When I try and use parts of my 6D embroidery system I get a message saying 'Dongle driver not found. Install from software DVD and try again' when my dongle is installed and in my computer, any idea's

Anand Kumar

• 2035 Answers
• Posted on Jun 27, 2008

SOURCE: Loaded 3D Embroidery software on

Try to install the software from the download as its latest version its will prompt you to remove the old version on your computer and follow onscreen instruction you be able to install the software...........

SOURCE: Pfaff Creative Customizing

Good morning,

Hoping I recall all the steps (worked for Pfaff for 10 years doing just this type of thing but found there were a lot of variables and was never able to write them all down in one place!)

If the following doesn't work, send me your phone number and I'll be happy to call and try to walk you through getting it re-installed ([email protected])

Here goes:

1. Uninstall your Pfaff software program (either through Windows Add/Remove Programs or with the Pfaff Uninstall feature)
2. With the dongle still connected, right click on My Computer, selectProperties, select Hardware tab, select Device Manager (assumingWindows XP if earlier version you won't see Hardware Tab - just selectDevice Manager).
3. Locate the dongle under Universal Serial Bus Controllers (will be listed as Rainbow, Sentinal or Aladdin depending on version of dongle)
4. Double-click the listing for your dongle, click the Driver Tab, select Uninstall. This should remove all traces of the dongle software that was previously installed.
   
5. Remove dongle and re-insert in USB port. This should automatically trigger the dongle install.
6. After dongle re-installs, right click on My Computer, select Properties, select Hardware tab, select Device Manager (assuming Windows XP if earlier version you won't see Hardware Tab - just select Device Manager).
7. Locate the dongle under Universal Serial Bus Controllers (will be listed as Rainbow, Sentinal or Aladdin depending on version of dongle).
8. Double-click the listing for your dongle, click the Driver Tab, select Update Driver.
9. Make sure you're connected to the internet. A window will open - select Yes, This Time Only & follow prompts to attempt to locate newer driver. This will attempt to find the most current driver for the dongle. Depending on the version of the dongle software on your computer, it will either find a new version or tell you there is no newer one. If a newer driver available, allow it to install.
   
10. Once you've finished the above to update dongle driver, close all the open windows.
11. FINALLY, you should be able to install your Pfaff program...with no problems. LEAVE THE DONGLE INSERTED when you reinstall your customizing - even though the program tells you not to.

SOURCE: Dongle won't work with 4D Embroidery

Unfortunately some people are having this problem when they are not properly installing the updates. It's important that when 4D is installed that you assign a particular port for your 4D dongle and always use this port when loading 4D. Have your dongle plugged in and access your configure menu. Click on Smart Update. Download updates into a file where you can find them. Follow the directions for each update. For the driver update, you must uninstall the current driver you have and then install the update for the driver. If installing the updates doesn't fix your problem, the only solution is to completely uninstall 4D and all of its components and then reinstall it. Sorry...but this has been the only way to fix it with some systems. Also, make sure your User Account Control is off before installing 4D.

SOURCE: No Dongle Attached Error Msg

You might want to take it to an authorized husqvarna viking dealer for service. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com
Good luck.

SOURCE: have a new computer with windows 7 the dongle of

You need to download the updated Windows 7 drivers from Pfaff. Husqvarna doesn't support Windows 7, but these guys do.

http://www.pfaff.com/global/11285_14370.html

The third heading down under "Useful Software" (under the photo) is

"HASP Dongle Drivers"

-Try downloading this driver. It should fix your issue.