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Information to question already asked the fact the power is lighting both lights up but no noise of starting to boil does this kettle need a new element and if so where can a get it fixed.

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You are not specifying what make it is but you hardly get replacement elements for kettles any more. The fact that you can see that power is available at the kettle it is indicating that it might be the element being defective. Had it been it switched on without any water in it? If it is the old type where the electrical cord gets plug in at the kettle check if it is well plugged in otherwise it is time for a new kettle.

Posted on Apr 09, 2015

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In case you are still watching this issue for a solution - I'm afraid my assessment of the company troubleshooting support and of this particular issue is that we are out of luck.
I have the same problem. Have downloaded manuals - very little information except for use...ie, don't get them wet.
I have contacted the company - they asked me for the same information I gave them in the original troubleshooting request...
We bought a new one - fortunately on sale at Target. The blinking light is the normal indication - lack of heat and boiling is the problem.
Our new pot boils on both bases...old pot clicks and then just sits there with a blinking light - the light should blink until the temp is reached.

I intend to return the old pot to Target and move on....I suspect there is a burned out coil but, it is too hard to troubleshoot and won't be able to be fixed.

I suspect that a better (more expensive) pot might have more durable coils...but, we'll see how long the new one lasts.

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