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There a few different types of folds that a paper folder can do. All the different kinds of folds can be found on this site. Before you get excited about all the different folding options that are available you want to make sure that your folding machine is capable of doing those folds.
These are great because you can choose what type of fold you want. You can choose between all different folds on the control panel. Lots of folding typesare already programmed into the machine. These machines are very efficient and can fold 18000 letters/hour.
It should have been auto saved in the drafts folder. If it is not in the drafts folder, It is most likely gone. Outlook uses word as an editor and word will auto save every so often. It will place an .asd file in your temp folder. Your temp folder location will depend on your Windows version. I'm not talking about windows/temp. It is most likely under Documents and Settings\(your user name)\Local Settings\temp. The Local Settings folder is hidden so you must set your settings so that you can view hidden files and folders.
I suggest either making sure you save your message to draft every so often as you write it .. OR a better solution is to use Word. Word will auto save every so often and the document can be recovered.
Not sure what make / model you have but folders are pretty much the same. The issue with the paper feed is your retarder, also known as the paper seperator. On the feed table where you load paper there should be a pad or rubber wheel. Look for an adjustment screw. You need to close the gap enough so that it only takes one sheet at a time. The extra fold sounds like you need to adjust the fold plate stop positions just a hair. If you give me the make and model I should be able to email you a manual.
Im not familiar with a paper folder but if its anything like a printer, it probably has a maintenance kit you can buy or you may have to replace the rollers. Alot of the times they have a rubber grabber that wears out or a roller that gets dirty and doesnt catch the paper evenly and pulls it through at an angle, crinkling it. Check for debree or paper particles that may be floating around inside.