Question about Gateway CX2610 Notebook

3 Answers

Gateway tablet screen does not respond to pen.

My pen for my tablet has stopped working with the screen. it has for 20 months. Had my pen replaced and the second one has stopped working too. I own a cx2610 purchased in 2005. I wish Gateway would own up to a bad problem related to their pens. I no longer have a support contract as it is expired. $50.00 is a lot to buy a new pen that'll only last a little while. At least my two digitizer pens have only lasted about 6 months each until they get to glitchy to use. They still work to draw the mouse icon to a point on the screen, but no inking, clicking, etc. for that I have to use my trackpad and buttons. tried gateway online chat support. They only want me to buy new pens. Even then, no guarantee the problem won't reoccur.

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  • 15 more comments 
  • blaing Nov 25, 2007

    Have the same problem. Bought a new pen about 3 months ago and haven't used it really since. Wanted to use it today - nada! It's like this new pen doesn't exist. What gives?

  • dlrobins Dec 10, 2007

    A class action law suit, really. Where do I learn more?

  • visual Dec 27, 2007

    Pen failed 2 days before warranty. Warranty replacement, no problem.
    New pen failed within one week after the 90day warranty. In both instances pens failed to activate screen icons, etc. or draw. Touch pad and mouse work fine. No success with Gateway on issue...replacement tips were promised by never delivered. Promised order was canceled.

  • kcdigger Mar 05, 2008

    My pen does not work either. Is there a battery in the pen and if so, how do you get the pen apart as it seems to have no way of coming apart.

  • Anonymous Apr 20, 2008

    Same problems, there pens ****. I bought new one and it failed same day. Then old one works and quits. New pen started working then quit. Now i just use the tablet as a lap top. So much for the tablet world.

  • lcajueiro Jun 24, 2008

    I have the same problem. I tried upgrading tio Windows Vista to see if that would solve the problem. Nothing.... Tried Support from Gateway and to answer a question they want $50.

    I don't know what to do. Does anyone have a clue????


  • drap Jul 06, 2008

    I have had the same problems as the others, it seems to be a scam to rip the consumer off. If a class action suite is int the works, count me in. Also, for the past 18-24 months, the bottom of my screen has come apart????

  • blc0527 Aug 01, 2008

    I have been having the same issues. Pens only last a short period of time. All Gateway wants me to do is buy new pens. They won't own up to it. Never will buy Gateway again.

  • MarkAymond Sep 17, 2008

    Same problem. Need a solution!!

  • tsoshuwi Sep 19, 2008

    Same problem. What do you know: I'm not alone. I just located a replacement pen for $56. What a rip-off.

  • Anonymous Oct 04, 2008

    Same problem here. I have replaced the pen 2x already and each have gotten glitchy after about 6mos of use.

  • Anonymous Oct 15, 2008

    same here, after a while i gave up using the pen.

    but there relaly SHOULD be some kind of lawsuit against this? even though its been 3 years since the making of the laptop, its a very big ripoff having to buy a new pen for 56 dollars every 6 months.

  • JessieGracie Dec 31, 2008

    I have the same problem but for me the pen won't even move the mouse i havn't tryed anything and i thought it was rea;;y weird because i was unsing it and then i stopped for 3 hours because had to babysit and when i got back i went to check my mail and its not working. I tried restarting the laptop and that didnt work so i just stopped using it and now the second semester of school is gonna start and my classes will have more notes so i need this thing to start working SOON!!! Please Help Me!

  • henryoreamun Jan 04, 2009

    i have the same problem help me please...

  • syoshihara Feb 10, 2009

    I just called Gateway support on the same issue and got hung up by the support rep. after 10 minutes of waiting. Now I know I'm not the only one and for this reason I'll stay away from Gateway from now on.

    I bought my CX2615 only for its tablet functionality and, without a pen, this laptop is simply a extremely heavy piece of junk for me.

