Question about Brother MFC-3360C All-In-One InkJet Printer

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I have a Brother MFC-3360C printer and have an error. Clean Unable 51

Error message. Clean Unable 51. What is this and how do I correct it?

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Error 51 normally indicates a paper jam or a sensor problem. Check the paper path and the printer head movement zones (far left and right) for any foreign objects (even small pieces of paper). If there has been a paper jam, was the paper forcibly removed? If so, possibly one of the sensors has been knocked out of position or damaged. Dust, dirt, grease or spilled ink may also be contaminating a sensor. This is maybe one of the most elusive problems to solve..!

Posted on Apr 14, 2015

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Posted on Jan 02, 2017

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I have a brother's MCF-255MC printer and i keep getting the message unable to clean 50 I followed the steps in the manual and it still didnt work could you please help me?


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Do you mean "unable to clean"?If it this follow this instruction.
Unplug the printer from power cord.Press and hold the "menu" button, then plug the device.You'll see on the LCD screen a "machine error" code.If this code is 40,41 or 4F the print head is defective.If the error is 50 or 51 there is error in Purge unit and printer require service.If the error is 46 the waste ink tank is full.Follow this:Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If numberis over 6000, enter 2 7 8 3.This will reset the purge count value. Then restart the printer, hopefully without the annoying cannot clean message.

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Error message one brother mfc-5440cn


Unplug the printer from power cord.Press and hold the "menu" button, then plug the device.You'll see on the LCD screen a "machine error" code.If this code is 40,41 or 4F the print head is defective.If the error is 50 or 51 there is error in Purge unit and printer require service.If the error is 46 the waste ink tank is full.Follow this:
Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number
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1 Answer

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More than likely you have a bad printhead, if its under warranty brother will pay to have it fixed, otherwise just play baseball with it and buy another one

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Hi there
Brother 4F is this have a go it could work for you.


Access the internal maintenance mode by pressing the Menu/Set button, then press * 2 8 6 4 within 2 seconds. This should put you in the maintenance mode menu. Enter 80, then scroll down with the arrow down (round) key. You'll find an entry listed as purge count. If number is over 6000, enter 2 7 8 3.

This will reset the purge count value. Then the printer will restart, hopefully without the annoying cannot clean message.


All I ask is please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
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1 Answer

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Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

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