Question about Office Equipment & Supplies

1 Answer

I asked someone to check into my printer kept going "offline" and they said I had a network infection. How do I remove it?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Office Equip... Master
  • 2,160 Answers

I do not think that is the issue. try uninstalling the printer and reinstalling it.

Posted on Apr 10, 2015

Testimonial: "I have re-installed the printer, turned it off, unplugged the network, replugged the network, restored my computer to a prior date seems to be the only way to get it back online and functioning again. The downside is I have to do this more and more often. It has been less than a week"

  • rdjagger Apr 10, 2015

    Only other thing I can think of is unplugging the printer from power source for a while. Then hold down power button while turned off. On some printers that resets the printer. Also restart the computer after a shutdown. Good luck.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

PRINTER GOES OFFLINE


cheak printer connection is proper & paper setting is proper then still printer is offline may be a problem of sensor or datacable give me a status reply

Apr 19, 2011 | Dell 1815dn All-In-One Laser Printer

4 Answers

Printer is offline. how do I get it online?


Once you have added either a USB or networked printer to your PC or Mac computer, you can begin sending documents to print. However, on occasion, a print command will create an error on the printer and take it offline, which will prevent all future jobs from printing. To resolve this issue, you will need to change your printer settings from offline to online.
    PC Instructions - Open the Start menu and click on the "Printers and Faxes" icon. This will open a window with a list of the printers currently set up on your computer. - Double-click on the icon of the printer you want to change to online. A pop-up window detailing all current print jobs will open. - Go to Printer in the menu bar of the pop-up window and uncheck "Use Printer Offline." This action will change the printer from offline to online. Mac Instructions - Open System Preferences by clicking on the icon in the Dock. - Go to the Print & Fax control panel under the Hardware category. - Select the printer you want to take online from the list on the left side of the screen. Then click on the "Open Print Queue" button. - Click on the "Resume Printer" button at the top of the queue window to change the printer from offline to online.

Feb 28, 2011 | HP Office Equipment & Supplies

2 Answers

"The printer is offline. Check that


Issues or errors within the operating system might also cause printer offline issue. Users having offline printer issue are advised to clean the registry of the system, check integrity of the system files and also remove any malware infections using an updated antivirus program. Users must also stop the printer service active on the system and restart it as the issue might be because of errors. Removing the errors from the system would get the printer working without issues.

Jan 18, 2011 | Canon PIXMA iP1800 InkJet Photo Printer

2 Answers

WHEN WE GO TO PRINT, IT SAYS PRINTER OFFLINE.


Start-->printers and faxes-->right click on the printer-->properties-->make sure it's set to print online.

or


Printer Spool offline:
Disconnect the USB cable, go to RUN and type in services.msc and then find print spool and right click, then choose restart.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy New Year!

Thanks, Joe

Jan 03, 2011 | Office Equipment & Supplies

1 Answer

I have and Canon iR3570 and when SNMP is disabled the printer goes offline and network printing ends. Enable SNMP and change the default community to something more secure and printer goes offline and...


It's possible that the SNMP Status Enabled box is checked on the print server (Printer/Properties/Ports/Port Settings). When you disabled SNMP or changed the community name on the printer, the server was no longer getting status updates and so flagged it as offline. Make sure the community names match.

Aug 31, 2010 | Canon ImageRUNNER 3570 Copier/Printer

3 Answers

Printer Offline Message


Hi,

Go to system settings and select the 'Printer' option.

Right-click on the printer and enable the 'Use Printer Online' function.

Cancel all the printing jobs till that moment and redo the process.

Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue.

Check all network connections and functions.

Be sure the network interfaces work properly.

Turn the printer off and on to see whether the device is working properly.

Get more information to fix printer offline error :

http://printers.iyogi.com/errors/printer-offline-message.html

Hope this information helps you.

Jan 07, 2010 | Epson Aculaser C1100 Printer

2 Answers

How to switch from "offline" status to "online" status


I was also facing the same Problem, I solved it by following these steps
First I noted down the IP address from the Printer, Menu > Network > Wlan > Tcp/IP
then on my pc
1.Point to Printers and faxes 2.add new printer 3.a welcome window appeared click next --select local printer attached to this computer do not check automatically detect............. then click "Next" 4. Point to Create a New port then select HP Tcp/IP Port 5. a Welcome page appears again click Next 6. Now is the time to Write the IP address you noted earlier from the Printer also check Always print to this.......... 7. now by clicking ok or Next it will take some time to load another window 8. Now at the bottom left of this window you will find two options i selected the "custom" option, another window appeared click ok and wait for few seconds, when that disappear click Next Click finish and wait.......... 9. Here You go another window appeared Point to the Manufacturer Brother and then select the model MFC6490 10.Click Next and Point to KEEP THE EXISTING.......... or whatever option you like.. Now its easy follow the on screen steps untill you are asked to PRINT A TEST PAGE
NOW YOU ARE CONNECTED AND ONLINE AND ENJOY....
BUT HAY THE OTHER DAY I FOUND THE SAME PROBLEM "YOUR PRINTER IS OFFLINE" DON'T WORRY, i SOLVED THAT TOO 1--GET TO PRINTERS AND FAXES 2--SELECT THE PRINTER WHICH IS ALREADY INSTALLED AND SAYING " OFFLINE " 3--RIGHT CLICK AND POINT TO "USE PRINT ONLINE" THERE YOU ON FLY AGAIN!!!!!!!!!!!
THANKS MUHAMMAD IMTIAZ KHAN

Apr 02, 2009 | Brother MFC 6490CW InkJet Printer

3 Answers

Status on print job says offline dell m5200


a few questions:

-Do you know this printer IP?
-Can you ping this printer?
-How many printers do you have on your network?
-Did all the printers on your network offline or just this printer?
-Did you check the network cable that connected to your printer?

solution:
-you might try to restart printer spooling service on your print server
or
-If your server is still functional, you might try to reinstall/set up this printer on network

Mar 24, 2009 | Dell M5200n Laser Printer

2 Answers

Kyocera-Mita going offline


Try an updated driver from the manufacturer or see if they have any know issues with 2003 sp2 and the driver.

Hope this helps!

Nov 27, 2007 | Kyocera Mita KM-5035 Printer

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

36 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

k24674

Level 3 Expert

7993 Answers

yadayada
yadayada

Level 3 Expert

75822 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...