  • kteman May 02, 2009

    Yes I have the same problem. Had my CX2620 for about 2 1/2 years now and the pen stopped working for a few days then worked again. Now it's dead completely, no functionality. I contacted tech support through email and they said "We'd be delighted to assist you with your concern, but your computer is out of warranty, so for $59 per 30 minutes you can call this other number". So I emailed them this:

    "Customer (Kevin Teman) - 05/01/2009 11:31 PM
    That does not help and that is not an answer. The pens Gateway is choosing to ship out with the CX2620 are becoming defective approximately one year after they are being used, when Gateway states the pens will last five to six years. Without the pen the computer is about half of its value. This issue is motivating a lot of people to put together a class action lawsuit since we are seeing the same responses from Gateway when the pens go out. I would expect free assistance at the bottom end, actual parts recall and replacement from Gateway at the next level."

    Then they responded with this:

    "Thank you for contacting Gateway. I’ll be happy to assist you with this issue.

    As per our records, your system is not covered under warranty and is not registered.

    Unfortunately, I am unable to offer support for this type of issue. Please understand that Gateway technicians have not been trained on every possible software title or hardware component. Gateway technicians can assist you with the removal or installation of any hardware or software purchased from Gateway. Due to the magnitude of information that would need to be learned, Gateway technicians are not trained on all the advanced features of the software or hardware Gateway sells.

    You may contact Answers by Gateway. Our representatives have advanced industry knowledge of all major brands and their merchandise so they are able to provide you with expertise when answering questions about those products.
    You may call (800) 229-1103 at a rate of $2.95 per minute (billed to a credit card). However, calling cards are also available in 30 minute, 90 minute, or 1 Year unlimited usage.

    For further clarifications, kindly visit our website
    Gateway appreciates your business with us. Have a nice day!"

  • kteman May 02, 2009

    Then I sent them this:

    Yes but you can recognize when there is a scope of a problem when many
    people are contacting Gateway about the same issue. My major concern is
    that I won't be able to fix this issue if Gateway won't cooperate and
    these pens are defective. Buying a new pen for around $80 for most of
    these people is a temporary fix until their new pens go out. It seems
    that the pens are the problem. Being that it is a major inconvenience
    to lose the functionality of our Tablet PCs, isn't a part recall and
    replacement for these pens in order?




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Guys, There is DEFINITELY A PEN IN THE CX2620 stylii. I just replaced mine with a AAAA battery. The old one (which is a AAAA size, you can find these inside 9-volt batteries) had acid buildup on its positive end and that is why the pen went inactive. There is a lot of debate over this pen problem and I guarantee 90% of the time it's related to the battery. I can do a clean replace on anybody's CX2620 pen/stylii with a fresh battery for $10. If interested email me at . You pay for shipping, your total about $17 or so. I have never done this before but I just replaced mine flawlessly so I can do others. I know there are a lot of dead stylii out there and people don't know what to do, took me a while to figure it out. By the way, I'm also considering starting the class action suit against Gateway for the pen problem if I get enough people, so let me know if you're interested in that too.
Thanks, Kevin Teman

Posted on Nov 09, 2009

  • kteman Mar 19, 2010


    I finally put up a website for my Stylus Repair for anyone who is interested, or has a broken, inoperative stylus.

    Email me at kevinteman AT hotmail DOT com


    See my website:

    I'll troubleshoot with you and replace the battery to get your stylus / pen repaired.

    Kevin Teman
    Stylus Repair


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I have a CX2620, got it in May 2006. Got my first pen replaced not long after that, actually within a month or two (wouldn't calibrate). Now the second one doesn't work at all, I can't tell if it's the pen or the tablet itself, except that the mouse will draw in the tablet spaces. I kept the old one as a spare, but neither click, draw, nada.

Posted on Dec 25, 2007


A class action lawsuit is starting for this

Posted on Dec 10, 2007

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Posted on Jan 02, 2017

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