Question about Dyson DC25 Animal Upright Ball Bagless Vacuum Cleaner for Pet Owners

1 Answer

How do i fix the brushbar on my vacuum cleaner there are three switches - power switch , brushbar switch ,and reset switch ,the latter does'nt seem to click ,should i replace this one

Should i replace all switches or,could the problem be elswhere ,i have replaced the whole brushbar unit

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  • Dyson Master
  • 1,204 Answers

Make sure you're getting power to the brush bar switch. If so there is a micro switch that activates the brush bar when you pull the handle back into the vacuuming position. Make sure that micro switch (in the ball assembly) is getting power from the brush bar switch.

Posted on Jun 03, 2016

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Dyson DC 25 Ball - no power to motor

Same problem here. We noticed a loss of suction for about 5 minutes and the suction stopped. Beater bar still rotates but ZERO suction.

Posted on Apr 18, 2010

  • 1 Answer

SOURCE: Brushbar has stopped spinning on Carpets

Because the brush bar is electric, it automatically shuts off if you get something stuck in it to keep the motor from burning up. you have to remove the item and then push the small reset button on the side of the brush bar<!-- from fixya rte -->

Posted on Aug 12, 2010

BElectric
  • 1140 Answers

SOURCE: On the piece that covers the brushbar and motor

In theory, yes. If the brushbar isn't held firmly, then the belt isn't running smoothly which puts more strain on the motor. This can cause the motor to get hot very quickly which will trip the thermal overload protection.

After it switches off, do you have to wait several minutes before it will turn back on?

Posted on Oct 13, 2010

  • 1 Answer

SOURCE: DC15 Brushbar Problem. Intermittant operation of

DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not jammed. Seems like a loose connection somewhere but where ? and what

Posted on Sep 14, 2011

  • 1 Answer

SOURCE: My Dyson vacuum cleaner has gone dead when it is switched on.

There is usually a restart button somewhere on the back or bottom of the cleaner.

Posted on Sep 12, 2012

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Loud whining when the dyson goes on and off


Dyson vacuum cleaner - Strange noise troubleshooting.
WHISTLING NOISE
If you are getting strange noises from your Dyson vacuum cleaner, listen very carefully as each one is telling you something different. Look through the list and see if you can spot your strange noise.
If you are getting a whistling noise, that usually indicates an air leak (vacuum leak) of some kind.
If you also have a loss of suction, make sure you check for blockages, torn seals, or parts not fitted correctly such as u-bends etc.
A seal may also be missing so go through our poor suction troubleshooting and see if you can spot where the suction dies.
If you try all of that with no luck and have a machine that has a HEPA filter like the DC07 or DC14 especially, then remove the HEPA filter and check the circular seal underneath the HEPA filter. If this has moved even slightly this may be causing the whistling, try removing the seal and putting the filter back in.
The DC24 and DC25 ball models are known for this, you turn the machine off and it gives off a strange revving/flapping noise. To diagnose this properly then remove the HEPA filter (the one in the ball) turn it back on and off again. If the noise has gone then replace the HEPA filter with a new one. Go to our parts store to order one


POPPING NOISE

A popping noise accompanied by a really pungent burning smell 99% of the time indicates a motor failure with your Dyson vacuum cleaner.
This will involve a motor and usually a post motor filter replacement as it usually burns the post filter or at best traps that lovely smell in the filter for eternity.
Sometimes a popping noise is a bit simpler.
All Dyson vacuum cleaners are fitted with something called a bleed valve, if the Dyson becomes blocked the bleed valve opens allowing air to get to the motor so it doesn't get too hot and fail.
The bleed valve on most models makes a popping noise, clear the blockage and/or wash your filter and that should solve it.
Go to our suction problems page to troubleshoot it.

RATCHET NOISE

If you hear the dreaded ratcheting noise it'll scare your kids and pets and make you switch it off immediately. It sounds like a football rattle but worse.
The ratcheting noise only happens on Dyson vacuum cleaners with a clutch.
Don't know the difference?
Look at the two models below, the one to the left does not have a clutch the one to the right does.
Still don't see it? Look at the bottom left of each machine, the purple ones have a purple dial meaning it has a clutch (could be any colour dial) the yellow one doesn't.

Anyway, back to the ratchet noise. This usually only happens when something is obstructing the brushbar, it stops the brushbar to prevent the belt from breaking (clutch belts cannot be replaced by the customer) and makes the ratchet noise to warn you.

Removing the obstruction, like a sock or paperclip from the brushbar will usually get it working again.
If you remove the obstruction and it still ratchets, then unplug your Dyson and try turning the brushbar by hand. It should be quite loose, if not remove the brushbar by grabbing it and twisting and pulling until it comes out.

