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Jvc tv model jlc32bc3002 won't turn on from comcast remote

Serial #tr10a1021101325 comcast remote won't turn tv on we can only turn on from back of tv also the volume does the samething. How do we fix this

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I'd be happy to get you in touch with the right team to assist you with your remote. Please email our team at We_Can_Help@cable.comcast.com.

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