Question about Onkyo TX-DS787 Receiver

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The protect mode is active - what are the fixes

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It could be that there is a frayed speaker wire touching the back of the receiver and when playing at a low level the speakers do not require that much power, however when the level from the speakers increases more power is required and if there is a frayed speaker wire touching the back of the receiver there could be a short causing the receiver to shut down. A way to avoid the frayed wire is to use "Banana Connectors" that the speaker wires goes to and the connector will plug into the speaker posts. Please try the following to see where the issue is coming from. Have the receiver turned off, make sure all the speaker wires are labeled, and disconnect them from the speaker terminals.
Turn the receiver on select a source that would give you sound if the speakers where still connected and turn the volume all the way up. If the receiver shuts down than it would need to go to a service center as it is an internal problem with it. If the receiver does not shut down, turn the volume down, shut the receiver off and connect one speaker and than turn the receiver on selecting the same source as before and raising the volume up. If the receiver shuts down, remove that speaker from the post and connect it to another speaker post to determine if it is the receiver or the speaker itself that is giving you the problem. If the receiver should shut down after moving that speaker you know it is a problem with the speaker or the wiring. If the receiver does not shut down, turn the volume down, shut the receiver off and connect another speaker followed by doing the previous test procedure. Keep adding speakers until you have them all reconnected to the receiver as long as it has not shut off while trying the test procedure. After determining whether it is the speakers or the receiver you would need to bring either to a service center to be repaired. To locate an authorized independent service center, check the dealer and service locator at our website:
http://www.onkyousa.com/Support/servicecenterLocator.php?source=globalnav

Posted on Apr 17, 2015

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The protection circuitry has been activated 3 times consecutively and as a safety precaution, capability to turn on the power is disabled.


If there is no apparent cause for the protection mode activating (such as shorted speakers, burning smell, blown fuses, lighting strike or mains power surges), reset the protection as follows and see what happens.

Connect power cord to mains and wait 5 seconds or so. While holding down "info" and "tone control" buttons, press "main zone" power button briefly and release, but keep "info" and "tone control" buttons pressed for at least 3 more seconds. The unit should power up. Assuming the reason for the protection has passed or been fixed, the unit can now be turned off and then back on with the "main zone" power button to restore normal operation mode.
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Connect power cord to mains and wait 5 seconds or so. While holding down "info" and "tone control" buttons, press "main zone" power button briefly and release, but keep "info" and "tone control" buttons pressed for at least 3 more seconds. The unit should power up. Assuming the reason for the protection has passed or been fixed, the unit can now be turned off and then back on with the "main zone" power button to restore normal operation mode.
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1 Answer

What's your problem?powerprotection mode unlock


If the protect function works and causes hindrance to trouble shoot, cancel the protection function as described below, and it will be possible to enter the self-diagnostic function mode. (The protection functions other than the excess current dtect function will be disabled.)

While pressing the "Tone Control" and "Info" keys, press the "Power" key to turn on the power and keep pressing those 2 keys for 3 seconds longer.

The seld-diagnostic function mode is activated with the protection functions disabled.

In this mode, the "Sleep" segment of the Flourescent Display flashes to indicate that the mode is self-diagnostic function mode with the protection functions disabled.

Caution!!!! Usiong this product with the protection function disabled may cause further damage to your unit, so use special care when using this mode.

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