Question about HP Officejet 7500A Wide Format e-All-in-One Printer

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GENERAL ERROR There is a problem with the printer. refer to printer documenation. 0x61011bec

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Error code 6500

*Error Code - [6500]

*Conditions - The PCI bus error is detected by the ASIC.

*Solution (Replacement of listed parts, which are likely to be faulty) - Logic board ***'y

The service error 6500 refers to "other hardware error". This error results from printer hardware failure & nothing much can user do instead of replacing the malfunctioning hardware. 6500 is generally logic board error code. If the printer is under warranty, you better ask for replacement.

The service error 6500 refers to "other hardware error". This error results from printer hardware failure & nothing much a user can do except replacing the malfunctioning hardware.
6500 is generally logic board error code. If the printer is under warranty, you better ask for replacement.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

Feb 05, 2011 | Canon PIXMA MP830 All-In-One InkJet...

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General printer error pops up 0x61011bec on the hp photosmart premium C309 series. need to know how i can fix it. not very electronically capable.

I had the same issue and I ended up solving it by opening the top door for about 30 seconds to look at the ink and it started initializing the printer... since that's more lucky than good, I also found hp's support page for this error.
Here it is.
Solution one: Reset the product
  1. Without turning off the product, disconnect the USB cable from the rear of the product.
    NOTE: The USB cable connects to the port on the back of the product. The port is labeled with the USB icon (c01424575.gif ). Figure 2: Example USB connection (your product might not look exactly the same as this example)c01651067.gif
  2. Remove the cartridges from the product.
  3. Wait for the 'Insert Cartridges ' message to display on the control panel.
  4. Disconnect the power cord from the back of the product.
  5. Wait 60 seconds.
  6. Reconnect the power cord. If the product does not automatically turn on, press the Power button (c01602202.gif ).
  7. Reinsert the cartridges, and then close any open doors on the product.
  8. If you receive a prompt to print a calibration page, do so.
  9. Reconnect the USB cable to the rear of the product, and then try printing again.
Solution two: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

If this doesn't work you can get to other hp support by going to, then clicking on 'Support & Troubleshooting' at the bottom right of the page. Next, type in what type of printer you have in the 'Support for your products bar:' and select 'See support and troubleshooting information,' then click '>>.' I went to 'Solve a Problem' to find out what to do with the error message, but you might find some help in the 'Getting Started' section too, which is right next to 'Solve a Problem.'

Hope this helps!

Nov 28, 2010 | Office Equipment & Supplies

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I am looking for a fix on hp officejet 6500 E709a - error message 0x61011bec following a paper jam. Penny

To clear jam , you can perform the link below

if still you get the message, remove the cartridges from printer.
clean them with a cotton swab and distilled water and perform the steps below and once it is done, insert the cartridges when asked by the printer.

1. Unplug the power cable from printer when the printer is powered on.

2. Press and hold Plus (#) and 6 while plugging in the power cord.

Jun 21, 2010 | HP Officejet 6500 Wireless All-in-One...

1 Answer

Printer reading: Cartridge Error

HP Officejet 5610 All-In-One InkJet Printer has few common problems. Such as Driver CD lost, Scanner does not work, Connection problem etc. For find all these software solution just click here....


Jul 31, 2009 | HP Officejet 5610 All-In-One InkJet...

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J4580 Print Cartridge Problem:[Tri-Color]Refer to Device Documen.

hi i dont have the tricolor cartridge in my hp 5610 and i want to work only with black cartridge and my printer says there is no cartridge on the left , is it posible to solve this problem and work with one cartridge only ? i can print but copy and fax doesnt work . thanx

Jul 27, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Minolta Magic Color 2300dl printer won't print legal size documen

Is tray one the bypass tray or a tray. check which one is tray 1

Nov 24, 2008 | Minolta magicolor 2300W Laser Printer

1 Answer

Block other computers outside your home

Are you refering to a wireless internet router? If so many have the ability to restrict by mac address and/or add a password protection. Each router is different, so refer to that documenation.

May 01, 2008 | Computers & Internet

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