Question about Maytag Neptune MAH5500B Front Load Washer

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My washer doesn't start eventhough the lights is on and the door lock doesn't go on. i unplug and wait for 15-20 minutes and do the same thing. and nothing happens?

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  • Expert
  • 101 Answers

First thing to check after you turn the washer on, wait a few minutes & see if door locks, if it does not lock then it is the door lock solenoid (Sometimes called the wax motor). I have found if the door lock solenoid has burnt out it has damaged the control board. (usually burt a track off the board which can be repaired) I always fit a 5 amp fuse inline with the solenoid when fitting new part. That way when the solenoid burns out again it only blows the fuse. Also check t5he micro switch on the door lock mechanism.

Posted on Apr 19, 2015

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  • Maytag Master
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WASHER WILL NOT START:

Power If your washing machine won't start, begin by looking at the power source. First of all, is the washing machine plugged in? If it is, has it tripped a circuit breaker or blown a fuse? Check and reset the breaker (or replace the fuse) if necessary.

Lid Switch The main control for the washing machine is the switch inside the lid. If this has stopped working for some reason, your washing machine won't start. It's not especially difficult to troubleshoot this on a washing machine. You might have to open the top to access the switch. With the power on, depress the switch and listen for a click. If you don't hear one, the switch MAY BE BAD and will need to be replaced. Confirm defectiveness with a multi meter checking for continuity OHMS. An open circuit reflects a bad switch..
If the switch works but the washing machine still won't start, check to see if your washing machine has a special fuse for the lid switch. It will usually be inside the control panel. If it's blown, you'll need to replace it before the washing machine will start.

Door Interlock The problem could be with the door interlock. If the lights come on but the machine won't start, this might well be the cause. This could either be down to the wiring that runs to the door interlock, or the door catch not activating the interlock itself.

Timer Knob Some models of washing machine use a mechanical timer knob and won't run until the water in the machine has filled to the selected level. If the knob doesn't line up properly with the graphics on the control panel, you can try to troubleshoot the washing machine problem by advancing the timer a little. When you've done this, pull it out a little way and see if the washing machine will start properly.

Overheating If you've run several loads, one after another, without any problem but suddenly find your washing machine refuses to start, overheating could be the cause. The simple way to discover whether this is the problem is to give the machine ample time to cool down, say for a couple of hours, and then try it again. If it works fine, overheating has been the problem and you may have a motor with bad windings.

Posted on Apr 16, 2015

6 Suggested Answers

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Posted on Jan 02, 2017

SolutionGuy
  • 331 Answers

SOURCE: Door lock

Run a diagnostic on the door lock system; To place the unit in "service mode", close the door completely then press and hold both the "Delicates" and "Heavy Soils" keys for three seconds. Motor speed will be displayed. Press "rinse" to access the main board output function. Then press "max extract"... this is the test for the door lock. Did it lock? To exit, press "max extract" again and then both "Delicates" and "Heavy Soils" for three seconds. VOLTAGE TESTS AHEAD!!! IF YOU AREN'T SURE YOU CAN DO IT, THEN DON'T! CALL A PROFESSIONAL! If the door did not lock, you'll need a voltmeter and an hour or so. Open the door, remove the screws holding the door hinges, then remove the 2 screws (and shims) opposite the door hinges and close the door (do not take it off). Then grasp the front panel at the top near where it meets the top panel and pull toward you quickly. Lean it forward and remove it from the 2 clips at the bottom. Just below the top panel, now exposed, are the top panel retainers... use a 5/16" to remove the one screw on both sides and remove the retainer clips. Now lift the top panel up just like the hood of a car. You can now see the door latch assy. Remove the 2 wires on the solenoid and insert your meter probes into each one of them (color doesn't matter). Set your meter to read AC Voltage, then re-enter "Service Mode" and follow the steps to door lock test. When you hit the "Max Extract" key, 120 volts should be sent to the meter. If you get 120 volts, your latch assy. has failed and should be replaced. If you don't get 120 volts, your control board output has failed and needs to be replaced. Hope this helps.

Posted on Jul 29, 2007

  • 30 Answers

SOURCE: maytag neptune front loader

I would say that you have damaged your door lock. Most appliances have a door lock or a mico switch. this is the first port of call for the power to supply the w/machine.Safety measures??? go back to basics,is the door locking, any power to the going to the electronics. a door. Change faulty components???

Posted on Aug 15, 2007

  • 3 Answers

SOURCE: Maytag Neptune MAH5500BWW Dont Wont Open

There is a cord you can pull under the soap tray.

