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My laptop keyboard(the first row of the (q-p except t,y) does not work sometimes.... what can I do to remove this problem?

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Get the keyboard replaced. They are a little fiddly but underneath there are usually screws with images of a keyboard at the side which have to be removed and sometimes there are clips at the top.

Posted on Apr 14, 2015

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Posted on Jan 02, 2017

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keyboard problem, just change the keyboard or try to work with external keyboard.

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Try removing Keyboard connector an reseating it. (4420s - Some scews under battery and possibly 1 near rear of each hinge - remove. Flip unit over and slide Speaker grill panel toward front of unit. There should then be a few screws that hold the keyboard at the top edge 2 or 3. Remove and you should see the connector. )
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sounds like a connection socket or cable problem. you will have to replace the keyboard if it's the cable damaged

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If newer BIOS doesn't help, - new keyboard.

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Generally when a row goes out the keyboard is shot and needs replaced. How did you rule out hardware issue?

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