How to accept the incoming call.

May i know the model and the make of the product in details so that it can help me resolving the issue is a more prompt manner

You will need the Plantronics HL10 handset lifter in order to have the CS55 ring, indicating an incoming call. The HL10 also allows you to answer remotely on most phones and hang-up remotely.

Plantronics HL10 Handset Lifter

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Unfortunately no. The phone ringer has to be a certain volume for the lifter microphone to pick up the ringing vibrations. If you put it to low, you will not be alerted to the incoming calls. When you're at your desk and can see the incoming calls, maybe then you can lower the telephone ringer volume for some relief.

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The HL10 handset lifer is what notifies your headset that you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple different things that could be going on.
1. The internal microphone could have gone out on the lifter. This microphone is what sends the signal to your headset that you have an incoming call. If the microphone is working you will hear 3 short beeps in your headset.
2. If the volume is too low on your telephone, the handset lifter will not notify the headset of an incoming call, so try turning the volume up on your phone and see if that takes care of the problem.
3. The HL10 handset lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. This ring detector is intended for phones that do not have the speaker located under the handset. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help pick up the sound of the phones ring tone.

If you are manually lifting your handset out of the cradle and sitting it to the side instead of using a lifter, then you will not receive the 3 short beeps in your earpiece to notify you of an incoming call.

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Sorry there is no way to separate the ringing of the handset from the headset, the headset only repeats the ringing that the phone handset sends..

frist u check your profile setting
secound u change ring
& now check supply of ringer & change ringer Ic

The earpiece will make 3 short beeps when a call is incoming. Also the phone will still ring if you are within distince to hear the ringer. Hope this helps! SM

Generally you will get a ring in the headset when a call is detected by the lifter that you use or if you don't have a lifter then you would have to use the little microphone that comes with the unit and affix that to the speaker on your phone so that your GN 9120 knows when to alert you of a call.

you may have the earpiece volume too low, because you will only recieve a bleep when there is an incoming call, not a ringing tone, or just set it to auto answer in the phone settings.