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I have been given a printer by my employer but had no operating instructions and I cannot get it to print out.A green light keeps flashing.Where can I download instructions and trouble shooting tips.

Green light flashing.Light bulb symbol It did print a test copy OK.It is recognising I have sent items to print out.They are all in a queue

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Gonna depend on the brand of the printer. Usually you can go to the manufacturer's website and do a search for the model name and the word "drivers" to find the correct drivers for that particular printer. Since it will print a test copy it sounds like the printer is fine and its just a question of communication with the printer. More information would be needed to help you. Is it connected Via USB or wireless? If its USB when you plug the printer in, your computer should discover it and take care of the rest, though that's not always the case. At the very least it should discover that you've connected something.

Based on some assumptions, if you're on a Windows based PC, and its connected via USB, right click "computer" or "my computer" under "Start" and click properties. In the window that opens you're looking for an option called "Device manager". If you click that, it'll list all of the hardware in use on your computer. Look for anything with a red x, exclamation point, or warning sign (looks like a yellow traffic sign). If you see any of those, its definitely a driver problem. Unfortunately, even if you don't see any of those it might still be a driver problem (gotta love Windows). So going forward we need more info. Are you on a Windows PC, Mac, or a Linux box? What brand and model is the printer? How are you connecting to the printer?

With that info we should be able to get you squared away.

Posted on Apr 13, 2015

Testimonial: "Thanks for your information.I am a home worker for a Government department.My laptop is connected to a master computer and I log on remotely with Secure ID token and several Passwords.I am not connected by Wireless at present.The printer is a Lexmark M5 310 Series XL.The Laptop is a HP 2510p model also states Windows Vista Business HP 3D on underside.I had no problem with a different printer but that broke down."

  • Shaun Walker Apr 14, 2015

    So it should be fairly straight forward then. Here's a link to the lexmark support page that has a download link directly to the driver and software needed for that printer.http://support.lexmark.com/index?docLoca...

  • Shaun Walker Apr 14, 2015

    Basically download it, double click the exe and it should walk you through the rest.

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