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When I try and use parts of my 6D embroidery system I get a message saying 'Dongle driver not found. Install from software DVD and try again' when my dongle is installed and in my computer, any idea's

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

Ajkill
  • 2035 Answers

SOURCE: Loaded 3D Embroidery software on

Try to install the software from the download as its latest version its will prompt you to remove the old version on your computer and follow onscreen instruction you be able to install the software...........

Posted on Jun 27, 2008

SewExpress
  • 41 Answers

SOURCE: Pfaff Creative Customizing

Good morning,

Hoping I recall all the steps (worked for Pfaff for 10 years doing just this type of thing but found there were a lot of variables and was never able to write them all down in one place!)

If the following doesn't work, send me your phone number and I'll be happy to call and try to walk you through getting it re-installed (kim@sewingexpressions.com)

Here goes:

  1. Uninstall your Pfaff software program (either through Windows Add/Remove Programs or with the Pfaff Uninstall feature)
  2. With the dongle still connected, right click on My Computer, selectProperties, select Hardware tab, select Device Manager (assumingWindows XP if earlier version you won't see Hardware Tab - just selectDevice Manager).
  3. Locate the dongle under Universal Serial Bus Controllers (will be listed as Rainbow, Sentinal or Aladdin depending on version of dongle)
  4. Double-click the listing for your dongle, click the Driver Tab, select Uninstall. This should remove all traces of the dongle software that was previously installed.
  5. Remove dongle and re-insert in USB port. This should automatically trigger the dongle install.
  6. After dongle re-installs, right click on My Computer, select Properties, select Hardware tab, select Device Manager (assuming Windows XP if earlier version you won't see Hardware Tab - just select Device Manager).
  7. Locate the dongle under Universal Serial Bus Controllers (will be listed as Rainbow, Sentinal or Aladdin depending on version of dongle).
  8. Double-click the listing for your dongle, click the Driver Tab, select Update Driver.
  9. Make sure you're connected to the internet. A window will open - select Yes, This Time Only & follow prompts to attempt to locate newer driver. This will attempt to find the most current driver for the dongle. Depending on the version of the dongle software on your computer, it will either find a new version or tell you there is no newer one. If a newer driver available, allow it to install.
  10. Once you've finished the above to update dongle driver, close all the open windows.
  11. FINALLY, you should be able to install your Pfaff program...with no problems. LEAVE THE DONGLE INSERTED when you reinstall your customizing - even though the program tells you not to.
Rather tedious but it is necessary to remove as many traces of the previous install as possible (program and dongle drivers) before reinstalling. The key seemed to be installing the dongle BEFORE the Pfaff program, updating it and making sure it worked before trying to install Customizing.

As I indicated before, if this doesn't work, I'd be more than happy to try to walk you through - just send me a phone number and a time that would be convenient.

Crossing my fingers,
Kim

Posted on Jul 16, 2008

  • 14 Answers

SOURCE: Dongle won't work with 4D Embroidery

Unfortunately some people are having this problem when they are not properly installing the updates. It's important that when 4D is installed that you assign a particular port for your 4D dongle and always use this port when loading 4D. Have your dongle plugged in and access your configure menu. Click on Smart Update. Download updates into a file where you can find them. Follow the directions for each update. For the driver update, you must uninstall the current driver you have and then install the update for the driver. If installing the updates doesn't fix your problem, the only solution is to completely uninstall 4D and all of its components and then reinstall it. Sorry...but this has been the only way to fix it with some systems. Also, make sure your User Account Control is off before installing 4D.

Posted on Sep 10, 2009

  • 371 Answers

SOURCE: No Dongle Attached Error Msg

You might want to take it to an authorized husqvarna viking dealer for service. You can locate a dealer near you by visiting the husqvarna viking website and clicking on the Dealer link on the left-hand side of the page - http://www.husqvarnaviking.com
Good luck.

Posted on Feb 13, 2010

  • 257 Answers

SOURCE: have a new computer with windows 7 the dongle of

You need to download the updated Windows 7 drivers from Pfaff. Husqvarna doesn't support Windows 7, but these guys do.

http://www.pfaff.com/global/11285_14370.html

The third heading down under "Useful Software" (under the photo) is

"HASP Dongle Drivers"

-Try downloading this driver. It should fix your issue.

Posted on Jan 28, 2011

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12 Answers

Loaded 3D Embroidery software on computer but will not recognize the dongle plugged in to the usb port. Drivers for dongle did not automatically load, went online to find a HASP file (driver I think) and...


