Question about Dyson DC29 Yellow Multi Floor Upright Bagless Push Vacuum

2 Answers

Filter keeps popping out on dyson dc29

After vacuuming for about 1-2 min filter will pop out and jam the ball so it will not roll

Posted by Anonymous on

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2 Answers

  • Official Brand Answer
  • 2,572 Answers

Hi there, it's Jack at Dyson.

It's a good idea to check that the post-filter has been replaced in the machine correctly. This is shown as part of our filter washing video guide below. Remove and replace the filter, pressing it firmly back into place until you hear a click from the red locking catch.


If you continue to have issues after you've given this a try, please contact our experts directly for further assistance by calling the Dyson Customer Helpline. If a replacement part is needed, we'll also be able to confirm whether this is covered under your Dyson warranty.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Posted on Jun 29, 2015

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  • Dyson Expert
  • 89 Answers

Change the filter air is not passing thru and pushing it off

Posted on Jun 29, 2015

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Posted on Jan 02, 2017

askdyson
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Official advice and support for Dyson technology

    Verified Fixya Pro

    SOURCE: My dyson dc25 which I

    Hi there,

    Sorry to hear you're having difficulties with your DC25. If you haven't tried this already, try pushing the filter firmly into place until you hear an audible click. This should stop the filter popping out of place.

    However, if you're still having problems, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can run through some checks on the phone, which should hopefully resolve this issue.

    Kind regards,

    Jack
    Dyson Customer Service

    Posted on Jun 08, 2011

    askdyson
    • 2572 Answers

    Official advice and support for Dyson technology

      Verified Fixya Pro

      SOURCE: Inside the dyson Ball is a removable filter when

      Hi there,

      I'm sorry to hear you're having difficulties with your DC25. Make sure that when you replace the filter, you push it down firmly until you hear an audible 'click'. If you've tried this and are still experiencing issues, I'd encourage you to get in contact with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to identify the cause of the issue you're experiencing, and will be able to recommend the best course of action. You can call us free on 08002980298 - our Helpline is available from 7am until 10pm, 7 days a week.

      Kind regards,

      Jack
      Dyson Online Customer Support

      Posted on Sep 12, 2011

      askdyson
      • 2572 Answers

      Official advice and support for Dyson technology

        Verified Fixya Pro

        SOURCE: filter in roller ball keeps popping out. I cleaned

        Hi April,

        I'm sorry to hear you're having difficulties with the filter. So we can determine which model of Dyson Ball you have, please get in touch with us directly by calling us free on 0800 298 0298 (UK), or 1866MYDYSON (US). I'm confident we'll be able to resolve this issue for you.

        Kind regards,

        Jack
        Dyson Online Customer Support

        Posted on Oct 31, 2011

        • 6 Answers

        SOURCE: Filter in ball keeps popping off

        Is the spring in the clip that locks the filter in place , it's not much bigger than the one found in a pen !

        Posted on Feb 19, 2012

        askdyson
        • 2572 Answers

        Official advice and support for Dyson technology

          Verified Fixya Pro

          SOURCE: the filter in the ball keeps popping out when i vacumn with my dyson dc25

          Hi Maureen,

          I'm sorry to hear you're having difficulties with your DC25's filter. We should be able to resolve this for you, but we'll need to discuss this with you directly. Please give us a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

          We'll look forward to hearing from you.

          Best wishes,

          Jack
          Dyson Online Customer Support
          http://www.dyson.com

          Posted on May 29, 2012

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          Hi, it's Ambrai from Crucial Vacuum.

          There are two reasons why the post filter may pop out. One reason is that the spring on your filter may be broken. The post filter should pop in and you should hear a click to make sure it is locked in place. If you don't hear that click, the spring may be broken. Otherwise, your post filter may be dirty. Once the filter is packed with debris, air can no longer pass through it causing the ball to pop open. There are also two types of filters for your Dyson DC25. Remember for optimal performance, it is recommended to change your filters every three to six months.

          You can purchase your replacement filters directly from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

          http://www.crucialvacuum.com/dyson-dc25-filter-1879.html

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          Hi June, it's Jack at Dyson.

          If your Dyson DC25's post-filter seems to be disengaging in use, I'm confident we can help with this.

          Please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). Make sure you have your vacuum to hand when you call so we can run you through some quick troubleshooting checks, and take some further details.

          We'll look forward to hearing from you.

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          We'll look forward to hearing from you.

          Best wishes,

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          Hi April,

          I'm sorry to hear you're having difficulties with the filter. So we can determine which model of Dyson Ball you have, please get in touch with us directly by calling us free on 0800 298 0298 (UK), or 1866MYDYSON (US). I'm confident we'll be able to resolve this issue for you.

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          Dyson Online Customer Support

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