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I am unable to view netflix. I get sound but no picture?

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How can I get the green screen when I play Netflix


Hello Jane,

Have you ever been able to view Netflix on this device before? What device are you trying to view Netflix on? If it is a tablet, i recommend restarting your tablet and trying Netflix again. If that doesn't work, try uninstalling and reinstalling Netflix. If you only see the green screen when trying to run Netflix, and no other app, it may be a problem with the app or with the Netflix website.

Good luck!

Jul 12, 2015 | Hannspree 13.3" Quad Core Tablet

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Hi Linda,

What browser are you using? Typically, when viewing a Netflix title, there should be a little full screen button on the bottom right corner that you can click on to take it full screen.

I've included the troubleshooting guide from Netflix below for full screen issues:

Netflix full screen is not working on my computer

Hope this helps!

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Do you have an Internet connection? Needs to be close to router to receive WiFi signal. Would have had to login in to service account on Roku device to get NetFlixs

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Netflix Phone Number
Phone Number
888-638-3549
Press 0 at each prompt.
or they call you instead
http://gethuman.com/call-back/Netflix/
Average Wait: 5 mins - 24 hours, 7 days

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You need to install the latest version of Adobe flash player

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1 Answer

My Netflix has no sound?


If you are able to successfully play another title, go to the Viewing Activity page and select the "Report a Problem" link next to the title that did not work.
  • If you do not see the "Report a Problem" link, the problem has automatically been reported.
  • Check to make sure all speakers are properly connected to your Dolby Digital receiver.
  • Once you have ensured the speakers are connected, try Netflix again.

Jun 24, 2014 | Netflix

1 Answer

Why do i only get sound no picture when streaming netflix on my dell computer?


Taking a guess i would check and see if there any software updates for the program you are using to watch Netflix. More then likely once you do this it should fix the problem. If not try another program to view videos on. Sometimes one program will hate doing something and another one will work just fine.

May 27, 2014 | Computers & Internet

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The problem is that your internet speed is not fast enough from your provider. Call the provider and see if you can move up to faster speed and that will help your problem

Apr 23, 2014 | Netflix

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