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Why won't my tablet connect to the internet?

The signal strength indicator says AUTHENTICATION ERROR.

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Authentication errors happen when the tablet does not have the correct credentials to log onto the network. Be sure you have the correct SSID and password to join your local network. You can check this in Settings.

Posted on Apr 14, 2015

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1) Check if the network cables attached to your wireless routers are connected properly.
2) Check if the internet connectivity LED flashes, if not then there is an issue with your internet and you need to call your Internet service provider.

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How many 'bars' are showing on wi-fi signal strength indicator (presuming you are using wi-fi for internet access)? If the signal strength is low, you could be losing connections that way, or there might be interference on the wi-fi channel that the tablet is using. Try changing channels in your wi-fi setup and see if there is an improvement in the behavior.

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I have a Dragon Touch tablet. won't connect to wifi after WEP is entered and accepted/saved.


Are you still using WEP security? Most devices today no longer use WEP as it is inadequate for serious security. Most devices today are using WPA2 security. If you are no using the proper security you will get an authentication error even if the password is correct.

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On my Iconia when I see this show up it will be from a low power or a poor wii connection. Basically the signal strength is too low which means the speed drops to the point where everything is timing out before it gets loaded.

There are a couple o causes to check . One is too far from the wifi router.the farther away the lower the signal the slower it goes. You have objects blocking the signal such as steel reinforced safety windows or steel mesh in walls. These can block the signal. I have one are where I'm all of 10 feet away and it will barely connect. I have to move about three feet to the side and get ull strength and speed. The orientation of your tablet can effect i you can use a marginal signal or not. Try aiming the edge with the volume buttons towards the wifi. The antenna is oriented in a way that this will slightly improve the signal. The other thing is that your tablet can be fine but your wii router is having problems with its wifi sections. Certain brands will show more errors and then difficulties in connections in as little as a year old (on some about half that). The Iconia has a rather good wifi ability so I wouldn't blame its hardware but would look at the location orientation etc as I have mentioned.

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I have no connection on my android tablet and when I try to connect it keep say authentication problem

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