When you get it out try turning it if it is still tight then remove the end caps and check for dust or hair build up in the ends and also remove any hair built up around the brushbar. Spray some WD40 in the ends if necessary, put the end caps back on the brushbar and try again. If it is still tight to turn then I recommend a new brushbar.
If the brushbar is spinning freely by hand then the odds are it will require a new clutch. We sell these in our parts store one clutch fits most models, the only exception is any DC03 and the DC04 Zorbster model. We sell all clutches and brushbars in our parts store

Dyson vacuum cleaner - Strange noise troubleshooting.
If you are getting strange noises from your Dyson vacuum cleaner, listen very carefully as each one is telling you something different. Look through the list and see if you can spot your strange noise.
If you are getting a whistling noise, that usually indicates an air leak (vacuum leak) of some kind.

If you also have a loss of suction, make sure you check for blockages, torn seals, or parts not fitted correctly such as u-bends etc.

A seal may also be missing so go through our poor suction troubleshooting and see if you can spot where the suction dies.
If you try all of that with no luck and have a machine that has a HEPA filter like the DC07 or DC14 especially, then remove the HEPA filter and check the circular seal underneath the HEPA filter. If this has moved even slightly this may be causing the whistling, try removing the seal and putting the filter back in.
The DC24 and DC25 ball models are known for this, you turn the machine off and it gives off a strange revving/flapping noise. To diagnose this properly then remove the HEPA filter (the one in the ball) turn it back on and off again. If the noise has gone then replace the HEPA filter with a new one. Go to our parts store to order one

POPPING NOISE

A popping noise accompanied by a really pungent burning smell 99% of the time indicates a motor failure with your Dyson vacuum cleaner.
This will involve a motor and usually a post motor filter replacement as it usually burns the post filter or at best traps that lovely smell in the filter for eternity.
Sometimes a popping noise is a bit simpler.
All Dyson vacuum cleaners are fitted with something called a bleed valve, if the Dyson becomes blocked the bleed valve opens allowing air to get to the motor so it doesn't get too hot and fail.
The bleed valve on most models makes a popping noise, clear the blockage and/or wash your filter and that should solve it.
Go to our suction problems page to troubleshoot it.

RATCHET NOISE

If you hear the dreaded ratcheting noise it'll scare your kids and pets and make you switch it off immediately. It sounds like a football rattle but worse.
The ratcheting noise only happens on Dyson vacuum cleaners with a clutch.
Don't know the difference?
Look at the two models below, the one to the left does not have a clutch the one to the right does.
Still don't see it? Look at the bottom left of each machine, the purple ones have a purple dial meaning it has a clutch (could be any colour dial) the yellow one doesn't.
NO CLUTCH

CLUTCH
Anyway, back to the ratchet noise.
This usually only happens when something is obstructing the brushbar, it stops the brushbar to prevent the belt from breaking (clutch belts cannot be replaced by the customer) and makes the ratchet noise to warn you.

Removing the obstruction, like a sock or paperclip from the brushbar will usually get it working again.
If you remove the obstruction and it still ratchets, then unplug your Dyson and try turning the brushbar by hand. It should be quite loose, if not remove the brushbar by grabbing it and twisting and pulling until it comes out.

When you get it out try turning it if it is still tight then remove the end caps and check for dust or hair build up in the ends and also remove any hair built up around the brushbar. Spray some WD40 in the ends if necessary, put the end caps back on the brushbar and try again. If it is still tight to turn then I recommend a new brushbar.
If the brushbar is spinning freely by hand then the odds are it will require a new clutch. We sell these in our parts store one clutch fits most models, the only exception is any DC03 and the DC04 Zorbster model. We sell all clutches and brushbars in our parts store

LOUD VIBRATING, SCREECHING OR REVVING NOISE
If your Dyson vacuum cleaner is making a loud vibrating or revving noise.
First thing to try is empty your bin and make sure there are no blockages, if that doesn't solve it then remove the brushbar and then try switching your Dyson back on again.
If the noise is normal again then it is your brushbar or possibly clutch if applicable. Remove the brushbar, cut off any hair, remove the end caps of the brushbar and apply grease, WD-40 etc to the bearings. Put the end caps back on again and try and spin it, does it spin freely? If not then the brush may need replacing.
If the noise remains with the brushbar removed then I'm afraid it is a motor failure and will need a motor replacement.
If your motor fails with this noise usually it is down to the filters not being washed often enough and dust choking the motor.
If you have one of the ball model Dysons, such as DC15, DC24, DC25 etc. this could be your brushbar motor, brush bar or the end cap!
Best thing to do is remove your brushbar and end cap and inspect them. Any obvious sign of wear or damage then replace them. Also inspect the part at the other end of were the brushbar sits (this is the brushbar motor and drives the brushbar) Is it worn or damaged? If so you will need a new brushbar motor.
Try switching it on with the brushbar removed and the brushbar motor turned off at the switch.
Is the noise still there? If yes then there is a good chance you need a new main motor (not brush bar motor)
If your answer was no, try switching it on with the brush bar motor on (will need to be in the leaned back position for this) Is the noise still there? Yes, then you will need a new brushbar motor.
If your answer was no again, then replace your brushbar and end cap.
One more thing to try with the DC24 and DC25 ball models is to remove the HEPA filter (the one in the ball) switch it back on and off again. Has the noise gone? Yes, then the HEPA filter needs to be replaced.


http://www.repairmydyson.com/#!strange-noise/c3ha

Mar 01, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Brushbar button won't fully depress - can't turn OFF the brushbar.