1st try another usb port
2nd uninstall the software and plug the device in only after you have reinstalled the software and you are asked to plug it in. If it doesn't ask then install the software first and try again.

You can also right click on my computer and select manage.
then on the left side of the window select device manager, unplug and plug back the usb dongle and see if any devices appear or disappear also note any yellow ! marks. you may have to press the scan for new hardware button or right click on the window to scan for hardware changes.

Jun 18, 2008 | Husqvarna Rose

1 Answer

I have 5D software and dongle. can't get software to load.


Are you saying your 5D brand Embroidery Patterns won't load to the dongle using Windows 8?
https://www.google.com/#q=5D+Embroidery+won%27t+load+to+dongle+Windows+8%3F&tbs=qdr:y

Here is their Site showing support contact:

Software Help Updates 6D Embroidery System

Apr 02, 2015 | Sewing Machines

1 Answer

How can I send designs from my PC to my Toyota 830 embroidery machine when my Pantograms software/hardware is no longer working?


Some of the Pantograms software programs require a USB dongle connected to the computer. However, the driver for this dongle has to be installed before you install the software or connect the dongle. I suspect you may not have installed the driver or the dongle is missing.

Assuming that the dongle is connected:
Close your embroidery software program and all of the Pantograms software, including the Network C software, on your computer and remove the USB device. Put the software install CD into your machine's optical drive. (If your new machine doesn't have an optical drive, get a USB optical drive or copy the files from the CD to a 1GB+ USB flash drive at another computer with an optical drive.) If Windows XP starts the autorun routine for the CD, click Exit. Then double-left click on My Computer to launch File Explorer. Go to the CD drive (or USB drive if you used the work-around) and double-click on it. Open the Rainbow Drivers folder and then open the XP folder. Double click on the program: setup.exe . Choose Complete install as the program executes. Then close File Explorer when the install is done. Now insert the USB dongle and follow the on-screen message about New Hardware found to install the Rainbow driver from C: .

If you do not see the New Hardware found message, try putting the dongle into a different USB port. (Make sure to avoid USB hubs - they can add to USB device issues.) If the dongle doesn't work at any port, you may need to use a different method. There is a flash reader available for connecting a USB flash drive to the Toyota 830 here: http://www.plrelectronics.com/lab/usb_reader.php . (Scroll down to the Toyota machine section. This isn't cheap but it is cheaper than some of the newer embroidery software packages.)

I hope this helps.

Cindy Wells

Oct 26, 2014 | Sewing Machines

1 Answer

My laptop which has windows 7 on it does not recognize mmy dongle


there is an update for windows 7 and dongles at the husqvarna viking website.

From Husqvarna Viking website -

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

link to latest Dongle Drivers - http://vsmsoftware.net/downloads/HASP/HASPUsersetup.exe

Husqvarna Viking - http://www.husqvarnaviking.com

If you are still unable to get it to work, visit your local authorized Husqvarna Viking dealer. Most stores have staff who are eager to help but you might want to call for an appointment

Good luck..

Feb 13, 2010 | Husqvarna Designer I

1 Answer

Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.


There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Feb 09, 2010 | Husqvarna Designer I

1 Answer

I have the Husq Pro software for my #1+ machine and I bought a new computer with 64 bit. I can't get it installed. What do I do?


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.

Jan 23, 2010 | Husqvarna Viking 1

2 Answers

I need a driver for a husquvarna 3D reader/writer card, where can I find one


Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Dongle issues - http://www.husqvarnaviking.com/global/8588_4197.htm

Good luck.

Dec 10, 2009 | Husqvarna Viking 1

1 Answer

When I try to open design enhancer I get an error


This error can appear when you attempt to start 4D software. This will happen if you have installed any version 8.0 4D software, and the 4D Embroidery System software that is already installed has a later version than your 4D software.
If you have a CD (or DVD) containing 4D Embroidery System Software for version 8.1 or later, install the update for the 4D Embroidery System found in the Patch folder on the CD (or DVD).
If you have updated your 4D Embroidery System to version 8.1 or later using an update obtained with Smart Update, find the update you have already downloaded and run it again.
If you are unable to find the update, or you are not sure if you have the latest update, use Smart Update to obtain the latest update, as described in CC007.
When you run the update, you may be asked to choose between Modify, Repair and Remove. This selection appears because you have updated on a previous occasion. Choose the Repair option, and this will ensure all your 4D Embroidery System software is updated.

Mar 14, 2009 | Husqvarna Viking 1

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