Question about Philips FTR-9964 Tuner/Receiver for Plasma

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Philips FTR 9964 Receiver Problem

I own a Philips 42" Plasma Flat TV with FTR 9964 Receiver also know as the E-Box. I bought them in 2002 and everything was fine until approx 2 months ago.

I be watching TV for approx. 1 hours to 1 1/2 hours...then the TV will go blank and the receiver box will start to reset itself to channel 2 and the picture will come back on for a few minutes and then both the TV and the E-Box will shut down.

If I turn them back on again....the same thing will happen after apporx. 10 to 15 minutes. I can watch TV for another 1 hour to 2 hours or sometime as long as I want if I let both TV & E-Box power down for 10 to 20 minutes.

The strangest thing is it won't reset or shut down by itself if I am watching movies from my DVD player????

Philips' tech support asked me to unplug both the TV and E-Box in effort to reset them...but didn't work at all.

I contacted the local Philips authorized repair centers in my area and none of them have encountered such issue before. They don't know where to start from.

What's wrong with my Philips 42FD9954/17S 42" plasma TV and FTR 9964 Receiver??? I don't know which one is the one that's acting funny??? TV or the E-Box.

Please help me to reslove the's driving me crazy!!!

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  • dbenharris Nov 14, 2007

    I have the philips FTR 9964 with 42 inch plasma. TV will not turn on but receiver will have green power light on. I have checked power cables and tried replacing VGA cable but still same problem. On occasion TV green light will click on and off 6 - 12 times and then power on. Any fixes?

  • the body Nov 29, 2007

    same problem as the other 2 posted

  • the body Nov 29, 2007

    same problem as posted

  • Anonymous Mar 25, 2008

    Same problem as one of the commenter 'TV does not turn on'

  • Howie1x Apr 03, 2008

    I had the identical problem and had to send the plasma to anovo (philips authorised repair specialists). It took 3 fixes (i.e sent it 3 times) to get it working again but its just gone again. I wrote to philips complaning and got absolutely nowhere with them as I couldn't prove my purchase. I bought my plasma in 2002 also and i'm not in the habit of keeping receipts for 6 years! Obviously this problem is not an isolated incident and I suspect that its a production fault. Your best bet is to send it to Anovo, they have done my set with the identical problem so they should know what they are doing now.

  • punkbyplasma May 23, 2008


    Right now my TV works on a whim.  I come and press the remote to turn it on and it just ticks and the light ont he set blinks on and off.  Sometimes it will come on and other times it won't ever come on.  Also, the TV will just cut off after a hour or or and won't come back on until it gets in the mood...    

  • drams Aug 02, 2008

    I have the same problem with my FTR9964 and 42" Philips plasma bought in in Nov 2002. Since Jan 2008 it works for 1-11/2 hours and goes off with lights blinking from green to red on both TV and receiver and then eventually shuts off with both lights on red. It can then be restarted but will last anything from 15 - 60 minutes longer if allowed 10-15 minutes before switching on again. It can happen with any input source.

    Tried turning off from mains, reconnecting VGA cable but no help. Philips UK customer service were absolutely useless. Most repairers want £100 - £150 to even look at it for an estimate. May be cheaper to dump it and buy a new one but never Philips.



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My receiver always shutdown after some minute of booting and it will return to standby light what could e responsible?

Posted on Jul 02, 2013

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The problem is in your cable connection on the back of your monitor or Box. I had the same problem and solved it by reattaching the VGA cable that was loose.

Posted on Jul 19, 2008


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