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Selling home with a 14 year old Rheem classic heat pump. The unit had been running fine but had the unit serviced today to include in our disclosure.

The A/c man removed the back door of the unit and said it was starting to freeze up requiring 4.5 pounds of freon. He also cleaned the unit up. Several hours after he left, I started smelling a smell in the house like the heat was on. I checked he temperature and it was reading 72 with the thermostat set at 69. When he returned, the fan was not running on the heat pump outside. There was a pine needle preventing contact, removed the debris, and it starting running initially making a very loud rumble. He said he had never heard of a unit doing that. He said we needed to replace the unit. We can not afford a new unit. Please advise.

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Make them pay for it , they obviously damaged it

Posted on Apr 10, 2015

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1 Answer

Where are the heat strips on a rheem classic 10 seer heat pump


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eBayGoodman 3 Ton 14 SEER Heat Pump Split System GSZ140361 with Installation Kit.10k Heat Strip,Thermostat,Wiring, Disconnect Box,Pad. $1,912.00; Buy It ...

Jul 28, 2015 | Heating & Cooling

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14 month old water heater stopped working


Which water heater do you have??? What is year of manufacture?
Rheem-GE Geo spring hybrid: Rheem-GE heat pump ?? then call GE 888-443-4394 for recommendation of local service technician and expect to pay $400 and do not expect problem to get solved unless area has experienced, certified water-heater-air-conditioning expert.
Installation must be done correctly. For example if water heater is set too close to wall, then service technician will expect you to hire plumber to empty tank and move away from wall and install correctly before repair can resume. It's a nuisance, but this is accurate information based on others who have posted questions.
Copy following link for resources:
http://waterheatertimer.org/Review-GE-Heat-Pump-water-heater.html#maintenance
http://waterheatertimer.org/GE-heat-pump-manuals-by-date.html
There are no service manuals available for homeowner, which is why this product is unwise choice for any installation.
Unit is not protected from power surge. Install one-time-use whole house power surge.
Make sure unit is connected to 240V, and that breaker is not tripped off on one leg. Move wires to another same size breaker. Check wire connections at water heater and confirm 240V.
Check that installation is done correctly as shown on link above.
14 months old means that labor warranty has expired by 2 months. However parts are still covered.
Do not buy expensive water heaters that cannot be repaired easily by homeowner. This single repair can eliminate all anticipated savings from buying product.
If expected heat-pump repair will cost $400, then buy off-the-shelf electric water heater from Lowes for $250 and save the expensive repair.
Gene

Jul 25, 2013 | GeoSpring Hybrid Water Heater

2 Answers

I have a paloma PTG 74PVP-2, error codes C2 14 flashing?


Before calling service technician, or Rheem, copy following link for troubleshoot resources:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html

Error 14 is low manifold pressure, cracked heat exchanger, restricted air flow.
C2 can be dirty combustion parts, bad gas solenoid valve, bad circuit board.

Combination of these two error codes implies possible PC board failure, which is similar to failed motherboard on computer.
Suggest that service technician perform the required yearly maintenance to see it that fixes error code.
http://waterheatertimer.org/pdf/Rheem-CondensingTankless-maintenance-2012.pdf

Aug 25, 2012 | Rheem Water Heaters

1 Answer

Code 14 comes up on the remote what does that mean


Before calling Rheem or service technician, open following link for troubleshoot resources including error codes, Rheem chat, typical required maintenance manual, and possible product manual:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
http://waterheatertimer.org/pdf/Tankless-maintenance.pdf

Error codes are start point for troubleshoot.
Error 14 is 'overheat wrap fault.'
This can include venting problem, failed heat exchanger, bad safety circuit, gas problem.
Rheem does not have a service manual posted for this specific problem.

Additional information: Tankless water heaters consume large amounts of gas during combustion. The combustion burns away hydrogen and the remaining poisonous byproduct is vented into the atmosphere at each home day and night.
Byproduct includes acidic water vapor that condenses along the vent pipe and drips back down vent.
Each tankless vent pipe has a drain line that directs acidic water into household drain.
If this drain line becomes clogged, or if vent was not installed correctly, then water drips down into heat exchanger and can erode or crack exchanger.
The typical maintenance manual above shows steps that can solve many tankless problems before they happen.

Sep 11, 2011 | Rheem Water Heaters

1 Answer

The computer code 14 comes up on the computer what does that mean.


Before calling Rheem or service technician, open following link for troubleshoot resources including error codes, Rheem chat, typical required maintenance manual, and possible product manual:
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html
http://waterheatertimer.org/pdf/Tankless-maintenance.pdf

Error codes are start point for troubleshoot.
http://waterheatertimer.org/pdf/ErrorcodeTroubleshooting.pdf
Error 14 is 'overheat wrap fault.'
This can include venting problem, failed heat exchanger, bad safety circuit, gas problem.
Rheem does not have a service manual posted for this specific problem.

Additional information: Tankless water heaters consume large amounts of gas during combustion. The combustion burns away hydrogen and the remaining poisonous byproduct is vented into the atmosphere at each home day and night.
Byproduct includes acidic water vapor that condenses along the vent pipe and drips back down vent.
Each tankless vent pipe has a drain line that directs acidic water into household drain.
If this drain line becomes clogged, or if vent was not installed correctly, then water drips down into heat exchanger and can erode or crack exchanger.
The typical maintenance manual above shows steps that can solve many tankless problems before they happen.

Sep 11, 2011 | Rheem Tankless Water Heater Main Remote...

1 Answer

Error code C4 76. Water heater shuts off (only with shower use). Will reset and work 4-5 min. then off agin. works fine from sinks. Unit is app 3 years old and did work fine.


Before calling service technician, open following link for Rheem tankless resources, including error codes and general help for homeowner.
http://waterheatertimer.org/Troubleshoot-Rheem-Tankless-water-heater.html

C7 76 is communication fault with remote control.
Remote is connected to tankless with a wire.
Usually you remove wires from terminals on tankless, and see if tankless functionality returns.
If tankless works fine, then it will heat to default 120 degrees.
Clean terminals and put them back.
If problem returns, then problem is then narrowed to bad wire, bad remote control, or problem inside tankless.
Since new remote control costs about $99, it might be cheaper to have service technician review the problem and catch up with maintenance.
Error codes are considered starting points for troubleshoot since error can have different soultion than same error on another unit.

Read manual for advisories, error codes, and required maintenance.
For example tankless might require monthly water filter cleaning, and yearly de-liming, and yearly burner cleaning.
Your service technician can advise what is typical for your region, since altitude, incoming water temperature, quality of water, water pressure, venting, are factors for maintaining water heater.

Upvote the help.
And take advantage of fixya expert assistance live.
For a price, expert works with you while you work on water heater or any do-it-yourself project.
Fixya is always less expensive than a service call.

May 25, 2011 | Rheem EcoSense by 7.4 GPM Tankless Water...

2 Answers

Rheem Classic Series Super Quiet 80 gas furnace problem


I have this same POS model. It is not the thermostat. this model is just garbage and cant wait to get something that works right. i have been fighting this thing for 4+ years now.

Dec 25, 2009 | Heating & Cooling

1 Answer

Noisy Rheem 16 instant hot water heater


About the only device in that heater that could cause the noise you describe is an electrically operated valve that controls water flow. Rheem is a better-than-average company so I would give them a call and describe your problem to them; I'll bet that they will be glad to tell you which part you need and supply it to you.
We had a heat pump system from Rheem that needed only the replacement of one large relay and the outside unit fan motor during more than 25 years of service and is still operating at age 30 in our former home.

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