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When I select Netflix it goes to a lt. blue screen with a box stating there has been an internal error, and try again later.

This is the 5th time I've put this message in. When I select Netflix it goes to a lt. blue screen with a box stating there has been an internal error, and try again later.

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  • Terry Hair Apr 14, 2015

    Experts on Fixya are here to answer your questions in a concise, exacting way. We have many questions posed to us and have only seconds to decide if a question is "worthy" of our time. To get our attention, the question must be specific. For example, in your question, you do not say what device(s) you are using at the time you are trying to access Netflix. The answers will be very different if you are asking about a PC computer, or perhaps a smartphone, or maybe a smart TV. When we cannot make determinations based upon the questions level of detail, we skip over them and go on to other questions, You, as a questioner, have the duty to ask the question such that we can answer it. For example, if your car has a bad muffler and you Google the word "muffler", you are going to get a ton of **** that won't help you to determine replacement cost or availability. You then will have to keep refining your search criteria until you get the answer you want. The same holds true here. IF you are not getting a response to your question, try looking at the question from the our point of view and see if you can ask it better.

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1) NetFlix requires Microsoft Silverlight plug in.
Do you have it?
Check this Microsoft site to check if you have the updated version and how to install if you do not.
2) Have you tried to get onto NetFlix with a different browser?
Internet Explorer, Firefox ect

Get Silverlight Microsoft Silverlight

Posted on Apr 15, 2015

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