Here is how the switch assembly should go together:it may need a new switch





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Jul 22, 2013 | Dyson DC15 Animal Bagless Upright Cyclonic...

1 Answer

I have vax 1800 pet vacuum. It is picking up fine but very noisy. I have replaced the belt in the past and the noise started then. On looking at it closely today I noticed brushbar was getting worn where...


spray the end of the brush-bar were the bearings are with WD-40 if that solves the problem replace the bearing when it starts screeching..

Jan 19, 2013 | Vacuums

1 Answer

How do I replace the belt on my dysonDC14


Hi Margaret,

If your DC14 is a model without brush control, please follow this online guide to check everything is correct with the brushbar, and to replace the belt:

http://support.dyson.co.uk/support/dc14/dc14-origin-iron/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating1/soleplate-removal

However, if your machine is a model with the brush control feature, you won't be able to replace the belt yourself. If your machine has brush control and the brushbar is not rotating, please follow this guide to resolve this:

http://support.dyson.co.uk/support/dc14/dc14-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/i-can-see-something-wrong-visual/my-brushbar-is-not-rotating2/does-the-brushbar-turn-with-the-power-on

If you'd like any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help.

Best wishes,

Jack
Dyson Online Customer Support

Jan 06, 2012 | Dyson Vacuums

1 Answer

Dyson DC24 roller bar doesn't work from first try - and this is my second one


Hi there,

I'm sorry to hear you're having difficulties with your DC24.

Your machine has two switches on it's upper body - a red on/off switch, and a silver brush control switch. When you press the red on/off switch and recline the machine into the vacuuming position, the brushbar should rotate automatically - you do not need to turn the brushbar on manually every time you use the cleaner. If you want to vacuum a hard floor or a delicate rug, you can turn the brushbar off using the silver brush control switch.

It's important to note that the brushbar will never rotate when the cleaner is standing in the upright position.

If you find that the brushbar will not rotate when you turn the machine on and recline it into the vacuuming position, the brushbar may need resetting. For directions on doing this, please follow the steps shown in the video below. When pressing the reset button in the red recess on the side of the cleaner head, it may help to use something like the eraser-end of a pencil, and to push it in until you hear and feel an audible 'click'.

This should resolve the issue, but if you need any further assistance, please call us on 0800 298 0298 (UK), or 1866MDYSON (US), so we can help you.

Kind regards,

Jack
Dyson Online Customer Support


Nov 17, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Brush not going round .


Hi there,

Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The process is shown in easy-to-follow steps in the video below.

If you need further guidance, please refer to our online support pages:

http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

You may find it helps to use something like the eraser-end of a pencil to depress the reset button - make sure you push it in firmly until you hear an audible 'click'.

Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off manually using the silver brush control switch located next to the red on/off switch. Make sure you have the cleaner reclined into the vacuuming position when you test the brushbar after resetting it.

By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly - you can call us free on 0800 2980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support


Oct 17, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

2 Answers

Less then one year old. Not used on a regular basis. Beater drive not working?


There is a rest button on the left side of the cleaner head, if you are looking straight at the unit. there is not a belt on the particular dyson vacuum so if the reset button does not work, then it could be a micro switch which tells the cleaner head that the vacuum has been reclined. that part is much harder to fix on your own. I suggest if the rest button does not work take it in to a Authorized Dyson dealer and they should be able to do it under warranty.

Sep 18, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

Can i buy brush switches for my dyson DC25 Thank-you


Hi there,

Unfortunately we cannot supply a brushbar switch as this part would need to be replaced by an engineer, but if your brushbar will not rotate when you operate the cleaner, it may simply need resetting. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). If repair or replacement is necessary, this should be covered by our 5-year warranty, as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide.

Kind regards,

Jack
Dyson Online Customer Support

Sep 15, 2011 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Brushes will not rotate


Hi there,

Sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our support guide:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS

Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver switch next to the red on/off switch.

Hopefully this should resolve your issue. However, if you're still having difficulties, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and provide the assistance you need.

Kind regards

Jack
Dyson Customer Service

Aug 10, 2011 | Dyson DC25 Vacuum

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