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Softener compartment won't empty during cycle and don't know how drawer comes off

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  • Washing Mach... Master
  • 1,585 Answers

Most pull out and up firmly

Posted on Apr 16, 2015

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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Posted on Jan 02, 2017

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SOURCE: Fabric Softener doesn't empty

My husband just fixed ours after not seeing a solution on any other site. He pulled out the dispensing unit and pulled off the blue plastic piece on the top of the fabric softener and bleaching section. He then ran warm/hot water (not boiling hot) through the holes where the fabric softener is suppose to flow through. This cleaned out excess fabric softener that had coagulated in the elbow and blocked the flow of softener to the unit.

Posted on Aug 05, 2007

  • 4 Answers

SOURCE: Fabric softener compartment problem.

I have this problem as well.. All washing machines manufactured nowadays are energy effficient, which means that they don't use as much water as the older models. This can result in a build-up of bacteria in the top part of the washing machine, which is clogging up the bit where the water comes through to flush the fabric conditioner into the drum. What I have to do every so often, is to take the top off the washing machine and clean out the layer of black slime that has built up, blocking the holes where the water goes into the washing machine. Another contributory factor is that the usual program used is a 40 degree wash, which is not hot enough to completely flush the machine through. Manufacturers recommend running a 90 degree wash once a month with just washing powder in iit, no clothes. Hope this is some help

Posted on Dec 12, 2007

  • 1 Answer

SOURCE: Fabric softener stays in drawre

We just had a tech come out to fix this problem for us. Essentially, the problem is that the fabric softener builds up and gets clogged. He cleaned out a solid hunk of frabric softener gunk, and suggested that we dilute our fabric softener with water to keep this buildup from happening again.

Posted on Apr 11, 2009

  • 1 Answer

SOURCE: Fabric softener compartment blocked

The fabric softener section in the drawer on my washing must be blocked as the fabric softener is staying in the drawer. Does anyone know any way to unblock it

Posted on Nov 06, 2010

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SOURCE: Fabric softener compartment won't drain. How can I

Hi from retired Englishman in SW France,

Remove the complete drawer. To do this you will have to do one of the following-

  • Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catches underneath (our daughter's Indesit) or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.

If this does not work, pull out the dispenser drawer far enough to be able to just see the softener tray, select the (final?) rinse and check that water is entering the tray. If it isn't there is a fault with the water distribution and an engineer call is required ;-0(

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Posted on Jul 22, 2011

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The softener drawer cover is designed to siphon out most of the water that runs into the drawer so, when the wash is over, the drawer should always be nearly empty. Unclip and take out the detergent drawer, unclip the softener cover and fill the softener tray with water. Clip the softener cover back on and the water should run out immediately. If it doesn't then a small blockage in any of the 3 pipes in the cover can completely stop the siphon action. Cleaning them out is generally all that's needed.

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it seems that there must be a blockage in the siphon tank softener.
Remove the drawer and wash well, remove the siphon softener (just pull up)

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1 Answer

The fabric softener drawer does not empty after a washing cycle so how do I solve this


It is normal for some water to remain in the fabric softener dispenser after the wash cycle is complete

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I have a front loading Kenmore washer and when i put liquid detergent and fabric softener, the liquid flows into the machine - should the detergent and fabric softerner remain in their compartements until...


Hello,
Yes the detergent and softener will stay in the dispenser drawer until the correct time for them to be dispensed. The detergent is dispensed during the main wash cycle and the softener will not dispense until the rinse cycle

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It is more than likely that the water inlet orifice is blocked.Get something to poke into the hole or holes in the top of the soap drawer compartment over the fabric conditioner compartment.
This should solve the problem.

Dec 11, 2009 | Washing Machines

1 Answer

Rinse cycle


di you try to remove the drawer completely and check for a blockage under he dispenser itself.(sometimes te fabric softener can get kinda gunky.. if you extend the dispenser you see a little black tab in top left corner, push it down and dispenser will release, just in case you didnt know that

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The softener could be retained in the drawer due to a defective release or controller fault but washing machines are designed to flush the drawer with water to ensure no residue is left to congeal. It may take a service call to find out what the real problem is.

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I'm sure you heard a small motor running from time to time during a cycle. That moves an "arm" which sends water to the different chambers during a cycle. Fabric softener is dispensed when water goes to that chamber and dilutes the fabric softener. That chamber then empties by a siphoning action.
If you want to narrow down the problem a little to help trouble shoot -- put some wet rags in and run the Rinse and Spin cycle with some fabric softener. If the softener is not dispensed, then you know that the water isn't being sent to that chamber properly.
If you are intrepid enough to take the top off your washer, do that and see if the arm appears to be moving during a normal cycle. Maybe the arm got dislodged or broken during the move.
If water isn't being diverted properly, I think this calls for a real repair person.

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Fabric softener doesnt release


pop the top cover off the drawer tray and check for buildup obstruction in the holes. then check for valve operation a combo of main cold inlet and bleach valve send water to that compartment.

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