Question about Dyson DC25 Animal Bagless Upright Vacuum

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The red part of the wand will only pull out about 1 inches the red part will move up and down but jams before any of wand lifts out the top of red bit is level with the closure cap

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Hi Nadine, it's Jack at Dyson.

This can occur if the hose is twisted when you replace the wand on your DC25 after use. It's easy to resolve - just follow each of the steps shown in our video guide:


Hope this helps, but if you'd like further guidance after giving this a try, you're welcome to get in touch with our experts directly. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Apr 15, 2015

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How do you get the extension off then its raised all the way to the top?


Hi there, it's Jack at Dyson.

DC25's instant-release hose and wand are designed to detach quickly and easily when you need them. There are no fiddly clips or buttons to press - when you extend the wand upwards to it's fullest extend and pull it firmly, it should separate from the main body of the vacuum:


If the wand seems jammed, or you continue to have difficulty removing it, our experts are on hand to take some further details and provide assistance. You can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Wand will not release from vacum


Hi there, it's Jack at Dyson.

As long as your DC40's wand was replaced correctly on the vacuum the last time it was used, it should lift easily away from the main body, as shown in our video guide below. There are no buttons or catches to undo:


If the wand appears to be jammed in place, we'd need to take some further details to help you resolve this issue. When you have your DC40 easily to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you, and helping you release the wand.

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Wand pulls out but sticks when there is still about 2 inches to go before able to close cap on wand


You might have an obstruction somewhere or something is keeping a valve that directs the airflow from the floor to the wand from moving properly. You will need to investigate all these areas to determine what is nor operating properly.

Feb 23, 2014 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Dyson dc25 handle stuck at top of wand wont relaese


Hi there, it's Jack at Dyson.

A jammed DC25 wand may mean that the hose was twisted when the wand was last replaced on the machine. This can prevent the wand from extending or retracting fully. The video I've attached shows you the simplest way to resolve this.

If you would like any further advice from our experts, you can reach the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

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Dyson dc27 (not ball version) extension wand will not release from the body. Have had the the vacuum cleaner for a year and it has been fine until now. Have tried disconnecting aluminium tube from the hose...


Hi there,

Sorry to hear you're having difficulties with your DC27. If the wand is jammed, it's likely that the hose was twisted when you replaced the wand on the cleaner the last time you used it. It's easy to rectify:

  • Pull the wand up as far as it will go
  • With the rear of the cleaner facing you, follow the hose down to where it attaches at the base of the machine
  • Grip the section of loose hose and pull it away from the cleaner
  • Holding the loose section of hose out of the way, pull the hose release tab
  • With the base of the hose detached from the cleaner, allow the hose to straighten itself out
  • Reattach hose to cleaner
You should find following these steps untwists the hose, allowing the wand to move up and down without restriction. However, if you need further assistance, please get in touch with us free so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

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How to open up the wand


Lift up the red circular slotted tab and pull up on the large red knob-looking hose end. when you pull it up it will extend and then you can pull the whole arm off to use it.

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The short could be in the wand, the hose handle or the power head neck, sometimes it's tricky to distinguish and sometimes you will replace two mating electrical components. You should take all to a SEBO dealer for diagnoses unless you are certain it's isolated as a wand issue.
Either way, take your wand to a Dealer and ask if the internal cord is replaceable.
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Wand


I just took my DC17 apart to determine the problem (noted above). Basically it seems like there is a 'nub' on the lower part of the extension wand. Actually, there are two on either side, one higher (white, facing the back) than the other (black, facing the front). The lower one (black) acts as a brake for when you yank the wand out - it stops the wand from coming out all the way. The little black nub is hitting the inside ribs of the hose and stopping, impeding the wand from pulling out. What seems to have happened is that the hose has constricted a little too much and the diameter is 'smaller' by just a little and therefore the nub catches. Use the trick I mentioned above to work the hose off, a little at a time. Once you get enough hose, you can stretch the hose and it will then pull out without catching. To keep it from doing it again? I am not sure, but if you were to turn the wand/hose counter-clockwise to loosen the coil inside the hose, this may just open up the inside a little bit. I have done this and it is seeming to work. So every time I use the wand, I will unwind the hose counter-clockwise a little bit and see if this helps....

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