Question about Shredder Office Equipment & Supplies

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Can my shredder be fixed?

Motor runs both forward and backward via the buttons on the side of the unit, by the power button. Machine does not pull in documents to shred. Anything that can be done to cure this?? Also, not sure of the extended warranty that may have been purchased. Phone number is 414-328-0815. Is there a way to find out if the extended warranty was purchased?

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MFG customer service email, or the store you bought it from.

Posted on Apr 10, 2015

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My shredder says it will shred cd's and dvd's but when I tried, a cd went in 1/2 way and now is stuck. Motor runs but nothing happens in forward or reverse


You can turn the shredder over (after unplugging the power cord) and see if you can pull the pieces out from under side.

Sometimes the motor gear teeth break off, and the motor just spins but wont go forward or reverse.
Hope this helps.

Feb 25, 2015 | Shredder Office Equipment & Supplies

1 Answer

My shredder will only work in reverse.


There must be a button on the shredder you need to push so it works forward, this button has 2 options: forward for shredding, and backward to push caught papers out of shredder.

Jul 07, 2014 | Cross Royal 7 HT700X Shredder

1 Answer

Blue light comes on.it will run in reverse but not foreward


Try to reset the shredder.---- Toggle the On/Off switch at the back few times times.Then see if it gets reset.-------- Toggling it on and off to reset the shredder. Make sure to pull out the paper bin while you toggle the power switch on and off a dozen or so times and then put the basket paper bin back in place. When you power the unit back on the forward button should work again and the shredder should feed paper through properly.------ Another procedure is Using the power switch in the back, power on with the blue button and keep press forward till it worked. ------- Turning the off/on switch multiple times mostly helps. ------ This will help.Thanks.Helpmech.

Jul 05, 2011 | Office Equipment & Supplies

1 Answer

My OM99912 shredder will run backwards but will not run forward. Can this be fixed or do I need to junk it?


This behaviour indicates a mal-functioning paper-sensor lever. There's a thin plastic 'finger' which is depressed as paperis introduced to the shredding slot and triggers the switch to start the shredder motor in the downward direction. Naturally it's not required for the opposite direction - used to clear a jam. I have successfully opened the motor unit and found and repaired the sensor lever.
Hope this helps,
Peter

Apr 18, 2011 | OfficeMax 0M96431 Shredder

1 Answer

My royal 160mx shredder quit feeding paper. It runs forward & backward when the buttons are pressed but will not feed the paper.


Have a look inside where you put the paper and see if the cutting blades are turning when the machine is running...if they are NOT, then you have probably broken or stripped teeth out of a gear inside...you will have to open it up to check, then you can contact Royal at 1-800-524-0799 for parts assistance.

Nov 14, 2010 | Royal 160MX Shredder

1 Answer

I have a tech solutions shredder. Envelope got stuck. I cleared it out. Now it will go backwards, but not forwards...although the green light does come on when I press the forward button.


There is probably paper, dust, or something still in the shredder somewhere obstructing the sensor. Run it backwards for a minute or so, then turn it over and blow it out, and after unplug the shredder and plug it back in. Then see if it runs forward.

Mar 17, 2010 | Tech Solution TS-4500 Shredder

1 Answer

My PX110MX will not turn on, if I hold the on/off button down I can hear the reverse motor run but the forward motor will not run.


If you can hear the motor run that is a good thing....however there is only 1 motor...it does both jobs running backwards and forwards....if it runs backwards the motor is "probably" ok and the problem is with the pcb inside...call Royal at 1-800-524-0799 for parts assistance.

Feb 02, 2010 | Royal VF1000MX Shredder

1 Answer

The shredder will run in reverse but will not run foreward.


Inside the shredder there is a motor which is wired to run both forward and backward, the way it does this is to transfer the power from the switch to a couple of wires on the motor
The forward running motor will be linked to the auto start button which will tell it to work with the paper sensor.
When you select the Forward function the Auto Start is taken out of circuit and the Forward switch should supply the motor

After all of that I would say that the switch is open circuit on the Forward contact and needs replacing

Jun 12, 2009 | OfficeMax 0M96431 Shredder

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