Read here:
http://www.applianceaid.com/neptune3.html#lock

Posted on Jun 08, 2008

SOURCE: Maytag Neptune door lock

you need a new door lock switch

Posted on Aug 07, 2008

aborcass
  • 2651 Answers

SOURCE: Maytag neptune MLG2000AWW does not turn off at end of spin cycle

d sounds as if your having a timer issue here. not recognizing the end of cycle and entering a new one ( bad timer).. as far as time of unlocking this is normal, theres a wax motor holding the door shut for i believe 3 min's.. and the water sloshing sounds is also normal they use a "water filled" balance ring around the perimeter of tub to help with the overall balance of machine

Posted on Mar 20, 2009

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1 Answer

How to reset


Thank you for your post, Friend. I am happy to assist you!

I interpret from what you have described that your washer is either experiencing a communication problem with the control board or you possibly have a faulty door lock assembly. Let's attempt resetting your washer by either unplugging it or flipping the household circuit breaker off. It is best to wait roughly ten minutes and then turn on your washer. Select a normal cycle and verify if your washer will start. If your washer will not operate then at this point I recommend reaching out to a professional to proceed further. Best - Z

Aug 28, 2014 | Frigidaire Washing Machines

1 Answer

FRIGIDAIRE FRONT LOAD WASHER WON'T START. DOOR LOCK WILL NOT LOCK. DOOR LOCK LIGHT IS OFF. PULL START HANDLE OUT/ NOTHING. HEAR CLICKING WHEN TURNING SELECTOR SWITCH/BUT WILL NOT LOCK DOOR OR TURN LIGHT ON...


Good Morning REDS, thank you for your inquiry!

I understand that your door indicates it is open and your washer will not operate. Try resetting the unit by either unplugging it or flipping the household circuit breaker off. Wait approximately ten minutes and turn on the washer. Select a normal cycle, confirmed the latched is securely latched and verify if the washer will start. If the washer will not operate then it possibly have a faulty door lock assembly or a communication problem with the control board. At this point, it would be advisable to contact an experienced appliance repair tech to assist further.

Sep 11, 2013 | Frigidaire ATF6000ES Front Load Washer

1 Answer

Door will not lock to start washing machine


Good Morning Michael, I understand that your washer door will not lock and it is inoperable. Let's try resetting the unit by either unplugging it or flipping the household circuit breaker off. Wait approximately 2 minutes and turn on the washer. Select a normal cycle and verify if the washer will start. If the appliance will not operate then it possibly have a faulty door lock assembly or a communication problem with the control board. I would suggest contacting an experienced service technician to determine the precise cause.

Jul 19, 2013 | Electrolux EIFLW55HIW Front Load Washer...

1 Answer

The door cannot open


Try unplugging the machine for 15 minutes and then running it through the final spin again.
If this doesn't unlock the door, you probably have a bad lock, or faulty control board.

1. Unplug the washer and wait for 5-10 minutes. Safety first.
2. At the back of the machine on the top left and right sides there are 2 screws that hold the top plate in place. Remove them.
3. Once the screws are removed put your palms on the top of the washer and push the lid towards the back of the washer. The lid should slide back a bit then you should be able to lift it off. Put it aside for now.
4. You should now be able to see everything inside the washer. Look straight down from the top where the door is. On the latch side of the door you will see wires leading to the electronic release for the door. The manual release you're looking for sits at the very BOTTOM of the electronic assembly. Snake your hand down past the wires and and the bottom of the black box thing there is a single "stick with a ball at the end" pull that DOWN while you pull the washer door open.

Jun 18, 2011 | Maytag MAH6700AWW Neptune Front-Load...

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I have a Whrilpool model LHW0050PQ4. Lights are blinking nonstop.


UR MAIN CONTROLLER NEEDS REPLACING. IT HAS A COMMUNICATION ERROR

May 14, 2009 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Affinity LTF7000ES door not staying locked


unplug the washer and wait 5 minutes before plugging it in again!
this resets the system. If this does not work then you may have a faulty door lock, latch, or switch!
An need hands on service on location

Thank You For trusting us with your question
Please remember to leave a solved rating before you leave!

Dec 31, 2008 | Frigidaire Affinity ATF7000E Front Load...

2 Answers

Door lock light


First thing to try is some WD 40 on the lock mechanism on the machine. Plug off the wall first. A catch on the mechanism may not be working to indicate that the door is locked to the control panel.

Caution after wash wait for a click in lock area or wait for 3 minutes to open the door; do not force the door.

Jun 10, 2008 | Frigidaire Affinity ATF7000E Front Load...

2 Answers

Whirlpol duet


sounds like your door lock switch may not engage.try opening and closeing the door. unplug the unit wait a few minutes plug back in and see if you can open the door. check to see if the door lock lights up.. hope this helps..

Aug 25, 2007 | Whirlpool Duet GHW9150P Front Load Washer

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