Question about Motorola Mobility EX223 Mobile Phone

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Ex223: The screen is locked and will not respond to touch. How do I contact Motorola?

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Maureen-

Let us know if you need further assistance.

Motorola Support

Posted on May 04, 2015

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Hi Maureen mckenzie,

You can contact our tech support for further assistance.
CONTACT US

Best regards,
Katy
Motorola Support

Posted on Apr 29, 2015

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How to work my touch screen on my jelly bean 4.1 10in


Android 4.1 (Jelly Bean) your device now has several different lock options available.
To access your lock options, touch Apps [img border="0" alt="Image" src="https://motorola-global-portal.custhelp.com/euf/assets/images/faqs/ICS/spdrjpn13.png"> > > Security & Screen Lock.
Screen Lock Options
  • Slide - provides no protection, but lets you get to the Home screen quickly, or open Camera and start taking pictures immediately.
  • Face Unlock - lets you unlock your phone by looking at it. This is the least secure lock option.
  • Pattern - lets you draw a simple pattern with your finger to unlock the phone. This is slightly more secure than Face Unlock.
  • PIN - requires four or more numbers. Longer PINs tend to be more secure.
  • Password - requires four or more letters or numbers. This is the most secure option, as long as you create a strong password.
The Lock Screen on Android 4.1 (Jelly Bean) uses two timers. The first timer is the "Sleep" timer which turns off the device display to extend battery life. You can turn the display on and swipe to unlock. The second timer called the "Automatic lock" timer turns on security features like pin, pattern, password or face unlock and protects the device from unknown users. This"Automatic lock" timer begins after the "Sleep" timer expires and you will be asked to enter personally recognizable data like pin, pattern, password or the face unlock when the display is powered on.
Note: The Automatic lock option will only show after a screen lock option (other than Slide) has been set.
To adjust the "Automatically lock" timer go to Settings > Security & Screen Lock > Automatically lock > Select desired time frame.
To adjust the "Sleep" setting go to Settings > Display > Sleep > Select desired time frame
If you are using facial recognition and do not want the "slide to unlock" to appear, set the "Automatic lock" timer to "5 seconds".
Power button instantly locks
There is an option in Android 4.1 (Jelly Bean) which will automatically lock the device when the display is on and the power button is pressed. As soon as the power button is pressed your device will lock.
Note: The Power button instantly locks option will only show after a screen lock option (other than Slide) has been set.
To activate the "Power button instantly locks" setting, go to Settings > Security & Screen Lock > check the Power button instantly locks checkbox.
It is important to note your phone may contain security policies set by your IT administrator which may override any settings you attempt to set under screen security. For example, if you set your phone to automatically lock for 30 minutes and phone locks after 10 minutes, it may be due to security policies set by your IT Administrator. Please contact your IT Admin for more information.
For more information on using your new lock features select one of the quick links below:
Lock and unlock basics
Set screen lock
Respond to incoming calls
Face unlock is grayed out
To unlock the screen, press the Power key, then touch [img border="0" alt="Image" src="https://motorola-global-eng.custhelp.com/rnt/rnw/img/enduser/spdrics06.png">and flick to .
[img border="0" alt="Image" src="https://motorola-global-eng.custhelp.com/rnt/rnw/img/enduser/spdrics01.png">
To add a message to the lock screen:
1. From the home screen, touch Menu [img border="0" alt="Image" src="https://motorola-global-portal.custhelp.com/euf/assets/images/faqs/JB/razr-menu.png" width="34" height="23">>
2. Touch Security & Screen Lock > Owner info and type your message.
Set screen lock
Depending how you use your phone, you may want to set some form of automatic screen lock to prevent unauthorized access. If a screen lock has been set, the screen locks when your phone's display goes to sleep. It is important to note your phone may contain security policies set by your IT administrator which may override any setting you attempt to set under screen security
Before setting a screen lock it is important to note that you will need your Gmail / Google Account credentials to reset any security lock, so please do not set a security lock on your device without first setting up a valid Gmail/Google Account you can remember and access.
To adjust your phone's lock settings:
1. From the Home screen touch Apps [img border="0" alt="Image" src="https://motorola-global-portal.custhelp.com/euf/assets/images/faqs/ICS/spdrjpn13.png"> >
2. Touch Security & Screen Lock > Screen lock.
3. Touch the type of lock you want and follow the onscreen instructions.
If you have previously set a lock, you must enter the pattern, PIN, or password to unlock the lock settings.
4. You can choose among these lock options, listed in approximate order of strength: Slide, Face Unlock, Pattern, Pin, and Password
After you set a lock here, a lock screen displays whenever your screen wakes up, requesting the pattern, PIN, or other specified key
Respond to incoming Calls
While the screen is locked, you can respond to incoming calls in three ways.
  1. To answer a call, touch[img border="0" alt="Image" src="https://motorola-global-eng.custhelp.com/rnt/rnw/img/enduser/icsphoneicon.png">and flick to .
  2. and flick to .
  3. and flick to . Select a message to immediately send it.
    Tip: To silence an incoming call alert, press the Power key or the volume keys.
Face unlock is grayed out
Face unlock may be grayed out due to security policies set by your IT administrator which may override any setting you attempt to set under screen security. Contact your IT admin for more information.
motorola-global-portal.custhelp.com


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Motorola Service center in velachery



No 73, Velachery Main Road,
Velachery, Chennai - 600 042. Motorola Service Center in Velachery Contact 91 87541 77608

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