continue to have difficulty removing it, our experts are on hand to take some further details and provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Mar 16, 2015 | Dyson Dc 25 Animal

1 Answer

Wand will not release from vacum

Hi there, it's Jack at Dyson.

As long as your DC40's wand was replaced correctly on the vacuum the last time it was used, it should lift easily away from the main body, as shown in our video guide below. There are no buttons or catches to undo:

If the wand appears to be jammed in place, we'd need to take some further details to help you resolve this issue. When you have your DC40 easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you, and helping you release the wand.

Feb 21, 2015 | Dyson DC40 Multi-floor Vacuum DC40

1 Answer

Wand pulls out but sticks when there is still about 2 inches to go before able to close cap on wand

You might have an obstruction somewhere or something is keeping a valve that directs the airflow from the floor to the wand from moving properly. You will need to investigate all these areas to determine what is nor operating properly.

Feb 23, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Dyson dc25 handle stuck at top of wand wont relaese

Hi there, it's Jack at Dyson.

A jammed DC25 wand may mean that the hose was twisted when the wand was last replaced on the machine. This can prevent the wand from extending or retracting fully. The video I've attached shows you the simplest way to resolve this.

If you would like any further advice from our experts, you can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

Jan 22, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Dyson dc27 (not ball version) extension wand will not release from the body. Have had the the vacuum cleaner for a year and it has been fine until now. Have tried disconnecting aluminium tube from the hose...

Hi there,

Sorry to hear you're having difficulties with your DC27. If the wand is jammed, it's likely that the hose was twisted when you replaced the wand on the cleaner the last time you used it. It's easy to rectify:

  • Pull the wand up as far as it will go
  • With the rear of the cleaner facing you, follow the hose down to where it attaches at the base of the machine
  • Grip the section of loose hose and pull it away from the cleaner
  • Holding the loose section of hose out of the way, pull the hose release tab
  • With the base of the hose detached from the cleaner, allow the hose to straighten itself out
  • Reattach hose to cleaner
You should find following these steps untwists the hose, allowing the wand to move up and down without restriction. However, if you need further assistance, please get in touch with us free so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Dyson Customer Service

Aug 01, 2011 | Dyson DC27 Bagless Upright Vacuum

1 Answer

How to open up the wand

Lift up the red circular slotted tab and pull up on the large red knob-looking hose end. when you pull it up it will extend and then you can pull the whole arm off to use it.

Mar 01, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

2 Answers

I believe I have a short in the wand of my sebo. How can I fix it or how much is a new wand ?

The short could be in the wand, the hose handle or the power head neck, sometimes it's tricky to distinguish and sometimes you will replace two mating electrical components. You should take all to a SEBO dealer for diagnoses unless you are certain it's isolated as a wand issue.
Either way, take your wand to a Dealer and ask if the internal cord is replaceable.
Sebo parts will normally be found only at a SEBO warranty or sales center . Its a great product

Oct 10, 2009 | Sebo Air Belt C3.1 Bagged Canister Vacuum

3 Answers


I just took my DC17 apart to determine the problem (noted above). Basically it seems like there is a 'nub' on the lower part of the extension wand. Actually, there are two on either side, one higher (white, facing the back) than the other (black, facing the front). The lower one (black) acts as a brake for when you yank the wand out - it stops the wand from coming out all the way. The little black nub is hitting the inside ribs of the hose and stopping, impeding the wand from pulling out. What seems to have happened is that the hose has constricted a little too much and the diameter is 'smaller' by just a little and therefore the nub catches. Use the trick I mentioned above to work the hose off, a little at a time. Once you get enough hose, you can stretch the hose and it will then pull out without catching. To keep it from doing it again? I am not sure, but if you were to turn the wand/hose counter-clockwise to loosen the coil inside the hose, this may just open up the inside a little bit. I have done this and it is seeming to work. So every time I use the wand, I will unwind the hose counter-clockwise a little bit and see if this helps....

Jul 18, 2008 | Dyson DC17 Animal Bagless Upright Cyclonic...

Not finding what you are looking for?
Dyson DC25 Animal Bagless Upright Vacuum Logo

Related Topics:

91 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dyson Vacuums Experts


Level 3 Expert

2572 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18424 Answers


Level 3 Expert

379 Answers

Are you a Dyson Vacuum Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides