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I ordered a replacement battery and the one I received wasn't the right one and didn't work. I would like to return it. What steps do I need to take

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Contact the supplier and discuss how you return it or get your money back. If you gave all the details correctly when making the purchase they are obliged to take it back at their freight costs as it was not as specified and is not fit for the purpose.

Posted on Apr 07, 2015

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    New battery for Kindle Fire?


    Step 1 - Back Case


    • Wedge a plastic opening tool into the lower right corner of the Kindle Fire.
    • Pry the case apart and run the plastic opening tool along the perimeter of the Kindle Fire to release the clips securing the case halves to each other.
    • If you are having extreme difficulty inserting the plastic opening tool, carefully use a metal spudger to undo the first clip, then switch back to the opening tool to avoid scratching your case.
      • It is helpful to pry the bottom of the Kindle Fire away (and out from the side) from the top part. Exerting too much force attempting to split the two without pulling away can cause the tabs on the inside to crack.
    Step 2
    • Once you have freed all the plastic clips, pull the back case off the Kindle Fire.
    Step 3 - Battery
    • Fit the tip of the plastic opening tool between the right battery cell and the Kindle Fire's frame.
    • Lever the battery up and work the plastic opening tool down along its edge to release the glue securing it to the frame.
    • step 4
    • Repeat the process from the previous step to free the left battery cell.
    Step 5
    • Lift the back of the battery up to relieve any tension in the battery connector and simultaneously use a spudger to push the battery connector out of its socket.
    • Pull the battery out of the Kindle Fire.
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    Check the battery before returning it for replacement.

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