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start by studying the bottom of the unit . the cover needs to be removed to get to the belt .whatever you remove must be replaced in the reverse when putting back together .I like taking pictures as I go on something I have never done before .
It's a great design BUT the weak point in the design is the quality of the 100uF electrolytic capacitors that they use on the main board. After 2-3 years these cause problems with the Neato not turning on (dim green lights only) and its vision gets worse so it has problems with eratic cleaning patterns and can't redock itself.
in this video we show show to fix all those issues by changing the main board capacitors. It's like new again now! See it redocking itself late on in the video, it is about 50ft away in another room and comes back for charging!
Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.
Try charging your Neato vacuum directly with the plug. If you take apart the dock you will find the plug inside. Plug that plug directly into Neato and charge the Neato until its light is green. If your Neato's Battery charges and it works ok, reassemble the base with the charger making sure that the plug you plugged into your Neato is plugged FIRMLY into its connector inside the base.
You can purchase direct your replacement Neato parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10
I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.
1) Accidentally disconnected battery or batteries inside Neato
2) A charger that is not properly assembled (check charging block connections)
3) A dead battery
4) A defective charger
5) Defective charging circuitry on the Neato motherboard
The easiest way to determine the actual cause is to thoroughly research each potential cause on the Neato Robotics forum, found here:
Mine was doing same thing. was working flipped upside down to replace the rubber blades then nothing.Display dark only it has green led around orange button. Unplugging batteries didn't help.pressing buttons nothing. holding buttons down nothing. Found this on another site. Connect the vac to your computer and place it on charger at same time. Press and hold the orange button for about 10 sec. or so. it should turn of the LED then let up and repress button. vac should then reboot. Unplug computer. Wouldn't hurt at this time to tell it you put in "New Batteries" but first remove any scheduled cleaning days to clear its memory. After doing the New battery, reset the schedule and let it charge. After that it maybe a good time to check your program version and update it from the Neato web site to the newest update. The newest update does wonders for the battery run time issues.